9. ITS JUST NOT ABOUT THE
TECH
• its about the customer
10. UNDERSTANDING CUSTOMER-CENTRIC
SYSTEMS: HSBC
• Customer “Life-Cycle”
• When you are 12, your mother open your first
Bank Account.. Your first HSBC account
• 15 your first ATM card…
• When you are 18, HSBC offers you your
University Loan, or your first Credit card (even
when you have no credit yet)
• When you are 23, HSBC will be your natural
choice for your first Salary payment… then first
Autopay
• 24, your first Tax
• 30 your first Insurance sales
• 34 your first house mortgage
• 35 plan for your first kid..
• 35 your investment accounts
• 45 your retirement accounts etc…
11. Aging Population
•New Factors !
•An Aging Society!
•More People with
Special Needs!
•Mobility!
•Changing Consumption
model!
•Fixed line vs Mobile
12. MOBILE LINK DEVICE
One-
touch
Button Location !
p lex
ll-du e ! searching !
Fu voic ation
nic & tracking
mu
com ! r
we
- ans
A uto
Pull Pin
RF!
Transmission
Remote! Remote-!
Volume! Controlled!
Control Emergency!
Alarm
15
17. Weight
?!
Screen
NICE X SLAM ?!
Battery
?
Price?!
The Digital Divide
The Netbook Revolution
Size?
What’s so Revolutionary about Netbook?
18. NETBOOK REVOLUTION
What happened to the last generation netbooks?
Have you seen a <$1500 Netbook?
A lot of them are Scrapped!!
A gross mis-use of resource in the economy!
19. NETWORK!
Wireless 3G network
How many 3G networks run in this room..
Over capacity of Network resource
Marginal Cost vs Marginal Utility
21. NICE: DELIVERING HOPE
THRU WALKING TOGETHER
Walking together:
As Mentors/Mentee, as Bros and Sisters, as Close Companion
Walking together :
Access Anywhere, Anytime
Physical and Virtual
22. NICE: LIFE VALUE TOPICS
Independence
Love and Care for/by others
Family
Self Confidence
Priorities
Time Management
Money Management
Emotion Management
Career Planning
Dreams and Visions..
23. SLAM
The Servant Leader Concept
To become a true leader, one must learn to serve first
Walk the difficult path, learn the way of the poort
Respect is earned not given
Build Your Own Identity
24. ITS JUST NOT ABOUT THE
TECH
• its about the customer
25. SUMMARY
• from Apple to Apple
App
• Sustain
• from TO
• Innovation
• from TO
INCLUSION
26. DISCUSSIONS
• add me at facebook
• erwinhuang
!
• future projects:
•a eMagazine market?
• Digital retailing?