1. Introduction to Information Technology Turban, Rainer and Potter John Wiley & Sons, Inc. Copyright 2005

2. Data and Knowledge Management Chapter 3 1 “ Copyright 2005 John Wiley & Sons Inc.”

7. Data Life Cycle 6

12. Building a Data Warehouse 11

16. How Business Intelligence works? 15

18. Categories of business intelligence 17

20. Stage in the evolution of knowledge discovery 19 Proactive , integrative ; multiple business partners Neural computing advanced al models, complex optimization, web services What is the best plan to follow? how did we perform compared to metrics? Advanced intelligent systems; complete integration(2000-2004) Prospective , proactive information delivery Advanced algorithms, multiprocessor computers, massive databases What’s likely to happen to the tBoston unit’s sales next month ? Why? Intelligent data mining (late 1990s) Retrospective , proactive data delivery at multiple level OLAP, multidimensional databases, data warehouses What were the sales in region A by product , by salesperson? Data warehousing and decision support (early 1990s) Retrospective , dynamic data delivery at record level Relational databases (RDBMS), structured query language (SQL) What were unit sales in new England last March ? Data access (1980s) Retrospective , static data delivery Computers ,tapes , disks What was my total revenue in the last 5 years? Data collection(1980s) Business question enabling technologies characteristic Evolutionary stage

29. 3.6 Web-based Data Management System 28

37. Seven Knowledge Management Tools 36 Web Sphere; knowledge X Integrate communications, collaboration, and storage technologies in one complete, out-of- the- box solution Knowledge management suites Google: Verity ; Inktomi Locate and retrieve documents from vast collections in corporate repositories . Search engines Knowledge Mail ; Active Knowledge Capture organizational knowledge unobtrusively; may be embedded in a knowledge management system. Knowledge –harvesting tools Doc Share; Lotus Notes Allows users to access needed documents over a corporate intranet; allows electronic collaboration on document creation and revision. Electronic document management Plum tree; Hyper wave Presents a single access point into a knowledge management system ‘ organizes the sources of unstructured information in an organization . Enterprise knowledge portal Hummingbird knowledge server; Autonomy’s intelligent data operating layer (IDOL) Contain the main knowledge management software, including the knowledge repository; provides access to other knowledge information , and data. Knowledge server Group systems; Lotus Notes / Domino Groupware products; used to enhance tacit knowledge transfer within an organization Collaboration computing Vendor/Product Examples Description Tool

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