CareMentors is a proposed online peer mentoring service and social community for people with type 2 diabetes. The design explores how a structured mentoring program and Health Mentoring Community could provide support. Key elements include an online platform for mentors and patients to connect through discussion boards, personalized mentor matching, and a mentor training program. User testing of initial wireframes will help refine the concept further. The goal is to establish a scalable model that can be adapted for other health conditions while meeting individual community needs.

1. Design for Chronic Illness
exploring service systems & new technologies
for patients with type 2 diabetes
Lauren Chapman, M.Des. Candidate, CPID
Suguru Ishizaki, Advisor, Department of English
Jennifer Mankoff, Co-Advisor, HCII
Funded by GuSH

2. Support Groups
Market Research
Literature Review, Market Survey
Stakeholder Map, Diabetes Statistics
Diabetic Patient
Family &
Doctors & Friends
Health Care

3. Contextual Research
Interviews, Questionnaire,
Ethnographic Survey of Online Communities

4. Contextual Research
Interviews, Questionnaire,
Ethnographic Survey of Online Communities

5. Synthesis Models
Current Experience Journey after diagnosis,
Decision-tree, Personas

6. Synthesis Models
Current Experience Journey after diagnosis,
Decision-tree, Personas

7. Ideation & Concept
Validation
Scenario Sketches, Speed Dating

8. Participatory Design
Collaging Community Features,
Timeline Activity

9. Concept
Sketching & Modeling
We’re here for people affected by type 2 diabetes
CareMentors is a peer-based mentoring service rooted in an online social community
for people with type 2 diabetes.
In essence, I am designing a model for a large-scale Health Mentoring Community service.
My case study is focused on type 2 diabetes. The service provides a template and structure
for establishing a mentoring community for any focus-group, while being flexible enough to
adjust to individual community needs. Included in the service is the structure/interface &
promotonal materials (touch points), as well as a system for Mentor training.

10. Refined Concept
Experience Journey, Service Blueprint,
Site Architecture
Finds mentor through
discussion boards Feels supported,
understood & learns
Engages with mentor good management
Explores online & general community
Demonstating good
Becomes mentor
Diagnosed at Doctors management & desire
Given brochure Finds mentor through to mentor, enters
Fill out info. card with nurse search criteria Joins community & training program
Not active
representative becomes
mentor or nds mentor
In 1 week, call by mentor Decline & ignore
representative to reach out
& say “we are here”

11. Refined Concept
Experience Journey, Service Blueprint,
Site Architecture
Training
PHYSICAL Brochure Website Website Website Website
Materials Mentor
Information Phone Calls Phone Calls Phone Calls Phone Calls
EVIDENCE Card E-mails E-mails E-mails
Background Certi cate
E-mails
Check
Visit Website Engage with Good
PATIENT Take Brochure
Talk to Live well management &
Complete
Mentor Others
community & Mentor Training
ACTIONS Submit Info.
mentor rep mentor wants to mentor
Line of Interaction
ONSTAGE
Doctor Mentor Mentor & Mentor & Mentor Training Other Mentors Other Mentors
CONTACT Nurse Representative Community Community Team & Sta & Sta
PERSON
Line of Visibility
BACKSTAGE Mentor Support
CONTACT Mentor Match Diabetic
Educators
PERSON
Line of Internal Interaction
SUPPORT Website Other Mentors Mentor Training
PROCESSES Support Sta & Educators Program

12. Refined Concept
Experience Journey, Service Blueprint,
Site Architecture
Site Map
ABOUT US GET INVOLVED MEMBER ACCESS
Mission Patients
My Care Network Mentor Search Encouragement Discussion Topics Diabetes Information Recipe Share Local Events
Who We Are Mentors Center & Goal Setting
Categories News Add Add
Profile View All
History Mentor Training Daily Laugh
Search Search
Mentor Search Medical Information
Program Cheer on!
Provider Participants Family Family
Healthcare Providers Mentors Mobile
Friends Reminders
Application Request
Insurance Agencys Set Goals Time Frame
Pricing
Invite
Indepedent Providers Participants
Mentor Reach Out
Compete
Discussion Topics
Diabetes Information

13. Wireframes

14. User Testing
Role Playing Scenarios, Survey