This presentation is the first of a three part series. Although the titled is borrowed for this localized presentation, the second part in the three-part series has greater reference and is credited to John Murphy's book "The How of Wow".
Mr. Murphy is an award winning and best selling author, speaker and management consultant. Please visit:www.venturemanagmentconsultants.com for a full list of his books on a variety of life and career changing subjects.
4. FIRST IMPRESSIONS
Psychology studies reveal that first
impressions are formed within 7 to 17 seconds
of meeting someone
55% of a person’s opinion is determined by
physical appearance
THE HOW OF WOW
6. FIRST IMPRESSIONS
It could make or break your meeting
Dress appropriately and conservatively
Be careful with accessories, perfumes, hair-
styles and footwear, anything that may be
distracting
THE HOW OF WOW
8. FIRST IMPRESSIONS
Statistics indicate that first impressions are
also determined by the words we use
7% of what we think of other’s is based on
what they say
THE HOW OF WOW
9. FIRST IMPRESSIONS
Before you meet someone for the first time,
think about the impression you want to project
Use appropriate language for the situation
THE HOW OF WOW
11. FIRST IMPRESSIONS
38% of a person’s first impression is
determined by the tone of their voice
Speak the way you want to be perceived
THE HOW OF WOW
13. FIRST IMPRESSIONS
93% of people’s judgments of others are
based on non-verbal communication
How you stand, sit and shake hands
communicates a lot more than what you say
THE HOW OF WOW
14. FIRST IMPRESSIONS
Good body posture, a nice smile, and eye
contact
Sitting too casually, or unconsciously striking a
pose
Pay attention and make adjustments
THE HOW OF WOW
16. FIRST IMPRESSIONS
People like it when you remember their name
and call them by name
Addressing people by their name increases the
likelihood that they will respond by 36%
THE HOW OF WOW
17. FIRST IMPRESSIONS
As soon as you learn someone’s name, say it
back to them and then repeat it throughout the
conversation
If you didn’t catch their name, be sure to ask
for it
THE HOW OF WOW
19. FIRST IMPRESSIONS
Always be on time.
Arrive at least 15 minutes early
One of the worst offences is not respecting
someone else’s time
THE HOW OF WOW
21. FIRST IMPRESSIONS
Talking too much (about yourself) bores your
listener
Show you are interested in establishing a
connection
Have a list of questions ready that you want to
ask
THE HOW OF WOW
23. FIRST IMPRESSIONS
Business studies indicate that listening is a top
skill needed to succeed in business
Unfortunately, most people only retain about
50% of what they hear
THE HOW OF WOW
24. FIRST IMPRESSIONS
Be an exceptional listener and ask follow-up
questions to show you were listening
React to comments with phrases such as;
“That makes sense.”
“Could you tell me more about that?”
THE HOW OF WOW
26. FIRST IMPRESSIONS
Unless you are an auditioning comedian, be
careful or just avoid humour and sarcasm
Humour is easily misinterpreted
THE HOW OF WOW
28. FIRST IMPRESSIONS
Find the silver lining, the lessons learned
Express only positive thoughts and comments
Never …dislike, disagree, discuss
disappointments, displeasures, distaste,
disgust
THE HOW OF WOW
30. LASTING IMPRESSIONS
Make yourself memorable
Highlight your best features and focus on your
attributes and capabilities
Highlight every triumph, challenge overcome
and achievement related to both personal and
professional experiences
THE HOW OF WOW
32. LAST IMPRESSIONS
Express gratitude for the meeting
Thank the person for the time they spent with
you
If it’s an interview, follow up with a hand written
thank you card
THE HOW OF WOW
33. THE HOW
OF WOW
First impressions.
Lasting impressions.
Stand out from the
crowd.
Janice MacLean | 2013
