1. Section B. Unit 3 Chapter 5
Introduction to
Management
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2. Management
• Involves Planning Organising and
Controlling an organisation to
achieve results by Leading,
Leading
Motivating and Communicating
with people.
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3. Management
The art of getting things done through
people, and with people.
The skill of directing human activities and
physical resources to achieve
predetermined goals.
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4. Management - Mission Statement
• Involves laying • Communicating
down the this to all team
direction to be members
taken in the long
term.
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5. Characteristics of Managers
Entrepreneurs Managers
1Generate ideas 1 Implement ideas
2Risk their 2 Don’t risk their
money money
3Make decisions 3 Make decisions
alone collaboratively
4Unwilling to 4 Delegate
delegate
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6. Characteristics of Managers
Organisers.
Decisive
Hard Working
Human Relations
Initiative
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7. Management Skills
3 Skills to be looked at;
• Leadership
• Motivation
• Communication
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9. Management Skills 1:
Leadership
A method of directing
and helping groups of
people to achieve
objectives.
A quality that allows
managers to affect &
influence how others
behave.
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10. Leadership - Leadership Types
Autocratic or Authoritarian
– No consultation
Democratic
– Encourages contribution
Laissez faire
– Non interventionist
Note: No ONE good type. Need a bit of
each at times.
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11. Leadership - Delegation
The process of ASSIGNING DUTIES to
subordinates and allowing them the
AUTHORITY to carry out those duties.
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12. Leadership - Delegation
Two Key Points
• 1 Responsibility • 2 Authority
– Involves giving – Involves giving
the obligation to the right to use
ensure the duties power to other
performed people
satisfactorily
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14. Management Skills 2:
Motivation
The factors that
cause people to act
in a certain way.
The process of
controlling certain
patterns of
behaviour because
of the needs and
aspirations of people
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15. Motivation
4 things required
• 1 An unsatisfied Need
• 2 A Goal which will satisfy the need
• 3 Determine the Action required
• 4 Feedback to confirm progress
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16. Motivation - Theories of . .
1 McGregor’s
Theory X & Theory Y
2 Maslow’s
Hierarchy of Needs
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17. Motivation - McGregor
Theory X Theory Y
People dislike work Work can be
People must be forced satisfying
to work People can motivate
People want safety themselves
People are self People like
cantered responsibility
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18. Motivation - Maslow
• All human beings have a set of
needs which they want to satisfy.
• Very basic needs:- food etc
• Higher level needs:- ego
• 5 levels of need, each becomes
important as lower one satisfied
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19. Motivation - Maslow
S e lf A c tu a lis a tio n
E go
S o c ia l B e lo n g in g
S a fety
P h y sic a l
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20. Because the Monkey wants to
Monkey shows off to its mates
Monkeys has a cuppa together
Monkey Safe in a Tree
Hungry Monkey EatsM.Banana
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22. Motivation - Maslow
S e lf A c tu a lisa tio n = S e lf fu lfillm e n t, p e r so n a l g r o w th
E g o = R e sp e c t, r e c o g n itio n
S o c ia l B e lo n g in g = S o c ia l c lu b s, fr ie n d s , c o m p a n io n sh ip
S a fe ty = In su r a n c e , o r d e r , u n io n , c o n tr a c t
P h y sic a l = F o o d , w a te r , sle e p
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Notas del editor
p44
p45
p48
In Chapter 7. Page 85
Douglas McGregor American social psychologist & management consultant Theory X 1 Dislike work. Avoid it if possible 2 Forced to work - threatened with some kind of punishment 3 Desire for safety & security. Avoid responsibility, no ambition, happy to take orders 4 Self centred, don’t like & will resist change. Individual doesn’t care about organisations goals Theory X suits autocratic manager Theory Y 1 Mental & physical effort of work is as natural as play or rest. Don’t inherently dislike work, can be very satisfying 2 If people can share in objectives can motivate themselves 3 Satisfaction of higher level needs, esteem & self actualisation is greatest motivator 4 Everyone has a contribution to make, under used by firms