1) The document discusses insights from running a company and doing market research, noting a disconnect in how different generations communicate and rapidly changing dynamics around online connections. 2) The market research found that the human capital management industry is large but flawed, with disengaged employees being a major problem, and digital natives beginning to take management roles. 3) Feedback is currently given in real time but often lost, while performance reviews are usually retrospective; the vision is to improve on the status quo of feedback.