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雲朗觀光Service desk系統sop
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雲朗觀光 ServiceDesk 系統
SOP 1. 開啟 IE ,輸入 http://servicedesk.lhoteldechine.com 2. 登入後可以在[主頁]上看到個人的需求處理現況列表,如下圖紅色框框所示!
2.
3. 建立一張新的需求單,請先點[請求]頁籤,再按下”新建請求”按鈕。 4. 依下圖中的順序填入需求單資訊
3.
5.完成後,系統會產生一張需求單如下: 6.同時間,需求人的信箱會收到一封由 IT-HELP 寄出的通知信,表示需求單已建立。
4.
7.管理者在管理介面會看到需求單,並可指派工程師進行處理。 8.所有管理者指派的工程師也會收一封有新需求的通知信。
5.
9.當工程師處理完需求,會將需求單狀態變更為”已解決”,需求人信箱會再收到一封通知信!