An integrated approach to Distribution & Fulfillment services

1. INFOCROSSING
PUBLISHING FULFILLMENT SERVICES
THE IDEAL MAPLE-VAIL PARTNER
For over thirty years, Infocrossing has provided specific, customizable information-processing solutions to clients in
the publishing industry. By outsourcing their fulfillment processing, Infocrossing’s clients enjoy operational
efficiency, personal service from a dedicated staff, and cost control. They save money, time, and resources.
Infocrossing works with the Maple-Vail Distribution Centers—electronically sending packing slips or invoices to be
shipped, and receiving shipment confirmations, scanned returns, inventory transactions, and the like.
Outsourcing provides many benefits: reduced labor and operating costs, virtually no investment in hardware or
software, up-to-date industry technology, continually enhanced software, and—above all—the ability to stay
focused on the core business of publishing, not on computers and data processing.
FULFILLMENT SERVICES
Clients have Internet access to the system 24/7. Infocrossing provides full training and on-going support. The
system interfaces with clients' computer systems, and is full-featured, dynamic, reliable, and secure.
Order Processing / EDI
• Telephone Orders / Credit Cards • Automatic/Consolidated Backorder Releases
• Standing Orders • Consignments / Future Shipments
• Returns / Credits Processing • Carton Rounding
Inventory Management
• Prepacks / Sets / Kits • Low-Inventory Alerts
• Shipment Confirmations / Tracking • Physical Inventory
Customer Service
• Lists for Up-Selling • Easy Access to Historical Information
• Comments / Notes • Invoice / Credit / Statement Printing
• Extensive Searches / Inquiries • “True” Voids
Accounts Receivable / Credit and Collections
• Aging Analysis • Automatic Limits / Holds / Embargoes
• Purge Options • Pro Formas
• Dunning Letters • Automatic Notes Follow-Up
• Payment Trends • Detailed History
Reporting (Standard / Customized)
• Sales Analysis (Title / Customer) • Promotions / Direct Mail
• Back Orders • Detail / Summary Activity
• Sales Rep / Territory / State Analysis • Chronological Comparative
• Sales – High to Low • A/R Summary – A/R Selected
CALL CENTER
Infocrossing's Publishing Call Center can take on some or all of your back-office functions. Your 800-Number rings
here and we answer with your name. The Call Center handles:
• Order Taking / Order Entry • Invoice and Shipment Control (Carton Tracking)
• Returns / Credits / Shorts / Adjustments • Problem Solving / Complaint Resolution
• Back Order Update and Management • All A/R Functions / Credit and Collections
• Inventory Control • Enforcement of Publisher’s Policies
• Fielding Customer Questions and Requests • Exhibits / Trade Shows
Infocrossing also features a full Royalties System and an Accounts Payable System. Please contact Rob
Lucero at 201.840.4755 or Robert.Lucero@Infocrossing.com to discuss specifics and to arrange a demo.
2 Christie Heights Street, Leonia NJ 07605 www.infocrossing.com p 201.840.4700 f 201.840.7250

2. MAPLE-VAIL
WAREHOUSING & DISTRIBUTION SERVICES
THE IDEAL INFOCROSSING PARTNER
Maple-Vail provides complete warehousing and fulfillment
services at our three state-of-the-art Distribution Centers in
York, Lebanon and Mount Joy, Pennsylvania. Each of these
locations is supported by our proprietary systems that have
been specifically designed to enable us to efficiently provide
a wide range of services. These include receiving, racked
storage, bulk and drop shipping, pick-and-pack, individual
cartoning, lettershop capabilities, and returns processing.
The Maple-Vail Distribution Centers are strategically located
near main trucking routes and bulk mail centers. This
permits our customers to minimize transportation and
mailing costs. Our locations allow for the overnight delivery
of ground shipments to over half of the U.S. population.
These capabilities and resulting cost advantages make
Maple-Vail an ideal partner for Infocrossing.
The employees in our facilities pride themselves on the speed
and accuracy of our shipments. The vast majority are processed
and shipped in a day or less, with over 98% shipped in under 48
hours. This performance is supported by outstanding inventory
control that provides accurate and timely reporting to Maple-Vail
customers on the status of product in our facilities.
Supporting our operational performance is a barcode system
which enables us to track product from receipt through shipment
at an inventory accuracy rate exceeding 99.5%. This precise
process updates inventory records, maintains accurate shipping
costs, verifies the accuracy of pick-and-pack shipments,
confirms shipments, processes returns, and updates inventory
levels. T1 communication lines support the ability for the quick
and accurate transmission of information at all times.
Maple-Vail offers a complete array of services at our Distribution Centers to effectively complement those provided by
Infocrossing to our shared customers. The specialty services we provide include the following:
• Fully-automated individual cartoning
• Customized invoice creation
• Folding and inserting for bulk mailing
• Advanced shipment notification
• Shipment preparations, including kit, DVD
and video assembly
• Premium packaging, custom cartoning
• Library services and book labeling
• Complete returns processing, including jacket
storage and replacement
• Consolidated shipments to direct mail carriers
Maple-Vail provides complete book manufacturing services for hardcovers and papercovers
from 250 copies to 250,000 copies. Please contact Joe McLellan at 978.858.0900
or mclellan@maple-vail.com to discuss specifics or to arrange a facility tour.
12 Harding Street, Unit 206, Lakeville, MA 02347 www.maple-vail.com/distribution p 978.858.0900 f 978.858.0920