Microsoft Exchange 2010 Teknik Bakis
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Microsoft Exchange 2010 Teknik Bakış
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Microsoft Exchange 2010 Teknik Bakis
- 1. Exchange 2010 Genel Bakış Mümin ÇİÇEK MVP - Exchange Akademinet Bursa
- 2. Stratejik İş Zorlukları “ Son derece dağıtık yapıdaki iş gücünü desteklemek için güvenli ve kurallara uygun iletişim araçları sunmalıyım.” - CIO/Teknoloji Direktörü “ Gayrimenkul maliyetlerini düşürmeli ve çalışan üretkenliğini artıracak şekilde destek vermeliyim.” - Gayrimenkul ve Hizmetler Direktörü “ Satış ekiplerimiz yoldayken doğru müşterilere ve sistemlere bağlı olmaları gerekiyor.” - Satış Direktörü
- 4. Aşırı iletişim yükü Global olarak dağıtık müşteri ve iş ortakları İletişim yüksek maliyeti Artan Güvenlik ve kurallara uygunluk gereksinimleri
- 7. E-posta Arşivleme Entegre bir Arşiv Yapısında Tanıdık bir Kullanıcı Deneyimi Sağlarken Postaları Daha İyi Yönetme
- 8. E-posta Arşivleme Yasal İnceleme Sürecini de İçerecek Şekilde Mesaj ya da Klasör başına İlkeler Uygulama
- 9. E-posta Arşivleme Yasal İnceleyicilerin ve İKnın Çoklu Posta Kutusu Aramasını KolaylıklaYapmasını Sağlama
- 11. İletişimi Koruma Kullanıcıların Hassas Bilgiyi Gönderirken Doğru Tercihler Yapmalarına Yardımcı Olma
- 14. Posta Kutusu Yükünü Yönetme Gelmişmiş Görüşme Görünümü ve Filtreleme ile Posta Kutusunu Kolaylıkla Organize Etme ve Kullanma
- 15. Posta Kutusu Aşırı Yükünü Yönetme Yeni Gönderen MailTips Özeliğiyle Gereksiz ve Gönderilemeyecek E-Postaları Azaltma İletilemedi Raporlarını Azaltma Fazladan Adımları ve E-Postaları Ortadan Kaldırma
- 16. Zengin Sesli Posta Sesli Posta Ön İzleme ile Mesajlar Üzerinde Hızlıca Denetim Sağlayarak Aksiyon Alma
- 17. Zengin Sesli Posta Kişisel Otomatik Yardımcı ile Özelleştirilmiş Sesli Posta Menüleri Oluşturma
- 18. Etkin Biçimde Birlikte Çalışma İstemciler, Aygıtlar ve Platformlar Çapında Tanıdık ve Zengin bir Outlook Deneyimi Masaüstü Web Mobil
- 19. Etkin Şekilde Birlikte Çalışma ‘ Masaüstü Kalitesinde’ Özellikler ve İşlevlere Sahip Zengin Mobil Mesajlaşma Deneyimi
- 20. Etkin Şekilde Birlikte Çalışma Evrensel Posta Kutusu ile E-posta, Anlık Mesajlar, Kısa Mesajlar için Tek Yer
- 21. Etkin Şekilde Birlikte Çalışma Takvim Detaylarını Federe Ederek Dışarıdaki İş Ortakları ile Birlikte Çalışmayı Kolaylaştırma
- 25. Yönetimi Kolaylaştırma Rol tabanlı Yönetim ile Uzmanları Özel Görevleri Yerine Getirebilmeleri için Yetkilendirme Hukuk Memuru İnsan Kaynakları Çağrı Merkezi Çalışanı
- 26. Yönetimi Kolaylaştırma Yeni Kullanıcı Self-Servis Seçenekleri ile Çağrı Maliyetlerini Düşürme
- 28. Yaygınlaştırma Esnekliği Yeni Çözüm Seçimi ile Exchange’i İş İhtiyaçlarına En İyi Uyacak Şekilde Yaygınlaştırma
- 30. Teşekkürler... Q & A
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- Slide Objective : Instructor Notes : 07/22/10 14:33 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
- Build a scalable IT infrastructure Goals: Ground the discussion in customer reality. Establish understanding and explore customer challenges and pain. Key Points and Examples: Transition from PRB in that in productivity software solutions are critical to empowering people. Discuss the IT dilemma. They must meet the needs of a “new world of work” yet manage cost and complexity; deliver innovation yet wring every drop of value from existing investments Talk about consequences of changing environment New World of Work trends and impact in the last 7 years we’ve created more new data and info than was created in all of history prior to 1999 90 percent of employees work in locations other than headquarters, with between 40 and 70 percent of employees working in different locations from their supervisors. The number of virtual workers (people who work in offices geographically separated from their supervisors) has increased by 800% since 2000. (Nemertes Research, 2005) Discuss what is not working with the investments they’ve made to-date in silo solutions for productivity (capabilities) UC - businesses average more than six communications devices and almost five communications applications per employee. (study conducted by Sage Research for Cisco, September 2005). UC - According to a poll by Harris Interactive, the average IW gets more than 51 messages in up to 7 different locations. The question then, is what can IT do differently to help find a balance between investing for growth and driving for operational efficiency. 07/22/10 BPIO TDM Customer Deck © 2007 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
- Slide Objective: Set the stage for the OCS investment pillars, by highlighting how we listen to customers to understand the challenges they face and how these serve as a very important input into our product roadmap. Talking Points: As we started to think about our areas of investment for the next major release of Office Communications Server, we spent time asking our customers and partners about what challenges they face in managing their critical messaging infrastructure. Several key themes bubbled up from these discussions, including: How can I be more productive in a world of ever increasing volumes of communications (i.e., e-mail, voicemail, instant messaging, RSS feeds, etc.)? Can you help better manage this Communication Overload and enable me to more easily prioritize and react to what’s in my inbox? Can you let me specify rules on how to best communicate with me in a way that doesn’t intrude my work or personal life. As our organization scales to new heights, how can I better communicate with Globally Distributed Customers, Partners, and Employees ? That is, my Global Address List (GAL) more and more needs to include those outside my Active Directory. How can they easily locate each other, coordinate, schedule meetings, etc. in this new world of work? The High Cost of Communications is driving us to find more efficient and cost effective ways to deliver and support such a mission-critical business asset. How can I make use of existing infrastructure or services over the Internet to achieve these levels of scale at a lower cost? How can I keep pace with Increasing Security and Compliance Requirements , and protect my users, customers, and business from a range of security risks, such as accidental information disclosure to malicious software threats? While there are certainly other challenges our customers are facing, these four were consistently heard across customers of all sizes and industry verticals.
- Slide Objective : Instructor Notes :
- Slide Objective : Instructor Notes :
- Situation : One of the key challenges relating to compliance is how to centrally manage and control all e-mail data, including PSTs residing on user’s desktops. Unlike mail stored on the server, PSTs on individual desktops cannot be easily and quickly discovered; litigation holds and corporate expiration policies cannot be enforced. Meanwhile, from the IWs perspective, managing PST quotas can be frustrating, including diminishing Outlook performance as PST folders grow. Move PSTs to a network share and a new set of problems arise: increased PST corruptions and a degraded search experience. Feature Talking Points With the introduction of an archiving feature in Exchange 14, customers can move easily from an unmanaged to a managed solution The “archive” is a separate mailbox, managed and controlled by the administrator Users can drag and drop PSTs to an archive folder within their inbox or schedule auto-move of messages to archive through Folder or Item policy tags PSTs are now discoverable; legal holds can be easily applied and performance is not compromised for large mailboxes (10-100 GB) The mailbox experience does not change within the archive: users can view, read and navigate mail the same as today Slide Objective – The audience should walk away understanding that the new Exchange archive feature offers a simple way to centrally store and manage PSTs – while maintaining the familiar mailbox management experience for users.
- Situation : The explosive growth of regulatory compliance and corporate governance requirements has made it challenging for e-mail administrators and compliance officers to provide end users with simple tools for managing retention policies of the high volume of e-mail messages being sent and received daily. It is impractical for a small group of people to police e-mail to this end directly, so tools which enable end users to apply retention policies which are defined by the organization and tools which automatically apply such policies without IT intervention are required to effectively mitigate the risk associated with compliance and governance. Talking Points : Retention policies can now be applied to any individual e-mail or folder rather than just a restricted set of managed folders Policies are defined centrally and pushed to the client, exposed directly to users in the UI for selection or notification Transport rules can be designed to automatically apply default policies for select groups of users or based on select attributes of e-mail Slide Objective: The audience should walk away understanding that Exchange increases flexibility and functionality allowing retention policies to be applied to e-mails individually or at the folder level. IT administrators and compliance officers can define policies and distribute them to select groups of users ensuring that users choose from only policies which are appropriate for their role in the company.
- Situation: Traditional e-mail systems require complex access control policies and provide hard to use tools in order to meet the growing needs of eDiscovery and requirements of Human Resources departments relative to searching corporate communication throughout the e-mail infrastructure. Those responsible for these tasks are non-IT users who are unfamiliar with e-mail administration tools and do not have access to the e-mail servers. These compliance officers and HR representatives are having to follow complex processes and use complex tools, aided by IT, to handle what is already a complex problem due to legal and corporate governance. Solutions are required which empower these individuals to go about their business without IT intervention and which ensure that only those assigned by the organization to perform such tasks are able to. Talking Points : Cross-mailbox search user interface enables compliance officers and HR to perform searches based on select e-mail attributes across the entire mail infrastructure Roles based administration allows for easy delegated access to this tool with no complex Access Control Requirements eDiscovery processes may be followed without IT intervention and only by those authorized Compliance officers and HR representatives use familiar and easy-to-use tools within the existing UI of Outlook and Outlook Web Access (compared to Get Mailbox Powershell commands in E2007) Engineering is working on FAST integration for enhanced eDiscovery functionality Slide Objective: The audience should see that Exchange goes beyond traditional administration models to empower delegation of tasks associated with compliance away from the e-mail administrator and put these tasks into the hands of those responsible with easy-to-use tools
- Situation : Electronic communications is ubiquitous today. The ease of transmitting e-mail and information attached to e-mail also increases the risk of unauthorized viewing and distribution. Leaks of confidential information can result in lost revenue, compromised ability to compete, unfairness in purchasing and hiring decisions, diminished customer confidence, and more. This risk demands solutions which are not only secure but easy to apply, whether its to messages sent inside an organization, outside the organization to partners or, as is increasingly the case, to a hosted archive service. While users can already apply RMS manually to an email, Information Leakage Protection (ILP) becomes even more effective when this protection can be applied automatically, based on rules defined by the administrator. This not only eases the burden on the user to protect company IP within email but ensures better, more consistent compliance with corporate policies. Talking Points : Protect voice mail messages with the same core technology as you protect e-mail, documents, spreadsheets, and presentations Apply RMS automatically in Outlook or through Transport rules Leverage the same rich Information Rights Managements experience in OWA as you have become familiar with in Outlook Encrypt message in transport without the complex requirements of PKI and S/MIME Ensure governance and compliance requirements are met by archiving protected messages in the clear alongside the encrypted message if required Automatic RMS protection of e-mail and attachments can be done through: An Outlook add-in. RMS is activated based on the sender’s department, the identity of the recipient (user or DL), and whether all recipients are internal or not. Two RMS templates are offered by default: Do Not Forward or Internet Confidential (mail is protected but user has rights to forward, copy, etc.). Others can be added. The activation can be overridden by user. Transport rules which key off of e-mail attributes (e.g. sender, keywords, subject line) Slide Objective: The audience should understand that RMS can now be applied through Transport which, in turn, paves the way for broader, more granular ILP as well as protection of voicemail.
- Slide Objective : Instructor Notes :
- Situation: People are getting more and more e-mail. Inbox overload is now a frequent issue for information workers. Statistics show that over 10% of IWs feel their e-mail is totally out of control. Volumes of e-mail are increasing and people need new tools to manage this information or risk “drinking from the fire hose”. Conversation view is designed to specifically address this growing problem of massive amounts of information by allowing users to more directly control their e-mail and put it into context. Talking Points : Filters help you find what you’re looking for in a mailbox; and in search results Conversation view is a whole new paradigm for how you read your mail that will greatly enhance your productivity Conversation view helps you put messages in context knowing both how they fit into the conversation thread as well as if they are a branch of the main conversation Conversation view enables you to manage a conversation as a single item in your inbox; including moving or “ignoring” all current and future messages within the conversation Slide Objective: The audience should walk away understanding that we provide powerful new ways to filter, view, organize and manage their email. We provide systems to make them more efficient to handle the larger amount of information they are receiving and set them up to effectively handle and interact with that information.
- Situation: People send embarrassing e-mails (or worse) to the wrong recipients (think MS email of reporters dossier to that reporter, RNC lobbying efforts though White House accounts, or pharmaceutical email sent out with all recipients names visible); MailTips is designed to make sure your communications are right the first time and to avoid such embarrassing mistakes. Talking Points: Know someone is OOF before you send a message (look at the oof and send to the right person from the start) Be alerted to important issues like external recipients or large lists of people this will be sent to Know things like booking a room too small for the number of people you’re inviting Know internal rules that will block your message from being sent before you send it (too many attachments, too big of an attachment, recipient can’t receive the message, and other custom rules defined by the system administrator) Slide Objective: The audience should walk away from this slide seeing that Exchange helps users send more effective messages the first time. It helps them schedule the right size rooms, not send messages to which they will get an OOF response and avoid sending mail to external recipients or large lists of people that might create an embarrassing mistake.
- Situation : Unified Messaging in Exchange 2007 took a major step towards providing a universal inbox by helping users manage their voice mail and e-mail in the same place. Triaging voice mail remained a task separate from that of e-mail as users had to have speakers available and find themselves a private location to listen to potentially confidential or private voice mails. Providing a simple text based transcription of voice mail provides users a quick and easy way to identify the importance of a voice mail and how to prioritize a response without having to necessarily play the audio over a phone or PC. This becomes particularly valuable when checking in with e-mail and voice mail while on a mobile device or while in a setting, such as a meeting, where listening to a voice mail is not possible. Talking Points : Text transcription of voice mail within the body of the voice mail message in the inbox Embedded media player side-by-side with text transcription to enable users to play voice mail as necessary Inbox rules which trigger on key words and phrases can now apply to voice mail as well as e-mail Confidence level of transcription reflected visually in the text Slide Objective: The audience should walk away understanding that we are taking our past investments in Unified Messaging even further in the next release of Exchange. With further enhancement of UM to include text-based transcription of voice mail, we provide users more choice when consuming voice mail message and further integrate voice mail into the universal inbox.
- Situation : As information overload becomes more commonplace, individuals take more advantage of features of Exchange and Outlook such as Inbox Rules to manage how inbound communication is directed to make them most efficient in their daily work. The integration of voice mail into the Inbox with Unified Messaging brings with it the opportunity to use similar tools to manage how inbound phone calls are processed to further enhance communications with personal auto attendant. Talking Points : Create rules which present customized menus to individuals or groups (or everyone) allowing you to direct their calls based on tailored options that relate to your business Ensure that top priority communication is routed directly to you via “find me” functionality which can be configured to ring all contact phone numbers sequentially Modify auto attendant simply and easily via Outlook or Outlook Web Access whenever required; like setting a custom menu when you are out of the office Slide Objective: The audience should understand that they have a powerful new way to manage incoming phone calls in a UI and paradigm which is familiar and easy-to-use. They should feel that they can tailor their voice communication in similar ways to which they have been tailoring e-mail communication over the years with Outlook and Outlook Web Access Inbox Rules.
- Situation : People use many different platforms to communicate these days. From getting a message on the go on your cell phone to sending out a contract proposal at a desktop; users are looking for ways to keep in better touch as their mobility increases. Access though Macs, PCs, Web Browsers and Cell phones all are a critical part of the connected infrastructure that allows businesses to increase their productivity and decrease decision making time. Talking Points : Rich desktop clients are available for both PCs and Macs though Outlook and Entourage Rich web browser access to OWA premium is now available for 99% of the browser market. Users can use IE for the premium experience they have come to expect, or use Safari and Firefox for very similar premium experiences. OWA Lite is still available for those with restricted bandwidth or accessibility needs. Exchange ActiveSync (EAS) is fast becoming the standard for Push e-mail to smartphones. For almost any smartphone that an organization has decided to support, there is an Exchange ActiveSync enabled client available. Slide Objective: The Audience should walk away understanding that Exchange is providing the one stop for their communications needs. Exchange inboxes will be accessible from a wide variety of platforms and technologies. This broad access to rich Exchange data experiences allows them to be more flexible in their organizations while still having a consistent management story on the administrative side. This means lower costs with greater support for the platforms their organizations chooses to use; lower cost, greater choice.
- Situation: N/A Talking Points: POP/IMAP service discovery – POP/IMAP devices can now automatically discover the server address (client needs to be written to take advantage of this) Nickname cache – previously used e-mail addresses are now shared between OWA and all (supported) mobile clients making it much easier to compose an email without re-typing user e-mail addresses (or looking those users up in the GAL) UM card – Users can now read a preview of a voice mail that was left for them as well as play that message right from within the e-mail. Forward/Reply information – Icons now show a user if they have replied or forwarded a message from any machine as well as see when that action took place. Conversation view & actions – New conversation view and actions allows users to interact with their communications as a conversation instead of separate pieces of communication making e-mail a more natural experience and allowing users to more easily manage the amounts of e-mail they receive. Free/Busy information – Users can now look at a users contact card and see when they are available that day (or browse to other days) SMS Sync – Send and receive text messages from any screen Block/Allow list – Admins now have a built-in way to control which devices connect to their Exchange Server Downloadable client – Outlook mobile is now updatable (more info on the next slide) Slide Objective: The Audience should walk away understanding that Exchange is providing the one stop for their communications needs. Exchange Inboxes will allow them as a user to bridge the communications silos they now use meaning that they have one place to read, create, respond and interact with the multiple modes of communications they use today; and in the future.
- Situation : People communicate though many different modes of communications today. From SMS with family members to e-mail to business partners; IM for fast responses from co-workers to voicemail from a colleague, people are using more and more modes of communication to contact each other. Today these forms of communications (as well as others like RSS feeds and multiple e-mail accounts) are all handled in separate applications and though separate interfaces. Exchange Server allows users to bring all of these together in one place so you can communicate with who you want, when you want and how you want. Talking Points : Instant Messaging is available for Real Time Communications with OCS (OCS can federate with the major IM services and the hosted service can also use Live IM instead of OCS) SMS Text messaging syncs to your inbox letting you backup, sync and send messages from the web (also can connect to the mobile device to show the message coming from your number allowing the recipient to respond to your mobile phone) Integrated RSS feed in your inbox means you don’t have to surf the web to get the information you need Aggregated e-mail accounts means you can access multiple e-mail accounts without having to log out of Outlook or open up multiple websites. Slide Objective: The Audience should walk away understanding that Exchange is providing the one stop for their communications needs. Exchange Inboxes will allow them as a user to bridge the communications silos they now use meaning that they have one place to read, create, respond and interact with the multiple modes of communications they use today; and in the future.
- Situation: Having a view of not only your calendar, but others calendars is critical to being productivity. From a parent who needs to see a spouse’s calendar to know who’s night it is to pick up the kids, to the ability for team’s to share a calendar of critical events for all of the team members. Shared calendars are necessary to raise the level of productivity for the group. Likewise, coordinating with people outside your organization ahs been a manual process that now can be accomplished with the ease that we allow people to share calendars internally. This makes scheduling meetings with external partners fast, efficient and effective. Talking Points : Customers can now share their calendar externally the way they currently share them internally Customers can now view multiple calendars in OWA Slide Objective: The audience should walk away form this slide understanding that we’ve really gone from just holding your calendar to allowing you to flexibly use your calendar and interact with others, internal and external, though your calendar.
- Slide Objective : Instructor Notes :
- Situation: As the importance of e-mail communications in today’s workplace continues to grow, companies count on their IT staff to prevent e-mail outages and data loss Traditionally, customers have been required to deploy expensive shared-storage clustering and purchase 3 rd party data replication products to provide full redundancy of Exchange Server services and data Exchange Server 2007 introduced a built-in data replication technology called Continuous Replication, which significantly reduced the cost of deploying a highly available Exchange infrastructure Running a highly available Exchange infrastructure still requires a great deal of time and expertise, because integration between Exchange Server and Windows Clustering is not seamless Companies want an easier way to replicate their e-mail data to a remote location, in order protect their Exchange environment against site-level disasters Talking Points: Exchange “14” uses the same Continuous Replication technology found in Exchange 2007, combining on-site data replication (CCR) and off-site data replication (SCR) into a single framework called a “Database Availability Group” Exchange Server Database Availability Groups handle all aspects of clustering internally. There is no need to manage failover clustering separately in Windows Server Administrators can add replicated database copies incrementally (up to 16 total), and Exchange switches between these copies automatically as needed to maintain availability Mailbox servers involved in clustering can host other Exchange roles (Client Access, Hub Transport, etc), so full redundancy of Exchange services and data can be achieved with just two servers Legacy Exchange clustering (Single copy clustering, which was the only clustering option in Exchange 2000 and Exchange 2003) is being retired in favor of Exchange 2007-style clustering. 3 rd party replication products will still be supported The new high availability architecture provides simplified recovery from a variety of failures (disk-level, server-level, and datacenter-level), and can be deployed on a variety of storage types (as described in the previous slide) Slide Objective: Position the new HA model as the evolution of previous HA methods, with significantly less cost and complexity
- Situation: Administrators commonly move mailboxes between servers and databases as part of maintenance activities or when migrating between Exchange versions Currently, when an administrator moves a mailbox, this takes the user offline for the duration of the move, leaving them no access to e-mail As mailbox sizes have grown, mailboxes take longer to move, so administrators have been forced to perform mailbox moves at night and on weekends to minimize disruptions for end users Talking Points: In Exchange “14”, mailbox moves can be done in online mode: users remain can send, receive, and read mail while the contents of their mailboxes are moved to a new location Maintenance activities can now be performed during the day, rather than a nighttime or weekend maintenance window Migration to Exchange “14” (whether Exchange “14” is deployed on-premise or online) can be accomplished faster and with less end-user disruption Slide Objective: Describe how give administrators can use the new online move mailbox process to perform Exchange maintenance and migrations without sacrificing their evenings and weekends.
- Situation: Delegated administration has greatly improved with each release of Exchange Server, but Exchange 2007 still required modification of ACL’s to create specialized administrative roles (i.e. Compliance Officer role) In Exchange 2003, managing permissions required customization of ACL’s (about 560 ACE’s in total). A whole whitepaper dedicated to ACL modification. In Exchange 2007, property sets made it easier, but doing split permissions was still complicated and required ACL modification. A lengthy E2k7 whitepaper was written how to do this for Unified Messaging. Permissions were focused on AD objects, and didn’t map 1:1 with tasks Talking Points: Roles-Based Access Control (RBAC), in Exchange “14”, simplifies the administrators ability to create specialized roles with specialized actions. For example: Creating a helpdesk administrator role who only has the ability to create new mailboxes or change mailbox quota or message size limits. Creating a specialized Telephony Specialist role, who’s permissions are limited to managing UM dial plans. Creating a specialized compliance officer role, who’s permissions are limited to performing cross-mailbox searches for legal discovery. Creating a human resources role, where individuals assigned to this role are only able to update employee contact information. Creating a branch office administrator role, where they only have permissions to modify details for mailboxes within the specific branch (Organizational Unit or OU). Roles-Based Access Control is simple to manage. Administrators will use the Exchange Management Shell to: Create Roles to define/grant the set of operations for a specific user (i.e. ability to create a new mailbox, or set mailbox quota limit) Define Scope of where the operations can be run (i.e. a specific organizational unit, like North America OU or Finance Dept) Assign the roles and scope to a set of users (i.e. Unified Messaging Admin, Helpdesk Admin, Compliance Officer, etc…) What required an entire whitepaper (in E2k7) to create a specialized Unified Messaging role, can now be done in Exchange “14” with a single cmdlet in the Exchange Management Shell. Slide Objective: Exchange “14’s” Role-Base Access Control (RBAC) capabilities allow Exchange administrators to easily create specialized administrative roles. This delegated administration model empowers specialist users to perform tasks relevant to their role, while lowering help desk costs by allowing the IT to focus on more important tasks.
- Situation: The largest percentage of helpdesk calls incurred by an organization using Exchange include: Distribution Group management, message tracking, changes to personal information in address book, and other similar tasks. The annual cost of helpdesk support staff for e-mail systems with 7,500 mailboxes is approximately $20/mailbox. This cost goes up the smaller the organization. (“Email Support Staff Requirements and Costs: A Survey of 136 Organizations”, Ferris Research, June 2008). Talking Points: Roles-Based Access Control (RBAC), in Exchange “14”, allows IT administrators to move specific self-service tasks to end-users. Distribution Group management – End-users can create new DG’s, manage memberships and ownership, as well as delete DG’s Message tracking – End-users can track delivery receipt information of all messages sent Editing personal information in address book – End-users can modify select user information, such as mobile phone number. End-user self-service management is performed through a web-based management interface (aka. Exchange Control Panel) Other typical end-user tasks/options will be moved from to this web-based management interface, such as: Out of Office, Inbox Rules, Mobile device management, etc… Regular feedback from users of Exchange Labs (and other research) has helped frame the user experience with this web-base management interface Slide Objective: Exchange “14’s” Role-Base Access Control (RBAC) capabilities allow Exchange administrators to give selective self-management capabilities to end-users. By moving self-service tasks to end-users, organizations can reduce the costs for helpdesk support, and allow IT staff to focus on more important tasks.
- Situation: Employees wonder why they can’t get large (multi-gigabyte) storage limits for their work email like they can for their personal e-mail accounts (Hotmail, Yahoo, Google, etc) Exchange Server 2007 enabled organizations to deploy new storage configurations (Direct Attached storage) and offer larger mailboxes to their employees Storage costs still remain a major expense in most Exchange environments Talking Points: With Exchange Server 2003, if you wanted to deploy a highly available (clustered) infrastructure, the only storage option available was a Storage Area Network (SAN) Exchange Server 2007 added the ability to use Direct Attached Storage in a clustered Exchange deployment, and reductions in disk input/output (IO) allowed greater freedom in disk choice Exchange “14” includes additional improvements to performance, reliability, and high availability that enable an even wider range of storage options: Exchange “14” delivers a 70% reduction in disk IO from Exchange 2007 levels. This means that more disks meet the minimum performance required to run Exchange IO patterns are optimized so that disk writes do not come in bursts. This removes a barrier that had previously limited the use of SATA (desktop class) disks Exchange “14” is more resilient to storage problems. When corruption is caused by minor disk faults, Exchange automatically repairs the affected database pages using one of the database copies configured for high availability When Exchange “14” is deployed with advanced high availability (3+ replicated database copies), RAIDless architectures can be used, resulting in dramatic cost savings This flexibility of storage a choice gives administrators the freedom to deploy large (multi-gigabyte) mailboxes without breaking their hardware budgets Slide Objective: Emphasize that Exchange “14” provides administrators unprecedented flexibility in choosing a storage architecture.
- Situation: Organizations are looking to provide lower cost, hosted, mailboxes to employees who don’t have mailboxes today. Providing an environment where the hosted Exchange Server deployment integrates with an on-site managed Exchange deployment, is important. Talking Points: Gartner reports (“E-Mail Hosting: Poised for Explosive Growth”, Matt Cain, February 2008) that 20% of all e-mail mailboxes will move to the cloud by 2012. As companies look to provide lower cost, hosted, e-mail to employees who don’t have mailboxes today, the realization is they will continue to provide on-site/managed mailboxes to a current set of employees. Exchange “14” will help deliver flexible deployment scenarios where part of the organization has hosted Exchange mailboxes, and the other part of the organization has mailboxes managed on-premises. These deployment options really highlight the strength of Exchange Server and Microsoft Software + Services strategy. Companies can choose to move completely to the “cloud” (with Microsoft Exchange Online), manage Exchange on-premises, or combine these options in a hybrid/cross-premises deployment. Exchange “14” cross-premises scenarios are tested through the Live@edu with Exchange Labs offering. This includes scenarios where academic institutions have Exchange Server deployed on-premises for faculty/staff, and move students/alumni into the cloud on Exchange Labs (Exchange “14” based mailboxes). Cross-premises deployment scenarios factor in federated message delivery, customized mail routing, shared calendars and free/busy information, shared directory, and much more… Slide Objective: Exchange “14” provides deployment options which really highlight the strength of Exchange Server and Microsoft Software + Services strategy. Companies can choose to move completely to the “cloud” (with Microsoft Exchange Online), manage Exchange on-premises, or combine these options in a hybrid/cross-premises deployment.
- Talking Points: In this presentation I provided you an overview of the most recent Exchange investments and innovations (namely Exchange Server 2007 and Exchange Server 2007 SP1), as well as a glimpse into our product investments for the next release (code named Exchange “14”). This roadmap slide offers you a brief timeline around the delivery of these various offerings. These dates are subject to changes, but as the last 12+ years have demonstrated, Exchange seeks to ship a high-quality, major product release every 2 to 4 years. As such, we are currently scheduled to deliver Exchange “14” in the second half of calendar year 2009. This calendar year (2008), Microsoft Online plans to make generally available Exchange Online (based on Exchange Server 2007). For more information, and a chance to test drive this service, visit http://www.microsoft.com/online. Slide Objective: Provide timeline roadmap of our recent and next generation Exchange Server releases. This is subject to change without notice and should only be shared under NDA, since we have not yet publicly disclosed Exchange “14”.
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