The document discusses the misalignment between traditional corporate training programs and today's workforce. It introduces two characters, Hir O'Winn who is successful without taking training classes, and Ann Tagonist who creates training programs but finds them ineffective. The document lists seven problems with traditional training, including that it treats learning as content pouring instead of network optimization. It suggests training needs to move to immersive collaboration, self-serve models, and informal learning through networks and communities.
35. “ Schooling has confused us into thinking learning was equivalent to pouring content into people’s heads. It’s more practical to think of learning as optimizing our networks.” Jay Cross, Author Informal Learning
The packaging problem has two core issues: The format of a “course” is not aligned with the needs of today’s time-starved workforce and courses tend to be organized around topics as opposed to tasks.
Studies suggest that lack of skill or knowledge typically accounts for only 10% of enterprise performance issues.