Improving teamwork by improving informal unstructured business processes

1. Teamwork
How to really
improve teamwork

2. We could dive right in and start
fixing this stuff.
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Let's say you lead a team

3. Double-click to enter text
You want to improve teamwork

4. Where do you start?

5. Well, what makes great
teamwork?

6. If you do a little research you
might come up with a list that
looks a little like this.

7. We could
dive right
in and
start fixing
this stuff.

8. If you have
tried it - you
will know how
hard it is.

9. It's not that great teams don't do all
those things.

10. But these are
outcomes
of good teamwork.

11. And teams that
don't do these
things well...
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...don't do well.

12. What you want is to
treat the cause.
Not the symptoms

13. So you have to dig a little deeper.
At root, teamwork is about
behavior.

14. It is about how we interact
with one another.

15. Teamwork fails most
often in the moments
between us.

16. So, if you want to
improve teamwork,
you need to look at the
behavior
of team members towards each
other

17. Another word for this is
process.

18. Not that cumbersome thing we
normally think of as business
process

19. But the everyday processes we
use to get things done.

20. How we make requests of one
another

21. How we let someone know when a
task needs their attention

22. When it is OK to decline or transfer
a task

23. How to deal with errors and to
learn from them

24. How to manage
priorities for the
benefit of the
team
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25. So, to
improve your teamwork
you need to
improve the behaviors
within your team
And that means improving
process

26. Thank you.
Learn more about how to improve
teamwork through better process
www.theprocessconsultant.com
Ian James, The Process Consultant