Travellers' expectations for their journeys are growing exponentially and travel agents remain at the sharp end of meeting the needs of those planning leisure or business trips. This webinar features: Pravin Muthukumar, Sabre Travel Network business development manager, Sabre Red Apps Pradeep Rao, Sabre Travel Network Senior Director Kevin May, Tnooz Editor, Moderator

1. Ahead of the Pack Tools for Next generation Travel Managers 28 September 2011

2. Kevin May,Editor / Moderator

3. Poll no. 1

4. Ahead of the Pack Tools for Next Generation Travel Managers 4 © 2011 Sabre Travel Network Confidential. Not for redistribution

5. Top of Mind WHAT TRAVEL AGENCIES and TRAVEL MANAGEMENT COMPANIES TELL US IS IMPORTANT Customer LoyaltyWin customers and keep them coming back— Great value. Great service.Business PerformanceGrow revenue and control costs— More revenue. More efficiency. © 2011 Sabre Travel Network Confidential. Not for redistribution

6. AND News Trends self-servicedemands socialand virtualgrowth suppliermerchandising sloweconomic recovery better informed,more demanding travelers costand revenuepressures virtual meetings & teleprescence interfacetransformation shoppingcomplexity complex travelmanagement mobiletraveler finding agentswith GDS format knowledge service modelchanges

7. The New Traveler LEISURE or CORPORATE? Experiences Shape Expectations © 2011 Sabre Travel Network Confidential. Not for redistribution

8. Leisure Traveler EXPERIENCES Information Sources Research Time Spent Decision Making Influences Technology Devices Travel Agents – who’s next Are you ready? © 2011 Sabre Travel Network Confidential. Not for redistribution

9. Travel Information MULTIPLE RESOURCES Over 12 distinct channels to gather information…just to select the destination! Online Travel Agencies | Destination Websites | Travel Review Sites | Travel Provider Websites | Family & Friends | Deals Websites | Destination Blogs | Travel Expert Blogs | Online Advertising | Magazines | Radio | Travel Agent Advice © 2011 Sabre Travel Network Confidential. Not for redistribution

10. Research MEASURING TIME SPENT Travelers spend considerable TIME researching each phase of travel… © 2011 Sabre Travel Network Confidential. Not for redistribution

11. Making Decisions INFLUENCERS People trust people who are like them. People trust advice from people in their network. Corporate travelers are also connecting. Are you? © 2011 Sabre Travel Network Confidential. Not for redistribution

12. Technology MULTIPLE DEVICES Various types of devices in play, each with their own attributes of location awareness and accessibility 50 more tablets brands are headed to marketin time for Christmas

13. Technology BOUNDLESS FEATURES Nearly every aspect of travel has an app. FLIGHT SCHEDULES MAPS PACKING TIPS DINING SATELLITE PHONE SEAT MAPS TRAVEL NARRATION ENTERTAINMENT BOOKINGS LANGUAGE TRANSLATION HOTEL SERVICES WI-FI SEARCH BOOKS CURRENCY CONVERSION WORD PROCESSING WEATHER PHOTO SHARING CUSTOMS Popular Travel Applications © 2011 Sabre Travel Network Confidential. Not for redistribution

14. Travel Counselor WHO’S NEXT? Only people born before a technologyis invented think of it as technology. Everyone else considers it part of the environment.Alan Kay—Apple Computer 82 % college graduates. Average 5-year career plan. 9 % of the workforce. 13 % of business travel. © 2011 Sabre Travel Network Confidential. Not for redistribution

15. Questions A recent study in the United Kingdom found 69 % of consumers use the Internet to book their holidays… …compared to 23 % by phone. Travel apps are fast-replacing 1:1 interactions (e.g., Concierge, Gate Agent) and published information (e.g., guidebooks, maps) The same study showed that only recommendations by friends (28 %) and family (24 %) ranked on a par with online reviews. What’s more, 40 % of Britons over the age of 25 had written a holiday review online. ANSWERS What are the impacts… …for travel suppliers? …for Corporate travelers? …for your business? We know. = You know. © 2011 Sabre Travel Network Confidential. Not for redistribution

16. Poll no. 2

17. Future BEING PREPARED Today’s trends are tomorrow’s reality You will need to be equipped to handle this reality © 2011 Sabre Travel Network Confidential. Not for redistribution

18. How Can Travel Counselors Stay Ahead and Meet These Traveler Expectations © 2011 Sabre Travel Network Confidential. Not for redistribution

19. 19 Online Shopping Experience Graphical tools similar to what travelers are using for research © 2011 Sabre Travel Network Confidential. Not for redistribution

20. 20 Air Extras Information on ancillary fees aggregated to provide the total price upfront © 2011 Sabre Travel Network Confidential. Not for redistribution

21. 21 Information Aggregated Relevant information from the web directly in the workflow…More Efficiency, Better Service © 2011 Sabre Travel Network Confidential. Not for redistribution

22. 22 Information Aggregated Relevant content from the web directly in the workflow…More Efficiency, Better Service © 2011 Sabre Travel Network Confidential. Not for redistribution

23. 23 Flexible Shopping Multiple Fares for flexible dates, in a single calendar display © 2011 Sabre Travel Network Confidential. Not for redistribution

24. 24 Email Travel Options Email travel options directly from workflow. Tools designed for travel counselor to provide better service, efficiently © 2011 Sabre Travel Network Confidential. Not for redistribution

25. 25 Air Merchandising Merchandising and Personalization in the workflow © 2011 Sabre Travel Network Confidential. Not for redistribution

26. 26 Air Merchandising Payment for Economy Plus seats, directly in workflow © 2011 Sabre Travel Network Confidential. Not for redistribution

27. 27 Workflow Management Easily manage multiple travelers and itineraries in a single view © 2011 Sabre Travel Network Confidential. Not for redistribution

28. SociallyConnected Professional community for travel agents Connected with social networks Research user reviews and promote deals to your travelers © 2011 Sabre Travel Network Confidential. Not for redistribution

29. Agent – Traveler Interaction Sabre Red Workspace With traveler collaboration © 2011 Sabre Travel Network Confidential. Not for redistribution

30. 30 The Right Apps © 2011 Sabre Travel Network Confidential. Not for redistribution

31. Consumers Have Easy Access to a Variety of Apps © 2011 Sabre Travel Network Confidential. Not for redistribution

32. 32 What if…

33. Connecting App Buyers and Sellers around the World © 2011 Sabre Travel Network Confidential. Not for redistribution

34. Plug and Play Apps EASY TO USE Global search, browse, filter App categorization and tagging App marketing content User ratings and reviews App suggest Developer Centre Red App purchase/shop reporting Collaboration tools All logos are the properties of their respective owners © 2011 Sabre Travel Network Confidential. Not for redistribution

35. Customer Preference Viewer Allows agents to quickly view customer and corporate preferences, expected service levels. App activated by telephony system that detects incoming caller © 2011 Sabre Travel Network Confidential. Not for redistribution

36. Restaurant Reservations Allows agents to provide additional services to their travel customers. Restaurant options triggered by destination or hotel location in booking © 2011 Sabre Travel Network Confidential. Not for redistribution

37. Travel Reviews Assist agents in selecting the right hotels for their travel customers. Hotel review list triggered by shopping and booking actions © 2011 Sabre Travel Network Confidential. Not for redistribution

38. Telepresence Increasing New collaboration tools Cost containment Globalization Sustainability © 2011 Sabre Travel Network Confidential. Not for redistribution

39. Poll no. 3

40. Virtual Meetings Reservations Allows agents to provide services around this new emerging technology Customers can rely on their travel counselors to service virtual meetings options wherever they are © 2011 Sabre Travel Network Confidential. Not for redistribution

41. Travel Counselor Expectations Connected Informed Influential Got an app for that Are you ready? © 2011 Sabre Travel Network Confidential. Not for redistribution

42. Q & A

43. Thank You!Archive copy of today’s webinar will appear on www.tnooz.com within a few days.Send questions and comments to Kevin May, kevin@tnooz.com