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When you attend a presentation, what do you do? Sit quietly and listen? Scribble notes? Live tweet? Get distracted by your smartphone? Take photos with a camera that has a surprisingly loud shutter effect? There's yet another option: sketchnote. Sketchnoting is like notetaking, but with more flair and more focus. Hand lettering and illustrations provide the flair; focus provides you the time to include the flair. Besides keeping you engaged during talks, visual notetaking makes it easier to retain what you've heard and share it later. This presentation covers the process I use to create live sketchnotes and two big reasons for UXers to start sketchnoting. Presented at the 2012 IASummit in New Orleans, on Saturday March 24 at 1:50pm. You can check out my sketchnotes on Flickr: http://j.mp/H5HxJy For a higher resolution version of this deck, see it on Speaker Deck: http://speakerdeck.com/u/veronicaerb/p/why-and-how-to-start-sketchnoting Updated 2 April 2012: Now with "reproduced" drawings from the live presentation.

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I gave this talk at the IA Summit in New Orleans on March 25, 2012. Here's the talk description: It’s part of our job to talk to people to figure out complex situations. To build things people love, we have to understand not only users, but also the wider context we’re working in: people, systems, structures, business models, and more. The need to think the user experience through on several channels challenges us to envision a system that is cohesive and delivers delightful experiences. Business analysis, computer science and psychology offer different frameworks and tools to help to make sense of a messy situation, to articulate and visualize the problem. In this talk, I will present a selection of techniques that are relevant to UX, such as Soft Systems Methodology or the Business Model Canvas. You will walk away with: - Knowledge about systems thinking theory - An understanding of how systems thinking methods can be used as part of a UX process, incl. tools and techniques

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