2. What I do
Train the Brains
• Implement Jira and Confluence & Get adoption
• Onboards teams into specific Agile practices
• Jira & Confluence training and best practices
Protect intellectual assets - Own what you build
• Set up process with third party contractors to retain know-how
• Retrieve knowledge after the fact/Reverse Engineer
• Implement internal doc policies
Technical Writer
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3. Knowledge Ticket
What problem is it trying to solve?
Why you'd want to use it.
How to implement it in other parts of the business
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4. The Problem & Risk
If you don't know it, you don't own it.
• 3rd parties build high value products. We pay for it, they know
how it works.
• You don't speak Ukranian -you're tied to 3rd party.
• Agile manifesto is misinterpreted --- badly
Knowledge is Cordoned off
• 5 hats problem
• Top producers producing nothing.
Scaling is hampered/Errors reproduced
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5. The Agile Lie – “Self-documenting”
Systems today are bigger than ever before
“Complexity increases exponentially with size” - Juval
Lowey
Systems need to be interconnected
Who really knows how your system works.
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6. The Problem
If you don't know it, you don't own it. Big Risk.
• 3rd parties build high value products. We pay for it, they know
how it works.
• You don't speak Ukranian -you're tied to them.
• Agile manifesto is misinterpreted --- badly
Knowledge is Cordoned off
• 5 hats problem
• Top producers producing nothing.
Scaling is hampered/Errors reproduced
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7. The Opporunity
Essential knowledge always available
• Only the information needed is maintained
• Easily accessible through Jira and Confluence
• Does not explain code – explains know-how
Help implement best practices
Scale quickly by adding new employees.
• Knowledge base full of 'this is how it works'
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8. The Knowledge Ticket
Jira task tied to each user story in planning
• Usually complex stories
• Dev and Product owner decide if KT needed
3 Parts: Rules/Calculations/Context
Dev explains in The Demo how his piece works using the
KT
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9. Jira & Confluence
Create the ticket in Jira
Put the KT in Jira
Put KT links in Confluence stories
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