Social Media 101 Manual prepared by Game Day Communications.

1. Principles of A World Class Organization Click To Continue A Presentation To The American Society for Training and Development Treasure Valley Chapter Boise, ID By Lawrence J. Carson II

2. Principles of A World Class Organization Introduction Click To Continue I) Inform the reader on exactly how to begin to improve the purpose, commitment, energy and quality of life at their work place. The Purpose of this Power Point Presentation II) Inform stakeholders – be they citizens of governmental institutions, co-workers, or stockholders of publicly traded companies that they now have the power to address, nurture and inspire meaningful change within our growing global institutions. This Presentation Takes at Least 11 Minuets

3. Principles of A World Class Organization Leadership’s Insight Click To Continue As An Organization, How Can We ... I) Reduce Our Marketing, Operations & Administrative Risks, Frustrations, & Barriers To Success ? II) See, Understand & Proactively Respond What’s Coming ? III) Continually Improve Our Bottom Line ? IV) Become ... Who We Want To Be? Relevant Issues

4. Click To Continue Human Metrics Principles of A World Class Organization 3. Profitability 5. Economy of Scale 6. Market Value 4. Size Customer Loyalty 2. Customer Service Financial Metrics 1. Employee Satisfaction The Foundation To Success Drives Leadership’s Insight ... Six Critical Imperatives

5. Principles That Drive Leadership’s Insight Drivers Success 1. Employee Satisfaction 4. Size 3. Profitability 2. Customer Service & Loyalty 5. Economy of Scale 6. Market Value Barriers What Drives and Limits .. “ Employee Satisfaction” ? Click To Continue

6. Principles That Drive Leadership’s Insight Drivers Success 1. Employee Satisfaction 4. Size 3. Profitability 2. Customer Service & Loyalty 5. Economy of Scale 6. Market Value Barriers What Drives and Limits .. “ Employee Satisfaction” ? Employing Six Sigma To Identify, Benchmark & Manage The Drivers & The Barriers To Your Success Click To Continue

19. Measuring Corporate Risk Core Competency & Core Commitment The Financial Performance Index Two-year % in Sales Growth Two-year % Growth in Profits Profit Margin Profit Per Employee Employee Satisfaction Empowerment Coaching Long-Term Orientation Training & Development Fair Compensation Commitment Enthusiasm Respect High Standards Causation Modeling KEY DRIVERS Correlating Attributes Click To Continue Predictive Attributes Quality & Customer Relations Human Metrics Financial Metrics Drives Corporate Culture

21. Principles of A World Class Organization The Emotionally Intelligent Workplace By: Daniel Goleman, Ph.D CHAPTER THREE In 1998, in Working with Emotional Intelligence, I set out a framework of emotional intelligence (EI) that reflects how an individual’s potential for mastering the skills of Self-Awareness, Self-Management, Social Awareness, and Relationship Management translates into on-the-job success. This model is based on EI competencies that have been identified in internal research at hundreds of corporations and organizations as distinguishing outstanding performers. Focusing on EI as a theory of performance, this chapter presents a new version of that model, looks at the physiological evidence underlying EI theory, and reviews a number of studies of the drivers of workplace performance and the factors that distinguish the best individuals from the average ones. Also see Emotional Intelligence – Why it Can Matter More Than IQ By: Daniel Goleman, Ph.D. Emotional Intelligence Click To Continue

22. Principles of A World Class Organization Practice What You Preach – What Managers Must Do To Create A High Achievement Culture By: David H. Maister, Ph.D. (Free Press; New York) Firms that are perceived by their employees to actually practice what they preach are more financially successful than their competitors, says consultant David H. Maister, based on a worldwide survey of 139 offices in 29 countries in 15 different lines of business. Maister asked the simple question: “Are employee attitudes correlated with financial success?” The answer he found, was “an unequivocal ‘Yes!’ ” Further, the author shows that high levels of employee commitment and dedication to be a demonstrable and measurable “cause” in financial performance. If your firm does not promote enthusiasm, high morale and other “Business Drivers” within your culture, your firm will loose money while your competition takes their people to the next level of ... A World Class Operation . Corporate Culture Click To Continue

23. Principles of A World Class Organization Good To Great … Why Some Companies Make The Leap … and Others Don’t. By: Jim Collins – 2001 (Harper Collins Pubs.; New York) Built To Last – Successful Habits of Visionary Companies By: Jim C. Collins & Jerry I. Porras– 2001 (Harper Business; New York) The Balanced Scorecard – Translating Strategy Into Action By: Robert S. Kaplan & David P. Norton - 1996 (Harvard Business School Press; Boston) The HR Scorecard …Linking PEOPLE, Strategy, and Performance By: Brian Becker, Mark Huselid & David Ulrich - 2001 (Harvard Business School Press) Click To Continue

25. Define Your Key Performance Metrics Click To Continue Benchmarking for A World Class Organization FINANCIAL METRICS The Bottom Line: ( Effects ) 1 st Customer Loyalty 2 nd Market Position 3 rd Profits, Cash Flow, Risk Ratios, P/E, etc. HUMAN METRICS Corporate Culture : ( Cause ) 1 st EI (Emotional Intelligence) The 67 % “Want To” Factor 2 nd IQ (Intelligence Quotient) The 33 % “Know How To” Factor Leadership’s Insight Management’s Execution Customer’s Loyalty Marketing & Sales Operations & Production Administrative Support Systems Success Drivers Barriers

26. Principles of A World Class Organization “ When Leaders Manage Culture ... Culture Inspires People ... To Self Manage ” Yrral Nosrac Click To Continue

27. Create An “Executive DashBoard” For The 21 st Century To Monitor Your Key Performance Drivers Principles of A World Class Organization Click To Continue

28. Principles of A World Class Organization To Learn More About This Program Ask About ... “ Initiating A World Class Organization” Click To Continue

29. Initiating “A World Class” Organization Click To Continue Principles of A World Class Organization Phase I. An Introduction To World Class Operations Phase II. Initiating High Performing Cultures ( not presented herein ) i) Leadership – Initiating EI Benchmarking Workshop ii) Management – Initiating High Performance Culture Workshop Phase III. Design & Implementing ( not presented herein ) “ An Executive DashBoard for The 21 st Century” i) P.A.V.E The Way To ... ii) S.A.V.E The ..... iii) S.C.O.R.E. - Implementing “ Best Business Practices ” In Your Business i) A Power Point Presentation – “Principles of A World Class Organization

30. Principles of World Class Organization Leadership’s Insight Click To Continue As An Organization, How Can We ... I) Reduce Our Marketing, Operations & Administrative Risks, Frustrations, & Barriers To Success ? II) See, Understand & Proactively Respond What’s Coming ? III) Continually Improve Our Bottom Line ? IV) Become ... Who We Want To Be? Relevant Issues

38. Mr. Lawrence Carson is not affiliated in any way with any of the authors quoted within this presentation. It is his personal belief that through knowledge and collective efforts of employees throughout the world that an evolutionary transformation may be possible. But first we need to set, monitor, measure and report to the all effected stakeholders … what it is that we say we all collectively want … AND … then begin to measure and report it … and make it known to all. ∑ = Accountability Principles of A World Class Organization Click To Continue

39. A Presentation To Empower The Board of Trustees Of The World Principles of A World Class Organization Thank You By Lawrence J. Carson II [email_address]

40. Principles of A World Class Organization The End … It’s Now Your Choice “ The Beginning” … invites … Act … To Begin The Change You Seek.