Consolidation of the results of the Dutch SAP focusgroup BPM

1. SAP BPM framework :
Customer cases
Consolidation of the results of the
Dutch SAP focusgroup BPM

2. The 4 BPM business objectives
From business strategy to continuous business model management
Dynamic business strategies both in terms of new markets as well as changed sourcing and production locations, has increased
the need for real time business models to increase the speed to introduce new product and services.
The aim is to simplify the business model and to continuously update the business model indicators
Business
From keeping score to optimizing capital
How are the business units optimizing their activities and costs and
what are the synergies of a shared-service center ?
The aim is to simplify the cost structure and to optimize the capital employed
Process Organization
From ICT maintenance to business agility From business process models to business value management
The current application landscape is typically vast and Business process improvements in terms of quality, efficiency and compliance
complex, and new requirements from business owners are should lead to an exchange of best practices across the organization and aligning
hard to implement. the business process performance indicators.
The aim is to simplify the ICT landscape and reducing the The aim is to simplify E2E business processes and determine the business
ICT cost and effort of maintenance. value of each process step.

3. The BPM framework
to implement the 4 BPM objectives
CEO viewpoint
CIO viewpoint
BPM viewpoint
CFO viewpoint
3

4. The BPM framework described in the book:
Enterprise BPM roadmap assessments
http://www.lulu.com/shop/frank-
luyckx/enterprise-bpm-roadmap-
assessments/paperback/product-
20265487.html

5. World wide on-line BPM framework maturity check
World wide on-line BPM maturity check Segment based:
2500 BPM maturity evaluations (e.g. Healthcare)
across industry segments On-line
BPM Maturity check
Product based:
(e.g. PD SAP BPM )
BPM maturity check for segments
and application environments (e.g. SAP)
Blogs on results of the World wide on-line BPM BPM maturity framework
maturity check across industry segments evaluation by external analysts

6. BPM maturity check at several (SAP) companies
Segment based:
(e.g. Healthcare)
On-line
BPM Maturity check
Product based:
(e.g. PD SAP BPM )
I percieved this BPM check both positive and confronting in the sense that we got better insight in what BPM stage we are
It would be a good thing to repeat this regularly to check ourselves if we have made any progress improvement on BPM.
For the short term we were able to identify the most important actions to take and we are now busy implementing these

7. Implementing SAP BPM framework at companies
BPM Standard Corporate Process Model BPM Approach
Organization with global, local and harmonized processes & Standards
Jurgen
Jurgen Steve Carl
Sattler
Sattler MCALLISTER BRAUN
CEO
CEO Business Head of
Operations
Service
Manager
Center
Robert Johanna Gunnar
Frank
THOMSON Feldman OLSSON
Volmer Business
Program Architect
IT Architect IT System
Manager Support
Manager
Claus Peter Linda Wolfgang
Petterson SONNTAG ROSENFELD BECKER
BPM (CPO) Glo bal E2E Organisat ional Head of GRC
manager Business Change
Organization
Owner Manager
Monika Peter Etienne Mar cus
MAY DUCR ET ANDERSEN
BAUDISCH
Business Knowledge Man ager,
Financial Manager Operational
Manager Process Excellence
© F rank Luyckx Analyst
BPM objectives Process Structure &
Levels
Roles
Standards, Conventions,
Responsibilities Handbook, Guidelines
Steering Committee Tools
Critical Success Factors :
• Management support of the Business Process Owners, CIO and the PMO office
• BPM governance has a separate budget and a mandate within the support and project organization
• BPM governance is responsible for the all methods and tools (including template, test and learning )
• BPM governance is responsible for the quality assurance of the project deliverables after each phase

8. Business value of SAP BPM framework for companies
Strategy Design Implementation Controlling
Business Strategy Business Management Business Transformation Communications Management
Improve revenue Improve revenue Reduce operational costs Reduce operational costs
By company focus on profitable By market alignment of business By effective execution of business By alignment of business users and
Business business process information
market segments and strategy requirements and markt segments processes and planning
Management
1% 1% -5% -5%
BPM Program Management BPM Design BPM Configuration Management BPM Support Management
Reduce project costs Reduce project costs Reduce project costs Reduce BPM costs
Process By optimalisation of the company By efficient design and utilzation By efficient configuration and validation By efficient support of the business
project portfolio and standards of the processe and architecture of the processes processes and ICT tools
Management
-1% -15% -15% -5%
BPM Change Program BPM Organizational Design BPM Change management BPM Governance
Reduce HRM costs Reduce project costs Reduce project costs Reduce BPM costs
By alignment of HRM / resources By effcient design and utilization By efficient implementation of the By effcient management of the
Organisation planning and company resources of the organisation job profiles and authorizations organisation and the BPM standards
Management
-1% -50% -50% -1%
BPM Financial Management BPM Quality Management BPM Knowledge Management BPM Objectives Management
Reduce operational costs Reduce operational costs Reduce operational costs Reduce operational costs
By controlling the ROI of projects By optimalisation of the quality of the By improvement of the BPM By management of the process
Management and company costs (ABC) business processes competencies of the employees performance (KPI’s)
Control
-1% -1 % -20% -1 %

9. Most advanced SAP companies selected

10. SAP BPM framework seminar

11. Consolidation into book:
SAP BPM framework: Customer Cases
http://www.lulu.com/shop/frank-
luyckx/sap-bpm-framework-customer-
cases/paperback/product-20252579.html