What Do We Know About IPL Users?

What do we know about IPL users and the services provided to them? Winter 2009

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Geographic Distribution of IPL Visitors, 2005-2008

IPL Visitors by Country, 2005-2008 Source: Google Analytics

Email Reference Service, 1999 ,[object Object],[object Object],[object Object],[object Object]

Characteristics of the Service’s Users, 1999 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Users’ Questions by Subject, 1999 ,[object Object],[object Object],[object Object]

Service Characteristics, 1999 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Email Reference Service, 2007 ,[object Object],[object Object],[object Object],[object Object]

Characteristics of the Service’s Users, 2007 ,[object Object],[object Object],[object Object],[object Object],Source Percentage ( n =128) Search engine 32% A specific or general Internet resource 28% An academic or public library 9% Another person (teacher, librarian, parent, friend) 1%

Users’ Questions by Subject, 2007 ,[object Object],[object Object],[object Object]

Users’ Questions by Question Type, 2007 ,[object Object],Category and Description of Question Type: Following Schwartz’s (2003) Question Typology Percentage ( n =128) Provide: “Provide questions were distinguishable by the phrase: “Please provide me with all of the information you have about . . .” or similar injunction. Such questions placed the entire burden of research on the librarian, without any request for instruction or interest in participating in the process of gathering information.” 38% Factual: “Factual questions asked for a specific piece of information, much like a traditional ready reference question.” 33% Need: “ Need questions simply stated a research need, for example, “I need information about stock prices in Argentina,” or “I need three articles about women in Bangladesh”. 12% Advise : “ Advise questions asked for advice in the research process, specifically about which sources to consult or which databases would be best for a particular project.” 10% Instruct: “Instruct questions asked for instruction on solving an information need. These e-mails could include “How do I find information about the Roman Empire?” The emphasis in this category was a conspicuous request for instruction. Not only did a person need to find something, but they wished to know how to do it–perhaps in order to become more self-sufficient and knowledgeable about conducting research.” 6% Statements: “Statements were not questions at all, rather they were general compliments, suggestions, or complaints.” 1%

Service Characteristics, 2007 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Specific User Groups of the Ask an IPL Librarian Service ,[object Object],[object Object],[object Object],[object Object],[object Object]

Educational Organizations (1)

Sources Consulted ,[object Object],[object Object]

What Do We Know About IPL Users?

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