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Sense, Think, Act – moving towards 2015
Anthony Mullen, Senior Analyst



17th May, 2012




@ant_mull
   © 2009 Forrester Research, Inc. Reproduction Prohibited
•   1.5 hours travel time
•   15 mins standing still
•   60 miles – heading South
•   From Commuter Belt -> Urban
•   8 postcode areas
•   2000 steps
•   Inside 2 shops, outside 150 shops
•   3 trains
•   300 billboards
•   4 swipes
but the Digital and Physical are mostly
          unconnected
A future-proof framework for Intelligent Marketing Agents




                            …..across physical and digital
Sensing
          Direct & Indirect

          Interaction
          Emotional
            Social
         Environmental
           External




                          Future
                         Future
  Past        Present
            Present
                                   Volume view
                                    Value view
Past
Sensing : from Segments to Individuals
              and Groups
Sensing from the environment isn’t just a numbers game
PHYSICAL
          3D chips

            Hyper accurate location

              Indoor Maps

             Private & Public Smart Objects

            Local Social

          Always on Augmented Reality

DIGITAL
Covert
                    Maturing                      Greater
Advertising – no               Legislation &
                     Public                    Automation &
  real public                   Privacy 2.0
                   Awareness                   Transparency
  awareness

     pre            2009 -       2012 -
                                                 2015+
    2009             2011         2014




  The Privacy Debate is the trade for always-on data
More accurate and
plentiful data is nothing
  without intelligence
Alan Turing – born June 1912
Natural Language / Text Analytics


Training and Simulation
                           + Simulex




Incremental Learning


Machine created content.
The
     Sensing
Analytics Space
 is fragmented




  But some are
 working on the
     whole
  environment
Sensing - Video Analytics
Investment   Returns
Move Towards
    • Real time sensing, thinking and acting
    • Richer social and environmental dynamics



By Doing
•    Give consumers control - be transparent
•    Identify the holes in your digital/physical view
•    Move intelligence in house
•    Adopt Agile innovation practises
                                                                  2015
                                                        Campaigns
                                                        Advertising
                                                        Marketing
                                                         Hidden
Thank you

Anthony Mullen
+44 (0) 20 7323 7733
amullen@forrester.com
@ant_mull
www.forrester.com




  © 2009 Forrester Research, Inc. Reproduction Prohibited

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Marketing Convergence Across Digital and Physical, Anthony Mullen

  • 1.
  • 2. Sense, Think, Act – moving towards 2015 Anthony Mullen, Senior Analyst 17th May, 2012 @ant_mull © 2009 Forrester Research, Inc. Reproduction Prohibited
  • 3. 1.5 hours travel time • 15 mins standing still • 60 miles – heading South • From Commuter Belt -> Urban • 8 postcode areas • 2000 steps • Inside 2 shops, outside 150 shops • 3 trains • 300 billboards • 4 swipes
  • 4.
  • 5. but the Digital and Physical are mostly unconnected
  • 6. A future-proof framework for Intelligent Marketing Agents …..across physical and digital
  • 7. Sensing Direct & Indirect Interaction Emotional Social Environmental External Future Future Past Present Present Volume view Value view Past
  • 8. Sensing : from Segments to Individuals and Groups
  • 9. Sensing from the environment isn’t just a numbers game
  • 10. PHYSICAL 3D chips Hyper accurate location Indoor Maps Private & Public Smart Objects Local Social Always on Augmented Reality DIGITAL
  • 11. Covert Maturing Greater Advertising – no Legislation & Public Automation & real public Privacy 2.0 Awareness Transparency awareness pre 2009 - 2012 - 2015+ 2009 2011 2014 The Privacy Debate is the trade for always-on data
  • 12. More accurate and plentiful data is nothing without intelligence
  • 13. Alan Turing – born June 1912
  • 14. Natural Language / Text Analytics Training and Simulation + Simulex Incremental Learning Machine created content.
  • 15. The Sensing Analytics Space is fragmented But some are working on the whole environment
  • 16. Sensing - Video Analytics
  • 17. Investment Returns
  • 18.
  • 19. Move Towards • Real time sensing, thinking and acting • Richer social and environmental dynamics By Doing • Give consumers control - be transparent • Identify the holes in your digital/physical view • Move intelligence in house • Adopt Agile innovation practises 2015 Campaigns Advertising Marketing Hidden
  • 20. Thank you Anthony Mullen +44 (0) 20 7323 7733 amullen@forrester.com @ant_mull www.forrester.com © 2009 Forrester Research, Inc. Reproduction Prohibited