The document outlines nine standards of excellence for a vocational rehabilitation program. The standards focus on program integrity through compliance assurance, productivity and quality customer service. Productivity is measured through key employment outcomes. Integrated service delivery provides a client-centered approach. Balance is needed in work training centers between job readiness training, work opportunities, and job placements. Professional appearance of staff and facilities makes a good first impression. Positive relationships with local agencies and legislators are important. Direct job placements and achieving employment closure goals are priorities. Staff must understand and be accountable to meeting the standards.

1. Nine Standards of Excellence SCVRD