Cs Training 2009 02 02a

Excelling at Customer Service Team Freudian; MG 351

What is excellent customer service? ,[object Object],[object Object],[object Object]

Why is customer service important? ,[object Object],[object Object]

Know the customer ,[object Object],[object Object],[object Object],[object Object]

A customer service example ,[object Object]

A customer service example ,[object Object],[object Object]

Complaints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Positive attributes ,[object Object],[object Object],[object Object],[object Object],[object Object]

Checks and balances ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Know the competition ,[object Object],[object Object],[object Object]

Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]

Communication ,[object Object],[object Object],[object Object]

Be competent ,[object Object],[object Object]

Reading the customer ,[object Object],[object Object],[object Object],[object Object],[object Object]

Good gestures ,[object Object],[object Object],[object Object],[object Object],[object Object]

Bad gestures ,[object Object],[object Object],[object Object],[object Object],[object Object]

Reality check ,[object Object],[object Object],[object Object]

Work cited page ,[object Object],[object Object],[object Object]

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