Customer needs virtual auto attendant. Save time, hassle and money by going with AccessDirect’s Virtual Auto-Attendant. Phone auto attendant. Virtual PBX.
How to Troubleshoot Apps for the Modern Connected Worker
Virtual auto attendant
1. Virtual Auto Attendant
Why go with the hassle of equipment when you can
go virtual?
Challenge: A customer called in and was very upset because he had
an old phone system that had crashed. He had priced out a new
phone system but he found it would cost over $10,000 to replace.
The phones he had worked fine, but the PBX didn’t work at all so his
company no longer had an Auto-Attendant or voice mail for
customers calling in. He was looking into VoIP phones and VoIP
phone service. I could tell he was very concerned about the cost of
equipment and I knew he really didn’t understand what VoIP
telephone service was. He needed a solution that would enable callers
to immediately get an Auto-Attendant when they called, and could
give the callers options to transfer to extensions that had been set up
for years. If someone couldn’t answer the call, he needed each
extension to have their own individual voice mailboxes.
Solution: I suggested
that the customer go
with a Virtual Auto-
Attendant from
AccessDirect. I explained
the benefits of using our
program. He was thrilled
that with AccessDirect
service, I could literally
have a full service Auto-
Attendant up and running for him the very same day he talked to me.
He thought he would have to wait months! He was so relieved that
unlike a VoIP system, he could use the phones and phone lines he
already had, and he didn’t have to buy any new equipment. He was
also very glad to know he wouldn’t have to worry about poor quality
which people experience with VoIP because of the internet. I simply
asked him to fill out a form with his current Auto-Attendant greeting
and an extension list, and AccessDirect had this customer up and
running with a Virtual PBX the same day he called.
Results: The customer is extremely happy that he has saved so
much time, hassle and money by going with AccessDirect’s Virtual
Auto-Attendant. He loves that we simply replicated his old voice
2. mailboxes, and he loves that his employees now can check their voice
mail in their email in-box instead of having to go through all of their
voice messages and delete them like they did on their old equipment.
The customer is extremely happy that there is no down time and no
call quality issues, and no more repairs to his phone system.
Contact US
Call or Email Us - 877-599-6500
We want to talk with you! Our sales representatives are
available from 8 a.m. to 5 p.m. CST to assist you in answering
any questions you may have regarding our PBX phone
services.
Sales - Ext 12 - sales@messagingservice.com
Customer Service - Ext 11 - service@messagingservice.com
Billing - Ext 16 - billing@messagingservice.com
Website: http://www.messagingservice.com