Tips on customer relation. How to treat your customers and the ways to convert their needs into want. Power Point Presentation By Moncy Varghese (HRD Trainer, TOP Academy, Kochi)

1. “CUSTOMER RELATION”

2. Who is CUSTOMER?
Those who need your product,
service or both

3. Why do they purchase?
• Need
• Want
• Desire
• Have Money

4. Why do they come to you?
• Location
• Time
• Advertisements
• Product Availability
• Price
• Company Image

5. Do they WANT to come
again and again to you?
Are you satisfying their
NEED or WANT?

6. SELLING/MARKETING?
• Need Satisfaction
• Want Satisfaction

7. CUSTOMER RELATION
• Convert your
customers NEED
into WANT
• Market yourself
• Build TRUST

8. How to market yourself?
• Non Verbal
• Vocal
• Verbal

9. Your Action Speaks
Louder than Words

10. Non Verbal
• Posture
• Gesture
• Smile
• Eye Contact
• Dress Code

11. Posture

12. Longest word S……….mile
Sell
More
Incurring
Less
Expenditure

13. Eye Contact

14. Dress Code

15. Verbal
• Be a patient listener
• Keep It Short & Simple
• Use corporate language
• Watch your words
• Understand the need
• Use tone variations

16. End of Session-1 of Customer
Relation
Thank You dear friends
Moncy Varghese, TOP Academy,
Kochi, Kerala (+91 9446066314)
moncyvarghesek@gmail.com