HR BDM conversation by Microsoft

HR Approach
• Compensation, Benefits & Performance Management• Diversity • Talent & Org Capabilities (T&OC)• HR Business Insights• Global HR Operations

At Microsoft, we know that great people drive our
business success
So we strive to create an environment where employees feel empowered and inspired
4
Culture
Defined and vibrant culture identified
by high level of engagement by
employees, flexibility, and an inclusive
work environment
Talent
Global and diverse workforce that
supports the expanding needs of our
businesses
Leadership
Leaders who define and drive the next
generation of opportunity for the
company
Management
Managers who deliver on our people
and business agenda
Fortune‘s 100 Best Companies 2013
Best Workplace in Europe 2012
World's Best Multinational Workplaces 2012
Best Large Company in Ireland 2012
India‘s Most Attractive Employer 2013
Great Place to Work Austria 2012
Top 50 Employers for 2012 Equal
Opportunity Magazine
Top 3 Best Corporate Citizens for 2012
Corporate Responsibility Magazine

Reimagining the world of work
Microsoft’s story

The Microsoft Story: The Future World of Work
Activity Based Working
6

Transformation Trends
HR plays a more
strategic role in
business
performance.
Competition for
talent drives a
more analytical
approach.
Globalization
requires a more
innovative
approach to HR.
Employee
collaboration
becomes even
more critical to
corporate
effectiveness.
Multi-
generational
workforce
demands more
flexible
workstyles.
... to build modern HR at Microsoft

Driving the business of the business
How we think about HR
…to reliably
influence
these
These must
be
engaged…
Sustainable
growth
Loyal
customers
Great hires
Great
company
Great job
Great
leaders
Great
managers
Real profit
increase
Great
employees

“HR should
respect its
heritage, but
shape a future.”
Source: The RBL Group, 2012 HR Competency Model
SocialMobility Data
Cloud, Apps,
Devices
Transformational trends
Today‘s trends have changed the way in
which everyone, including HR
professionals, think and do their work

Embrace
innovation
• Make workplace
innovation
―business as usual‖
Unlock HR
potential for
business impact
• Tie talent strategies
to corporate
strategies
• Translate workforce
data into insight
business leaders
can act on
• Optimize your
human capital
investments
Build a modern
corporate
culture
• Increase
productivity with
self-service portal
• Give employees
skills they need to
compete
• Modernize your
communications to
improve reach
Building a Modern HR with Microsoft Solutions
10
“HR should sit at the table … helping the business leaders
do things that will help their companies be successful.”David Ulrich, Forbes

Build a modern corporate culture
• Increase productivity with self-service portal
• Give employees the new skills they need to compete
• Modernize your communications to improve reach

Increase productivity with a self-service portal
Create smooth and efficient human resources processes that give employees easy to use tools
By using a SharePoint
self-service HR portal,
employees and managers
can view certification,
license, and training
requirements and
renewals assigned to
them.
Your industry requires
safety and skill-based
certifications for a large
percentage of your field
employees.
Employees
increasingly
expect more
integrated
digital
interactions
with HR.
Traditionally, a lot of time
was spent tracking and
maintaining the
certification status of
individual employees.
Society for Human Resource
Management, ―Future Insights‖

How Microsoft Does HR
13
HR Portal Overview
Increase User & HR productivity by providing easy, fast, and reliable access to
integrated tasks & information within a unified user experience
 Company-wide platform to provide Microsoft staff with information on all HR topics
(C&B, career development, local policies, etc.)
 Based on SharePoint technology
 Offers information based on users‘ roles and location (IC v. manager, HR v. non-
HR, country specific)
 Displays a mix of Corporate-mandated core content and specific information that is only
visible to employees in certain geographies or legal entities
Vision Statement
 Primary store for Managed Content
 Integrated Role Based Dashboard
 Single Point of entry for all
HR tasks
Business Process
 SharePoint 2013
 Integrated with Employee Signature
(e-Sig)
 Claims based security model
Technology

14
HR Portal: Regionalize/Personalized

15
LOB Applications & BI
HR Admin/Support
Employees & Managers
Employees, Dependents
& Alumni
LOB Apps
MSIT Developed
Other Best of Breed
ERP
HR Data Warehouse
& BI
MSIT Developed
Windows Azure
Hosted
3rd Party Hosted
Other Hosted Apps &
Outsourced Systems
HR Portal
 HR Content
 Employee & Manager Self-service
 Ask HR
 Portal to HR Apps and external
benefits portal
 Intranet Search
Benefits Portal
 Enrollment
 Plan Information and
Transactions
Single Sign-On
from HR Portal

 Rationalized architecture
 Rapid implementation
 No client footprint
HR Portal and ERP Integration: Duet Enterprise
SAP NetWeaver
Duet Enterprise
SAP Add-on
Duet Enterprise
SharePoint Add-on
Clients
Auto -
Deploy

Give employees the skills they need to compete
Build an inclusive, service-oriented human resources organization that provides learning to a
diverse, multi-generational workforce
Traditional classroom and
online training has
become increasingly less
effective and harder to
administer.
A unified SharePoint
learning management
portal can enable flexible
distance learning with
personalized study
plans, learning through
search, and on-demand
learning.
Globalization has
increased the percentage
of your employees that
are dispersed across
multiple
geographies, time
zones, and languages.
Only 18% of
workforce
training
programs
raise skills
from
―deficient‖ to
―adequate.‖
Future Work Skills 2020

18
Learning Management at Microsoft
RoleGuide
 Customized training
curriculums based on role
– Required
– Recommended
 Click through to register/view
training
 Connected to Talent
Management system
 Manager visibility across
organization through Field
Readiness Index
Role Guide overview

19
 Integrated Learning
Management Solution (LMS)
 Online Platform for
registration, web
courses, learning transcript
 Connected to Talent
Management via Role Guide
(SMSG and Fast Start)
Learning Central

20
Delivering nearly 2 million hours of training per year to 45,000 employees covering a broad range
of topics including product and solution readiness, technical, licensing, industry
knowledge, compete information, go-to-market readiness and professional skills training
Tailored training/education roadmaps for
Microsoft employees based on their
role, location, manager, status and many
other attributes. Rich search integrated with
our LMS and includes an ‗in-experience‘
SCORM content player.
Personal Learning Plans
Bring training to where people are by making
training discoverable from across the intranet
through SharePoint. Unified search across
multiple LMSs and other sources with
filtering to quickly find the type of training
you‘re looking for.
Learning through Search
Technical content presented by subject matter experts
to partners and employees including podcasts, live
webcasts and on-demand delivery (Academy Mobile),
 2,000 live webcasts a year
 350,000 views a year
 62,000 unique users a year
On-demand Learning: Academy
Live

Modernize your communications to improve reach
Extend workforce productivity to everyone in your organization
With the rising costs of
printing and shipping, you
want to deliver this
information via the
existing company portal.
The Office 365
collaboration and
messaging tools can
extend your HR portal’s
reach to workers who
don‘t regularly have
access to a company
computer.
Your HR department
supports a community of
employees based in the
field. Traditionally, this has
meant sending paper-
based benefits and
healthcare packages via
printed mail.
The Hay
Group found
that offices
with more
engaged
employees
were up to
43% more
productive.

The Future of Productivity
*An appropriate device, Internet connection and supported browser are required.

Right Features for the Right Users
23
Spends 5-10% or less of their time on a PC
Shares a terminal with other task workers
Hasn‘t had access to a corporate mailbox

Unlock HR potential for a deeper
contribution to the business
• Translate workforce data into insight business leaders can act on

Translate workforce data into insight
Use data to drive strategic planning and go beyond ―what happened‖ to predicting ―what will be‖
You evaluate the factors
associated with this
turnover and generate a
report that shows how
salary, educational
level, skills, or length of
service contribute to the
turnover.
Using this
information, you can
accurately anticipate
changes and adopt plans
to prevent them from
leaving, and/or proactively
mitigate the impact of
those departures.
Your self-service Excel
analysis shows that over
the last several years, your
company has experienced
a significant increase in
undesirable turnover.
HR is
clamoring
for help with
actionable
HR metrics,
both
operational
and
strategic.
IDC Marketscape: WW HR BOP 2012 Analysis

BI and Analytics for HR
Microsoft’s collaborative Business Intelligence solution
Combining business
intelligence with
collaboration and social
software enables higher
quality, more reliable
decision making process
26

The purpose of MS Poll is to:
Develop an understanding of employee attitudes about their experiences working at Microsoft
so that actions can be taken that lead to improved engagement and retention, which in turn drive
business success.
BI and Analytics for HR
MS Poll: annual survey of WW employees
Measures workgroup
level attributes
(e.g., Teamwork &
Collaboration)
Measures
organizational
outcomes
(e.g., Employee
Engagement)
Measures Microsoft-
level cultural
attributes
(e.g., Microsoft
Environment)
Measures senior
leader effectiveness
Rated only by L65+
Workgroup Health
Index (WHI)
Microsoft Pulse
Index(MPI)
Microsoft Culture
Index (MCI)
Leadership
Excellence Index
(LEI)
27

Embrace human resources
innovationMake innovation ―business as usual‖

Driving Business Agility
84% of organizations
have remote workers
Changes how
we work
65%of
companies are
deploying at
least one social
software tool
Always on --
Consumers use
an average of 4
devices every day
20% expect
a response
within one hour
via social media
Rise of the social
consumer
44% of
consumers
complain via
social media
Humans have an
intrinsic drive to
engage and connect
Adoption of modern
social tools is
transforming business
Modern social
capabilities remove the
barriers of geography
and time
A Modern IT Scenario

30
>350 million
TWEETS PER
DAY

~25%
OFALL
INTERNATIONAL
CALL MINUTES
32

Will & Kate are having a baby!!!
#RoyalBaby
Reply Retweet Favorite …More
#Breaking The royal family is go
to have a new addition!
Reply Retweet Favorite …
The Royal Family welcomes their
new member!!
This just in! Kate & Will are having
a baby boy! #RoyalBaby
Congratulations to Will & Kate on
the birth of their baby! #RoyalBaby
The baby is coming! Kate is in the
hospital right now! #RoyalBaby
Kate Middleton is pregnant! OMG!
#RoyalBaby
ns to Will & Kate on
ir baby! #RoyalBaby
ly Retweet Favorite …More
Congratulations to
the birth of their b
Reply

#Breaking Boston Police say
marathon suspect #2 is in custody
Terrorist attack at Boston
Marathon! #BreakingNews
Very tragic what happened today
in Boston! #PrayForBoston
Reply Retweet Favorite …More#Breaking Boston Police say
marathon suspect #2 is in custody
Sad day in Boston. Our prayers
are with you #PrayForBoston
Multiple people injured at Boston
bombing! #Breaking
#Breaking Boston Police are in
pursuit of suspects! More to co
Reply Retweet Favorite
e strong Boston! You are in our
earts! #BostonBombing

DRIVES CHANGE
THE SPEED OF INFORMATION

“If the rate of change on
the outside exceeds the
rate of change on the
inside, the end is near."
JACK WELCH

COMPANIES WERE
NOT BUILT FOR CHANGE

NON-ROUTINE WORK
Source: http://www.gartner.com/newsroom/id/1416513
2010 20151900
25%
40%
Continuing Changes in the Nature of Work, 2010-2020

Gallup’s 2013 State of Global Workplace Study
87% OF GLOBALWORKERSARE
NOT ENGAGED IN THEIR JOBS

THE RESPONSIVE
ORGANIZATION
Learns and responds rapidly through
open communication, experimentation,
and working as a network.

TO CONNECT AND EMPOWER
ALL EMPLOYEES

Your Leader
• Empower their
modern
leadership
• Facilitate
landing their
message
• Assist them in
embracing
change
Your Team
• Identify experts
• Streamline
communications
• Impact team
culture
• Drive
transparency &
healthy debate
Your Career
• Manage your
own brand
• Expand your
influence
among peers
• Highlight your
impact to
leadership

With social, you can …
› Ask questions and find answers faster
› Save time by preventing duplicate work
› Share news with the people who need to know
› Gather opinions and ideas from across the team/company
› Coordinate work for projects and teams
› Gain visibility and insight on what’s happening
› Discover valuable information to help you get more done
› …WORK LOUDER!

58%
48%
41%
49%
50%
34%
31%
26%
24%
63%
37%
29%
18%
27%
58%
57%
61%
55%
59%
71%
0%
10%
20%
30%
40%
50%
60%
70%
80%
My productivity has increased
because of use of social tools
Social tools have resulted in more
collaboration
Information workers are willing to
spend their own money on social
tools if it helps in efficiency
I could do more job better of my
management was more supportive
Productivity loss is a barrier for
adoption
Asia US Europe Latam

Activating the Social Enterprise Value Proposition
53
Yammer for HR
Team Collaboration
Drive productivity by connecting, communicating, and collaborating with your team. Improve team project
alignment, break down silos, and easily manage projects and events.
Employee Engagement
Make every employee feel more connected and engaged. Communicate more effectively company-
wide, quickly find experts and information, and facilitate peer-to-peer learning.
Business Agility
Innovate and adapt in a world of constantly changing business needs. Break down communication
barriers, boost productivity, and connect across culture and geographies.
Social Intranet
Innovate and adapt in a world of constantly changing business needs. Break down communication
barriers, boost productivity, and connect across culture and geographies.

How can we help our customers together ?
Consider building
apps to extend your
self-service strategy
and meet multi-
generational
expectations.
Build a self-service
employee portal with
SharePoint.
Develop an enterprise
social collaboration
strategy that will
capitalize on products
you already own.
Harness the power of
data insight—build a
self-service analytics
solution.
Learn more about the
Microsoft Dynamics
AX Human Capital
Management
solution.

How Microsoft can help you build a modern corporate
culture
Work with your Microsoft account team and your IT
department to understand what SharePoint licenses you own.
Build a self-service employee portal.
Learn more about using Microsoft Dynamics CRM to track
employee questions and the answers that are provided.
Efficiently manage human resource-
related employee inquiries.
Build line of business apps to scale
your reach.
Consider building Windows 8 or Windows Phone apps for
activities such as training or time reporting.
Consider implementing Office 365 as a tool for sharing
information with remote/deskless workers.
Give all employees access to tools and
information to decrease costs and
increase employee satisfaction.

How Microsoft can help you unlock HR potential
Learn more about using Microsoft Dynamics CRM as a
relationship management tool for tracking interactions with
external candidates through the entire hiring process.
Consolidate your external talent
management.
Learn more about how Microsoft Dynamics AX for human
resources can help.
Use a human capital management
system to consolidate employee
information and activities from hiring
to retirement.
Use analytics to translate workforce
data into insights.
Learn more about how to take advantage of Microsoft BI tools
to build a self-service dashboard.

How Microsoft can help you embrace innovation
Partner with Microsoft to develop an enterprise social
collaboration strategy that will capitalize on products you
already own.
Use social collaboration tools to build
a unified corporate culture.
Consider using social and collaboration apps for Yammer and
Lync, or build your own line-of-business apps.
Use apps to better engage with
employees across devices.
Give employees productivity tools
that allow them to collaborate real-
time.
Take advantage of your existing agreement to give all
employees the latest version of Windows, Office, and Lync, or
learn more about Office 365.

Retailer uses SharePoint internal portal to engage
diverse workforce
Objectives
• Engage a diverse workforce and
business units more efficiently and
for less cost.
• Improve key performance indicators.
• Comply with new legislation around
benefits.
Tactics
Deploy SharePoint
collaboration platform
to improve processes
and communications
among 8,000 staff in
the United Kingdom.
Results
Harrods expects to save around
£75,000 a year because fewer
document and information
updates need distribution using
print media.
“The system offers robust security for regulatory compliance, enhances communication, and is
saving £75,000 (US $120,000) a year in print costs.”
– Harrods case study

Global retailer empowers employees across entire
organization with Office 365 store portal
Objective
Empower employees across this
multinational organization—from head
office to stores—to connect and work
together.
Tactics
Deploy Office 365 as a
portal for collaboration
and social
engagement.
Results
• Improved information flow to
support decision-making.
• Increased employee
engagement.
• Improved working practices to
create value for shoppers.
“[Office 365] will allow our colleagues to engage with each other and deliver an optimal
shopping experience on any channel, as well as encouraging colleagues to share, re-use, and
reward ideas and expertise.”
–Mike McNamara, CIO, Tesco

Architecture firm expands collaboration capabilities to
support global workforce
Objectives
• Retain and motivate talented young
workers.
• Provide an attractive workspace and
workstyle.
• Work and collaborate remotely.
Tactics
Deploy SharePoint
2013 to take advantage
of cloud, mobility, and
social features.
Results
―Being able to have social
conversations in a specific
context, within a site, within a
community, is key for boosting
productivity.‖
“You will work in collaborative, diverse teams that are not afraid to take risks. We share
ideas, develop and inspire each other and together drive the direction and approach to our
work.”
– Woods Bagot Career Guide
Felicity McNish
Global Knowledge Manager

Talent service hosts web application globally on highly
scalable Windows Azure platform
Objectives
• Help customers identify most
common success attributes.
• Access data on 30 million individual
career profiles.
• Deploy service quickly around the
world.
Tactics
Build a unique search
engine that is hosted
on highly scalable but
cost-effective Windows
Azure server
infrastructure.
Results
With no hardware costs, minimal
support, and easy
scalability, PageUp People rapidly
launched its service in Australia
and abroad.
“We simply didn’t have the resources to create and support new IT infrastructure at our many
client locations around the world,” he says. “We needed an easy-to-scale, low-maintenance
solution in Australia that we could replicate abroad.”
– Robert Hill, Vice President, Solutions Engineering

Global conglomerate becomes unified enterprise
through social intranet
Objectives
• Transform from a conglomerate to a
united global enterprise.
• Inform employees about the new
structure and brand.
• Engage employees in the process.
Tactics
Use Yammer to create
a central place for
employees to
learn, connect, and
collaborate, saving
time and money.
Results
―Yammer is changing the way
Tyco works, and keeping us
ahead of the game.‖
“To stay a leader in our industry, we give our employees the tools they need to be as productive
as possible. Yammer lets them connect and innovate with each other.”
– Ira Gottlieb, Vice President of Global Communications
Clare Singleton, Director of
Internal Communications

HR BDM conversation by Microsoft

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