7. I. APPOINTMENT SETTING Calls up at the Centralized No Appointment Information Appointment Schedule Timely & Customized Reports FRANCHISE/OUTLET CORPORATE/ FRANCHISOR

8. II. APPOINTMENT SCHEDULING Confirmation call a day before, an SMS same morning Appointment/changes (if any) communication Changes (if any) FRANCHISE

9. III. POST APPOINTMENT FEEDBACK Structured Feedback Call Service Experience & Feedback Feedback Reports Feedback Reports FRANCHISE CORPORATE/ FRANCHISOR