As we all know the future of business is changing rapidly with the emergence of the Asian middle class, extensive use of social media to facilitate choices, cyber threats, climate change etc, how do you see companies in Asia moving towards managing expectations of their customers as well as employees? What role of customer knowledge now in deciding companies' business strategies? With the advent of cloud computing and social media, what is the best way to approach a knowledge platform? How dynamic KM needs to be 5 years from now? Where to focus?

1. Interview by 1.
Naguib Chowdhury
(KM Talk) on 24th
Jan 2014
As we all know the future of business is
changing rapidly with the emergence of
the Asian middle class, extensive use of
social media to facilitate choices, cyber
threats, climate change etc, how do you
see companies in Asia moving towards
managing expectations of their
customers as well as employees?
2.
What role of customer knowledge now
in deciding companies' business
strategies?
3.
With the advent of cloud computing
and social media, what is the best way
to approach a knowledge platform?
4.
How dynamic KM needs to be 5 years
from now? Where to focus?