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Using tools to
engage the public

              Ken Snyder
             Executive Director
Innovative decision-
making tools and
methods to support
the creation,
revitalization and
maintenance of
vibrant sustainable
communities.
The PlaceMatters Decision Lab
PlaceMatters Sustainable Solutions
Group and PlaceMatters Institute
Real World Decision Making
Dynamics
Real World Decision Making
 Dynamics




unaware   busy   blocked   excluded   apathetic   doubtful   opposed

                                                  disengaged
Improved Civic & Stakeholder
  Engagement

                       Solutions
             closed      information sharing & transparency
          unaware
CHALLENGES




         busy            multiple channels of communication & outreach
            blocked      asset mapping & identification of shared values
         exclud
                ed
                         understanding tradeoffs & visualizing alternatives
           apathetic
                ful      brainstorming solutions & prioritizing actions
          doubt
             oppos       celebrating success & repeating what works
                  ed
Improved Civic & Stakeholder
  Engagement

                       Solutions
             closed      information sharing & transparency
          unaware
CHALLENGES




         busy            multiple channels of communication & outreach
            blocked      asset mapping & identification of shared values
         exclud
                ed
                         understanding tradeoffs & visualizing alternatives
           apathetic
                ful      brainstorming solutions & prioritizing actions
          doubt
             oppos       celebrating success & repeating what works
                  ed




 Cost-effective, politically viable and durable solutions grounded in
 the principles of democracy and sustainable development
Civic and Stakeholder Engagement




                     Engaged               Technical
 Individuals                               Advisory         Stakeholder Unengaged                    Agencies
                      Public                Groups            Groups      Public
Activities          Activities           Activities         Activities         Activities           Activities
•Surveys            •Visioning           •Brainstorming &   •Brainstorming &   •Art/Music events    •Visioning
•Interviews         •Interactive         prioritization     prioritization     •School programs     •Research & Anal.
•Community          mapping              •Mapping           •Mapping           •“Go to them”        •Collaboration
Journal             •Walkshops           exercises          exercises          events/surveys       •Outreach
•Webinars           •Webinars            •Research &        •Collaborative                          Tools
                                         analysis           decision making    Tools                •Decision Making
Tools               Tools                                                      •Mobile              Framework: data,
•Website            •Website             Tools              Tools              Workshops            modeling, and
•Networking tools   •Networking tools    •GIS               •GIS               •Translation tools   visualization
•Attention hooks    •Scenario analysis   •Touch tables      •Touch tables      •Networking tools    •Public/
(e.g. QR codes)     •Keypad polling      •Brainstorm        •Brainstorm        •Art projects        stakeholder
                    •Touch tables        Anywhere           Anywhere           •Trusted             engagement
                                                                               Advocate
Components of an Effective Town

     COORDINATOR                        TECH SUPPORT


                   LEAD FACILITATOR

                                      TABLE
                                      CAPTAIN


                                                       FREE
                                         NETWORKED     LUNCH
                                         COMPUTERS



                                                 KEYPADS
Chip game (place types)
Special Places
Foam Blocks
Reality Check (digital/hands-on)
BUILT: Integrating Community Priorities
Digital charrettes and Crowd storming




                    Portland, Oregon    Chicago, Illinois

                  Baltimore, Maryland   Treasure Coast, Florida
Dual language events
“Going to Them” Strategies
Gathering community input on funding
Integrating Face-to-Face Meetings with
Online Participation
Em: ken@placematters.org
                                Ken Snyder
Ws: http://placematters.org     Executive Director
Tw: @theplacematters
Fb: http://fb.me/placematters

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using tools to engage the public | Ken Snyder

  • 1. Using tools to engage the public Ken Snyder Executive Director
  • 2. Innovative decision- making tools and methods to support the creation, revitalization and maintenance of vibrant sustainable communities.
  • 4. PlaceMatters Sustainable Solutions Group and PlaceMatters Institute
  • 5.
  • 6. Real World Decision Making Dynamics
  • 7. Real World Decision Making Dynamics unaware busy blocked excluded apathetic doubtful opposed disengaged
  • 8. Improved Civic & Stakeholder Engagement Solutions closed information sharing & transparency unaware CHALLENGES busy multiple channels of communication & outreach blocked asset mapping & identification of shared values exclud ed understanding tradeoffs & visualizing alternatives apathetic ful brainstorming solutions & prioritizing actions doubt oppos celebrating success & repeating what works ed
  • 9. Improved Civic & Stakeholder Engagement Solutions closed information sharing & transparency unaware CHALLENGES busy multiple channels of communication & outreach blocked asset mapping & identification of shared values exclud ed understanding tradeoffs & visualizing alternatives apathetic ful brainstorming solutions & prioritizing actions doubt oppos celebrating success & repeating what works ed Cost-effective, politically viable and durable solutions grounded in the principles of democracy and sustainable development
  • 10. Civic and Stakeholder Engagement Engaged Technical Individuals Advisory Stakeholder Unengaged Agencies Public Groups Groups Public Activities Activities Activities Activities Activities Activities •Surveys •Visioning •Brainstorming & •Brainstorming & •Art/Music events •Visioning •Interviews •Interactive prioritization prioritization •School programs •Research & Anal. •Community mapping •Mapping •Mapping •“Go to them” •Collaboration Journal •Walkshops exercises exercises events/surveys •Outreach •Webinars •Webinars •Research & •Collaborative Tools analysis decision making Tools •Decision Making Tools Tools •Mobile Framework: data, •Website •Website Tools Tools Workshops modeling, and •Networking tools •Networking tools •GIS •GIS •Translation tools visualization •Attention hooks •Scenario analysis •Touch tables •Touch tables •Networking tools •Public/ (e.g. QR codes) •Keypad polling •Brainstorm •Brainstorm •Art projects stakeholder •Touch tables Anywhere Anywhere •Trusted engagement Advocate
  • 11. Components of an Effective Town COORDINATOR TECH SUPPORT LEAD FACILITATOR TABLE CAPTAIN FREE NETWORKED LUNCH COMPUTERS KEYPADS
  • 17. Digital charrettes and Crowd storming Portland, Oregon Chicago, Illinois Baltimore, Maryland Treasure Coast, Florida
  • 19. “Going to Them” Strategies
  • 21. Integrating Face-to-Face Meetings with Online Participation
  • 22.
  • 23.
  • 24. Em: ken@placematters.org Ken Snyder Ws: http://placematters.org Executive Director Tw: @theplacematters Fb: http://fb.me/placematters

Notas del editor

  1. \n
  2. \n
  3. The Decision Lab focuses on using tools and technology to improve decision making around planning and sustainability\nIt seeks to develop tools and techniques that a) help citizens directly engage with decision makers, and b) also assist these decision makers in making more informed decisions based on data and citizen input.\nBy building an open technology infrastructure (open source repository, community network, APIs, etc.), the Lab will support the larger community of people doing this work\n
  4. \n
  5. \n
  6. This slide, I would never use in front of general audience, there way too much going on. About once a year I work on simplifying it -- reducing it down to its core essence. \n\nIn a nutshell it illustrates the iterative nature of community and regional scale decision making and how public participation, at different stages, should be integrated with brainstorming, prioritization, visualization, and scenario planning tools. \n\nThe main desired output that should emerge from the public and stakeholder process is “cost-effective and politically viable action steps with public buy-in.\n\nThis should directly influence System Operations with the community and region. \n\nOn the left you have the “givens” -- the environmental conditions, cultural and economic assets of the community (as well as challenges). These conditions are also the building blocks of what one might call the character or soul of the community. \n\nAlso “given” are principles of sustainable development (are they given?) \n
  7. \n
  8. \n
  9. \n
  10. \n
  11. PlaceMatters seeks to fundamentally change the way community and land use planning is done such that planning effectively engages citizens and decision makers in transparent processes which lead to a sustainable and collectively envisioned future.\n
  12. \n
  13. \n
  14. \n
  15. \n
  16. \n
  17. \n
  18. In Denver, PlaceMatters is working with the School District and A+ to engage residents in areas with poor performing schools in a conversation about turn-around strategies. A concerted effort was put into reaching out to the hispanic community to make sure they had voice in the process. All meetings have been conducted with simultaneous translation and all information displayed on the screens in both languages. Our Brainstorm Anywhere tool allows multiple tables to brainstorm on ideas at the same time , prioritize lists, and vote with handheld keypads (virtual participation is also possible with webcasts, computers, and cell phone voting). The set up makes it possible to quickly translate conversations in one language to the other and have all participants discussing same ideas. \n
  19. \n
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  24. \n