Indian power utilities are facing challenges of high demand-supply gaps and electricity losses. Implementing smart grid technologies can help utilities improve operational efficiencies, reduce energy losses, and enhance customer service. A smart grid implementation is a three phase process involving IT systems for customer indexing, automated metering infrastructure, distribution network automation, and outage management to track energy usage and supply quality power. Technology companies like HCL can partner with utilities to help them transform their operations and implement smart grid systems.