Topic: Conflict Resolution Subject: Managerial Communication Col Akhtar Khalili

3. Conflict & Views About Conflict

4. What is Conflict?

5. Conflict in the light of Holy Quran
In Surah Al-Baqarah, we find the following dialogue between Allah (SWT)
and the Angels:
And (remember) when your Lord said to the Angels:
“Verily I am going to place (mankind) generations after generations on earth”. They said: “Will
you place therein those who will make mischief therein and shed blood while we glorify you
with praises and thanks and sanctify you?” He said: “I know that which you do not know”.
(2:30-31).

6. Different Views about Conflict

7. Happy Family View

8. The Conflict View

9. The Evolutionary View

10. Characteristics of Conflict

11. Constructive

12. Destructive

13. Levels of Conflict

14. Intrapersonal Conflict
Heart Mind
Level One
Battle
Between
&

15. Interpersonal Conflict

16. Intergroup Conflict

17. International Conflict

18. Inter-Organizational Conflict

19. Inter-Civilization Conflict

20. Conflict Resolution
& Dealing Style or Approaches

21. What is conflict resolution?

22. Conflict Resolution Approaches

23. Win-Lose Competition

24. Win-win Accommodation

25. Lose-Lose Avoidance

26. Lose-Win Compromise

27. Win-Win Collaboration

28. Conflict Resolution Methods
9+6+2=17

29. 4 Steps
Express the Need
Find out if the need can or cannot
be met
Yes=Resolution
No=Negotiate or
Management of Conflict

30. Negotiation
Interest
Position
Agreement
BATNA: best alternative to negotiated agreement

31. Conciliation
Mediation
Consultation
Arbitration
Peer Review
Ombudsman
Third Party
Third Party
Third Party
Third Party
Third Party
Third Party
Guides Disputants
Communication
Link
Expert Opinion
Court-like
settings
Impartial
Coworkers
Respected &
Trusted Member