1. Made by :
 Kevin baldha(255)
 Moulik gajera(267)
 Bhagirath bavaliya(258)
 Ravikant galani(268)
 Varun navadiya(280)

2. Listening Skills

3. Introduction
Almost 45% of time we spend in
listening.An essential management
and leadership skill.A process of
receiving, interpreting and reacting to
a message.Difference between
listening & hearing

4.  Appreciative listening
Looking for ways to accept and appreciate the
other person through what they say. Seeking
opportunity to praise.
Alternatively listening to something for
pleasure, such as to music.

5. Empathetic listening
 When we listen empathetically, we go
beyond sympathy to seek a truer
understand
how others are feeling. This requires
excellent discrimination and close
attention tothe nuances of emotional
signals. When we are being truly
empathetic, we actually
feel what they are feeling

6. Discriminative listening
 Discriminative listening is the most basic type of
listening, whereby the difference
between difference sounds is identified. If you
cannot hear differences, then you
cannot make sense of the meaning that is
expressed by such differences. We learn
to discriminate between sounds within our own
language early, and later are
unable to discriminate between the phonemes of
other languages.

7. Biased listening
 Biased listening happens when the
person hears only what they want to
hear,
typically misinterpreting what the other
person says based on the stereotypes and
other biases that they have. Such biased
listening is often very evaluative in
nature.

8. Evaluative listening
 In evaluative listening, or critical listening, we
make judgments about what the
other person is saying. We seek to assess the
truth of what is being said. We also
judge what they say against values, assessing
them as good or bad, worthy orunworthy.

9. Initial listening
 Sometimes when we listen we hear the
first few words and then start to think
about what we want to say in return. We
then look for a point at which we can
interrupt. We are also not listening then
as we are spending more time rehearsing
what we are going to say about their
initial point.

10.  False listening
False listening occurs where a person is
pretending to listen but is not hearing
anything that is being said. They may nod,
smile and grunt in all the right places,
but do not actually take in anything that is
said.This is a skill that may be finely
honed by people who do a lot ofinconsequential
listening, such as politicians androyalty.

11.  Therapeutic listening
In therapeutic listening, the listener has a
purpose of not only empathizing with the
speaker but also to use this deep connection in
order to help the speakerunderstand, change or
develop in some way.This not only happens
when you go tosee a therapist but also in many
social situations, where friends and family seek
toboth diagnose problems from listening and
also to help the speaker curethemselves,

12.  Sympathetic listening
In sympathetic listening we care about the other
person and show this concern inthe way we pay
close attention and express our sorrow for their
ills and happinessat their joys.

13.  Selective listening
Selective listening involves listening for
particular things and ignoring others. We
thus hear what we want to hear and pay little
attention to 'extraneous' detail.Partial listening
Partial listening is what most of us do most of
the time. We listen to the otherperson with the
best of intent and then become distracted, either
by stray thoughtsor by something that the other
person has said.

14. Traits of a Good Listener
•Being non-evaluative
•Paraphrasing
•Reflecting implications
•Reflecting hidden feelings
•Inviting further contributions
•Responding non-verbally

15.  Show keenness
 Expressions
 Alertness
 Questions
 Not neglecting physical aspects
 Valid reason for criticism

16.  Good listening helps you to take better decisions and
make better policies in organization.
 On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in
coordination and understanding.

17. •DO’s
•Be mentally prepared to
listen
•Evaluate the speech not
the speaker
•Be unbiased to the
speaker by
depersonalizing your
feelings
•Fight distractions by
closing off sound sources
•Be open minded
•Ask questions to clarify
and not to overshadow
intelligence
•Paraphrase from time to
time
•Send appropriate non-verbal
signals time to time
•Don’ts
•Not to pay undue emphasis on
vocabulary as you can use the
context to understand the
meaning
•Not to pay too much attention to
the accessories and clothing of
the speaker
•Not to prepare your responses
while the speaker is speaking
•Avoid preconceptions and
prejudices
•Not to get distracted by outside
influences
•Not to interrupt too often
•Not to show boredom

18.  You do not listen with just your ears. You listen
with your eyes and with your sense of touch. You
listen with your mind, your heart, your
imagination. (Egan Gerard)
 A good conversationalist is popular, a good
listener even more so. Talk only if you have
something to say.

19. T h a n k y o u…