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Brands as Service
Providers on Mobile
#IgorSaraiva
#IgorSaraiva
Developed by
Rio de Janeiro

#IgorSaraiva
Developed by
Brasília

#IgorSaraiva
Developed by
4

years
Mechanical
Engineering

Graphic Design
Bachelor Degree

Product Design
#IgorSaraiva
Developed by

Bachelor Degree
Design and Innovation Inside
Corporate Strategy
@Barcelona
#IgorSaraiva
Developed by
Strategic Design
@Milan

#IgorSaraiva
Developed by
grïngo.nu
@SãoPaulo

#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
Digital Marketing Conference 2013

We’ll talk about

1
Mobile changed
people’s behavior

#IgorSaraiva
Developed by
Digital Marketing Conference 2013

We’ll talk about

1
Mobile changed
people’s behavior

#IgorSaraiva
Developed by

2
What should we
do about it?

3
Top 10 Advices

4
5 Sins to Avoid
MobileChangedPeople
#IgorSaraiva
Developed by
ButWhatIsMobile?
#IgorSaraiva
Developed by
Smartphones

Tablets

Car
Dashboards

Wireless
Home
Appliances

#IgorSaraiva
Developed by

e-Readers

Glasses

MP3 players

GPS

Drones

Watches &
wristbands

...
MobileChangedPeople
Smartphones
#IgorSaraiva
Developed by
1st 354MM

China

2nd 219MM

USA

3rd 94MM

Japan

#IgorSaraiva
Developed by

Sources: Informa, Morgan Stanley Research estimates
1st 354MM

China

2nd 219MM

USA

3rd 94MM

Japan

70MM
23%
4th in total
smartphone
users

#IgorSaraiva
Developed by

Sources: Informa, Morgan Stanley Research estimates
1st 354MM

China

2nd 219MM

USA

3rd 94MM

Japan

30MM
12%
11th in total
smartphone
users

70MM
23%
4th in total
smartphone
users

#IgorSaraiva
Developed by

Sources: Informa, Morgan Stanley Research estimates
1st 354MM

China

2nd 219MM

USA

3rd 94MM

Japan

30MM
12%
11th in total
smartphone
users

70MM
23%
4th in total
smartphone
users

1,5B global

smartphone users

5B

mobile
phone
users

#IgorSaraiva
Developed by

Sources: Informa, Morgan Stanley Research estimates
Last year, mobile access to
internet surpassed PC in China.

#IgorSaraiva
Developed by
Mobile search queries
surpassed PC in South Korea.

#IgorSaraiva
Developed by
Almost 50% of Groupon’s
transactions are from mobile in USA.

#IgorSaraiva
Developed by
WhatAboutTablets
#IgorSaraiva
Developed by
iPad had an adoption 3x
faster than iPhone

#IgorSaraiva
Developed by

Source: Apple
Tablets overtaking PC’s

#IgorSaraiva
Developed by

Source: Gartner, IDC, Enders Analysis
WearableDevices
smart watches, wristbands, glasses

#IgorSaraiva
Developed by
5
ImpactsOfMobileDevices
#IgorSaraiva
Developed by
1

Social 24/7
always ON

#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
OurHeroesDiedOfOverSharing

#IgorSaraiva
Developed by
TheRiseOfSelf-MadeHeroes

#IgorSaraiva
Developed by
GroupMessaging
faster than reading e-mails

#IgorSaraiva
Developed by
GroupGathering
Brazilian Riots against government

#IgorSaraiva
Developed by
EasySharing
info & people easily manipulated

#IgorSaraiva
Developed by
TalkToEverybody
Those Around Us Are Not Enough

#IgorSaraiva
Developed by
LessRelevance,HighFrequency

#IgorSaraiva
Developed by
Complain&Self-Help

#IgorSaraiva
Developed by
As a consequence, the
conversation has gone to a
second place.
Most of the time, I talk.
Sometimes, I chat.
Everybody talks. Few listen.
#IgorSaraiva
Developed by
The like button fever.
I saw you talking. I saw your picture.
EverybodyInteracts
#IgorSaraiva
Developed by
PickyCouple_OR_EasySex

#IgorSaraiva
Developed by
2

CamerasOmnipresence
#IgorSaraiva
Developed by
WeUsedToEnjoy

#IgorSaraiva
Developed by
NowWeDocument&Share

#IgorSaraiva
Developed by
PicturesReadFasterThanText

#IgorSaraiva
Developed by
MoreVideos=MoreSkeptical

#IgorSaraiva
Developed by
VideosCameToStay

#IgorSaraiva
Developed by
VideosAgainstCompanies

#IgorSaraiva
Developed by
WeGaveUpPrivacy
And We Are Over Sharing

#IgorSaraiva
Developed by
3
WeKnowOurSurroundings

#IgorSaraiva
Developed by
GPS_GivesUsMoreTime

#IgorSaraiva
Developed by
WhatsHappeningAroundUs

#IgorSaraiva
Developed by
HereIAm.Where’sEverybody?

#IgorSaraiva
Developed by
WeTalkAboutCompanies

#IgorSaraiva
Developed by
MakeMoneyWithLocation

#IgorSaraiva
Developed by
MakeMoneyWithLocation

#IgorSaraiva
Developed by
4
RealTimeEverything

#IgorSaraiva
Developed by
WhatIWant,WhenIWant

#IgorSaraiva
Developed by
TheEndOfDoubt
and dialogues

#IgorSaraiva
Developed by
YouPost,EverybodyAnswers

#IgorSaraiva
Developed by
5
M-Shopping

#IgorSaraiva
Developed by
RESEARCH
COMPARE
LOCATE
SOCIALIZE

Mobile
participation on
buying funnel

BUY
REVIEW
ADVOCATE

#IgorSaraiva
Developed by
PriceNegotiation
I expect it now

#IgorSaraiva
Developed by
EmbeddedPayment
I forgot my wallet, but will pay with my mobile

#IgorSaraiva
Developed by
IControlMyBankAccount

#IgorSaraiva
Developed by
IFollowUpMyExpenses
#IgorSaraiva
Developed by
What’sHappeningWithUs?

#IgorSaraiva
Developed by
TheEndOfDownloadEra

#IgorSaraiva
Developed by
PassingThroughUploadEra

#IgorSaraiva
Developed by
TheDataUploadEra

#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
CollectiveDataIsTransforming

#IgorSaraiva
Developed by
You help me,
I help you,
We help others
#IgorSaraiva
Developed by
OneDeviceIsKillingManyOthers

#IgorSaraiva
Developed by
ManyIndustriesThreat
landline
phone

camcorders

dictionaries

#IgorSaraiva
Developed by

dvd
players

radio

calculators

mp3
players

digital
camera

GPS

portable
game
devices

TV
broadcasters

voice
recorders

TV
sets

compass

...
AndEveryBodyWantsToBe...

#IgorSaraiva
Developed by
An Entrepreneur

#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
Google
www.gv.com

#IgorSaraiva
Developed by
WhatWeShouldDoAboutIt?

#IgorSaraiva
Developed by
st

1

Let agencies get
inside clients
#IgorSaraiva
Developed by
HelpCreateBeforeCommunicate

#IgorSaraiva
Developed by
MobileCommunicationIsAbout

SERVICES
#IgorSaraiva
Developed by
TheMediaHasChanged

#IgorSaraiva
Developed by
TheInvestimentHasChanged
70/20/10

#IgorSaraiva
Developed by
BrandsAreNowAPIs

#IgorSaraiva
Developed by
2

nd

Amplify the brand’s
reasons to exist
#IgorSaraiva
Developed by
We are not a company that
sells clothes to people.
We are a company of people
that sell clothes.
#IgorSaraiva
Developed by
It is not about search.
It is about organizing
the world’s data.

#IgorSaraiva
Developed by
3

rd

MakeYourBrandMissionStandOut
What do you stand for?
#IgorSaraiva
Developed by
I’mLovinIt
VS.
MadeTodayGoneToday
#IgorSaraiva
Developed by
I’mLovinIt
VS.
MadeTodayGoneToday
#IgorSaraiva
Developed by
WhyWeAreHere?
“Young people tired of the sameness”

#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
4

th

NewProduct-ServiceSystems
#IgorSaraiva
Developed by
CookingLessonsWithIngredients
Startup OR Big Supermarket Chain

#IgorSaraiva
Developed by
SelfDrivingCar
Google OR Volkswagem

#IgorSaraiva
Developed by
CrowdFunding
Kickstarter OR Bank

#IgorSaraiva
Developed by
3DPrinting
StartUps OR HP

#IgorSaraiva
Developed by
OnlineLearning
Venture Capitalists OR Federal University

#IgorSaraiva
Developed by
CuratedPersonalHousing
AirBnb OR Big Hotel Chain

#IgorSaraiva
Developed by
DeliveryFollowUpApps
Developers OR Post Office

#IgorSaraiva
Developed by
OnDemandVideos
Netflix OR Big TV Broadcaster

#IgorSaraiva
Developed by
OnDemandRadio
Spotify OR Big Radio Broadcaster

#IgorSaraiva
Developed by
MobilePayment
Square OR Credit Car Company

#IgorSaraiva
Developed by
FinancialOrganizer
Developer OR Big Financial Company

#IgorSaraiva
Developed by
TaxiFinding
Developer OR Taxi Cooperatives

#IgorSaraiva
Developed by
WaveSwellForecast
Oakley OR Surfboard Company

#IgorSaraiva
Developed by
GroupMessaging
Startups OR Phone Operators

#IgorSaraiva
Developed by
Why: Because We Believe We Can

#IgorSaraiva
Developed by
TheEntrepreneursAreComing...
And they bring new services to make life easier

#IgorSaraiva
Developed by
“Like any company we require a profit to stay in
business. But it is not the reason we are in business.
The thing that has not changed from day one is the desire
to make people think about the world we live in.
This is, and always will be, why we are in business.”
Dave Hieatt
#IgorSaraiva
Developed by

Co-Founder of The Do lectures,
Co-founder of Hiut Denim Co.
LOVE.
And they also bring that too!
#IgorSaraiva
Developed by
BettermentBrands

#IgorSaraiva
Developed by
TheirPurposeBringsRelevance

#IgorSaraiva
Developed by
TheirPurposeBringsRelevance
SpeciallyWhenOnMobile

#IgorSaraiva
Developed by
“If you don't like change, you're going
to like irrelevance even less.”

General Eric Shinseki
Retired Chief of Staff, U. S. Army.
#IgorSaraiva
Developed by
#IgorSaraiva
Developed by
TOP 10 Advices

When Building Mobile Apps

#IgorSaraiva
Developed by
Don’tDoWhatISay,
DoWhatIDo
TOP 10 Advices

When Building Mobile Apps

#IgorSaraiva
Developed by
1
#IgorSaraiva
Developed by

We Have a
Methodology
Conceptualization Process

Design thinking

technology

Concept
people’s needs
and desires

#IgorSaraiva
Developed by

business
Conceptualization Process

Design thinking

technology

Concept
people’s needs
and desires

#IgorSaraiva
Developed by

business
Conceptualization Process

Design thinking

inno ation
Concept

#IgorSaraiva
Developed by
PorQueNão? Production Process

Rigorous methodology

#IgorSaraiva
Developed by
PorQueNão? Production Process

Rigorous methodology

Information
Architecture

#IgorSaraiva
Developed by

Requirement
Analysis

Visual
Design

Software
Architecture

Code
Development

Quality
Assurance
PorQueNão? Production Process

Rigorous methodology

Information
Architecture
Production
PorQueNão? Production Process

Rigorous methodology

Requirement
Analysis
Production
Information Architecture
PorQueNão? Production Process

Rigorous methodology

Visual Design
Production
Information Architecture
Requirement Analysis
PorQueNão? Production Process

Rigorous methodology

Software
Architecture
Production
Information Architecture
Requirement Analysis
Visual Design
PorQueNão? Production Process

Rigorous methodology

Code
Development
Production
Information Architecture
Requirement Analysis
Visual Design
Software Architecture
PorQueNão? Production Process

Rigorous methodology

Quality
Assurance
Production
Information Architecture
Requirement Analysis
Visual Design
Software Architecture
Code Development
2
#IgorSaraiva
Developed by

Empathy
Makes Us Different
Developed by
©2013 All Rights Reserved
WePutPeopleFirst

No TGI. We go and talk to people.

Developed by
©2013 All Rights Reserved
4
#IgorSaraiva
Developed by

We Define a Mobile
Positioning in 1 sentence
And 2 or 3 Keywords
"If you can't explain it simply, you
don't understand it well enough."

Albert Einstein
#IgorSaraiva
Developed by
5
#IgorSaraiva
Developed by

We Differentiate Devices
Smartphones are not used the same way that tablets
#IgorSaraiva
Developed by
6
#IgorSaraiva
Developed by

We Divide an App in
Phases: Roadmap
And we move fast, with Lean UX methodology
#IgorSaraiva
Developed by
7
#IgorSaraiva
Developed by

We Use Analytics
Iterative process based on data: renovate and evolve
#IgorSaraiva
Developed by
8
#IgorSaraiva
Developed by

We Don’t Create
Swiss Army Apps
One good thing well done at a time
#IgorSaraiva
Developed by
9
#IgorSaraiva
Developed by

We Launch a Minimum
Valuable Proposition, Not
a Minimum Viable Product
Mobile Users Don’t Forgive, Nor Forget
#IgorSaraiva
Developed by
1
0
#IgorSaraiva
Developed by

We Kill Our Apps
Do they deserve to exist forever?
#IgorSaraiva
Developed by
5 Sins To Avoid

Important Things We Have Learned

#IgorSaraiva
Developed by
1
#IgorSaraiva
Developed by

Don’t Stop Only On What
Clients Ask On The Brief
2
#IgorSaraiva
Developed by

Don’t
“Make My Logo Bigger”
3
#IgorSaraiva
Developed by

Don’t Stop Investing On
Launched App(s)
4
#IgorSaraiva
Developed by

Never Use Banners
On Mobile
5
#IgorSaraiva
Developed by

“Having An App Is Not The
Same of A Mobile Strategy”
- Google
WhatWeBelieveIn

#IgorSaraiva
Developed by
MobileIsJustInternet
that we carry with us

#IgorSaraiva
Developed by
It’sNotAboutABrandOrDevice

#IgorSaraiva
Developed by
It’sAboutPeople

#IgorSaraiva
Developed by
IndividualHumanBeings

#IgorSaraiva
Developed by
TheThingsWeBuild

#IgorSaraiva
Developed by
CanMakeOurLivesEasier

#IgorSaraiva
Developed by
SoWeCanFocusOnLiving

#IgorSaraiva
Developed by
WhatWouldYouLeaveBehind?

#IgorSaraiva
Developed by
ToMakeItABetterHome?

#IgorSaraiva
Developed by
WeArePeople.NotConsumers.

#IgorSaraiva
Developed by
спасибо
www.porquenao.mobi
#IgorSaraiva
Developed by

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Digital Marketing Conference 2013 - Moscow, Russia