Thesis Process

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CareMentors is a proposed online peer mentoring service and social community for people with type 2 diabetes. The design explores how a structured mentoring program and Health Mentoring Community could provide support. Key elements include an online platform for mentors and patients to connect through discussion boards, personalized mentor matching, and a mentor training program. User testing of initial wireframes will help refine the concept further. The goal is to establish a scalable model that can be adapted for other health conditions while meeting individual community needs.

Diseño Salud y medicina Noticias y política

Design for Chronic Illness
exploring service systems & new technologies
for patients with type 2 diabetes
Lauren Chapman, M.Des. Candidate, CPID
Suguru Ishizaki, Advisor, Department of English
Jennifer Mankoff, Co-Advisor, HCII
Funded by GuSH

Support Groups

Market Research
Literature Review, Market Survey
Stakeholder Map, Diabetes Statistics

Diabetic Patient

Family &
Doctors & Friends
Health Care

Contextual Research
Interviews, Questionnaire,
Ethnographic Survey of Online Communities

Synthesis Models
Current Experience Journey after diagnosis,
Decision-tree, Personas

Ideation & Concept
Validation
Scenario Sketches, Speed Dating

Participatory Design
Collaging Community Features,
Timeline Activity

Concept
Sketching & Modeling

We’re here for people affected by type 2 diabetes

CareMentors is a peer-based mentoring service rooted in an online social community
for people with type 2 diabetes.

In essence, I am designing a model for a large-scale Health Mentoring Community service.
My case study is focused on type 2 diabetes. The service provides a template and structure
for establishing a mentoring community for any focus-group, while being flexible enough to
adjust to individual community needs. Included in the service is the structure/interface &
promotonal materials (touch points), as well as a system for Mentor training.

Refined Concept
Experience Journey, Service Blueprint,
Site Architecture

Finds mentor through
discussion boards Feels supported,
understood & learns
Engages with mentor good management
Explores online & general community

Demonstating good
Becomes mentor
Diagnosed at Doctors management & desire
Given brochure Finds mentor through to mentor, enters
Fill out info. card with nurse search criteria Joins community & training program
Not active
representative becomes
mentor or nds mentor

In 1 week, call by mentor Decline & ignore
representative to reach out
& say “we are here”

Refined Concept
Experience Journey, Service Blueprint,
Site Architecture

Training
PHYSICAL Brochure Website Website Website Website
Materials Mentor
Information Phone Calls Phone Calls Phone Calls Phone Calls
EVIDENCE Card E-mails E-mails E-mails
Background Certi cate
E-mails
Check

Visit Website Engage with Good
PATIENT Take Brochure
Talk to Live well management &
Complete
Mentor Others
community & Mentor Training
ACTIONS Submit Info.
mentor rep mentor wants to mentor

Line of Interaction

ONSTAGE
Doctor Mentor Mentor & Mentor & Mentor Training Other Mentors Other Mentors
CONTACT Nurse Representative Community Community Team & Sta & Sta
PERSON

Line of Visibility

BACKSTAGE Mentor Support
CONTACT Mentor Match Diabetic
Educators
PERSON

Line of Internal Interaction

SUPPORT Website Other Mentors Mentor Training
PROCESSES Support Sta & Educators Program

User Testing
Role Playing Scenarios, Survey

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Thesis Process

1. Design for Chronic Illness exploring service systems & new technologies for patients with type 2 diabetes Lauren Chapman, M.Des. Candidate, CPID Suguru Ishizaki, Advisor, Department of English Jennifer Mankoff, Co-Advisor, HCII Funded by GuSH

2. Support Groups Market Research Literature Review, Market Survey Stakeholder Map, Diabetes Statistics Diabetic Patient Family & Doctors & Friends Health Care

3. Contextual Research Interviews, Questionnaire, Ethnographic Survey of Online Communities

4. Contextual Research Interviews, Questionnaire, Ethnographic Survey of Online Communities

5. Synthesis Models Current Experience Journey after diagnosis, Decision-tree, Personas

6. Synthesis Models Current Experience Journey after diagnosis, Decision-tree, Personas

7. Ideation & Concept Validation Scenario Sketches, Speed Dating

8. Participatory Design Collaging Community Features, Timeline Activity

9. Concept Sketching & Modeling We’re here for people affected by type 2 diabetes CareMentors is a peer-based mentoring service rooted in an online social community for people with type 2 diabetes. In essence, I am designing a model for a large-scale Health Mentoring Community service. My case study is focused on type 2 diabetes. The service provides a template and structure for establishing a mentoring community for any focus-group, while being flexible enough to adjust to individual community needs. Included in the service is the structure/interface & promotonal materials (touch points), as well as a system for Mentor training.

10. Refined Concept Experience Journey, Service Blueprint, Site Architecture Finds mentor through discussion boards Feels supported, understood & learns Engages with mentor good management Explores online & general community Demonstating good Becomes mentor Diagnosed at Doctors management & desire Given brochure Finds mentor through to mentor, enters Fill out info. card with nurse search criteria Joins community & training program Not active representative becomes mentor or nds mentor In 1 week, call by mentor Decline & ignore representative to reach out & say “we are here”

11. Refined Concept Experience Journey, Service Blueprint, Site Architecture Training PHYSICAL Brochure Website Website Website Website Materials Mentor Information Phone Calls Phone Calls Phone Calls Phone Calls EVIDENCE Card E-mails E-mails E-mails Background Certi cate E-mails Check Visit Website Engage with Good PATIENT Take Brochure Talk to Live well management & Complete Mentor Others community & Mentor Training ACTIONS Submit Info. mentor rep mentor wants to mentor Line of Interaction ONSTAGE Doctor Mentor Mentor & Mentor & Mentor Training Other Mentors Other Mentors CONTACT Nurse Representative Community Community Team & Sta & Sta PERSON Line of Visibility BACKSTAGE Mentor Support CONTACT Mentor Match Diabetic Educators PERSON Line of Internal Interaction SUPPORT Website Other Mentors Mentor Training PROCESSES Support Sta & Educators Program

12. Refined Concept Experience Journey, Service Blueprint, Site Architecture Site Map ABOUT US GET INVOLVED MEMBER ACCESS Mission Patients My Care Network Mentor Search Encouragement Discussion Topics Diabetes Information Recipe Share Local Events Who We Are Mentors Center & Goal Setting Categories News Add Add Profile View All History Mentor Training Daily Laugh Search Search Mentor Search Medical Information Program Cheer on! Provider Participants Family Family Healthcare Providers Mentors Mobile Friends Reminders Application Request Insurance Agencys Set Goals Time Frame Pricing Invite Indepedent Providers Participants Mentor Reach Out Compete Discussion Topics Diabetes Information

13. Wireframes

14. User Testing Role Playing Scenarios, Survey

Thesis Process

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