Natalie Hanson, PhD. April 2011 presentation to the Philadelphia chapter of ACM-CHI (Association for Computing Machinery, special interest group on Computer Human Interaction).
1. NATALIE HANSON, PhD
Senior Director, Strategic Programs & UX Consulting, SAP Operations
Industry Fellow, Philadelphia University College of Design, Engineering, & Commerce
20 April 2011
27. RESULTS
What did we find out?
Task 7
Task 6 Task 8
Based on
3% 9% ethnographic
Task 1
Task 5
6% observation
11%
of five
21%
salespeople
on two of their
23%
days in the
office
28%
4%
Task 4
Task 2
Task 3
You can learn more about this study at http://www.nataliehanson.com/present-EPIC-2008.html
This research report was written in collaboration with the team at Learning Worlds in NYC