More info: http://learning-layers.eu/

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Patricia Santos-Rodriguez
University of the West of England, D4DL Research Group

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Project Coordination
Technology Research
Regional Application Clusters
Scaling Partners
Technology Partners
Health Care – Leeds
Construction &
Building – Bremen

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Objectives:
• Improving interactions among professionals
by exchanging Questions/Answers
• Towards Trusted Opinions & Guidance
Challenge: Support and facilitate connections among
professionals in cross-organizational learning networks

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• Based on a low-barrier approach that collects
Questions/Answers typically asked in practice
• Community Scaffolding (Social Network) + System Scaffolding
(Semantic analysis)
Q/A
exchange
Social Semantic Server
Help Seeking Scaffolding
through contextual
recommendations

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• Not only tagging people but also discussions (Q/A) and learning
resources
• Tags used to recommend resources: emergent metadata
• Build, maintain and activate connections – Collaborative Filtering
From Personal Learning Networks to Shared Learning
Networks

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• Trust is a key aspect when Help Seeking:
• Surrounds the reason why individuals choose to ask for help?
• Why do individuals move from local trusted Personal Learning
Networks out into wider Shared Learning Networks?

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• Healthcare sector (GP practices in North East England)
• More than 500 GP Practices
• GP Practices are small organisations
(SMEs)
• GP practices work in networks
(Clinical Commissioning Groups)
 General practitioners, Practice Managers, Data Quality, Nurses

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Co-design activities
Bradford City GP Practices

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Practice Managers Network
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Paula asks others for
information and advice
Current Situation
 Well established network in Bradford City
 Small but effective core group of members
 Monthly face to face meetings
 Good use of email to share questions/answers & information
 Facing common problems
Their aims
 Expand the group
 Improve sharing – workload, knowledge, expertise
 Strengthen the voice and impact of the network within the CCG

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Nurses Forum
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Paula asks others for
information and advice
Current Situation
 New network in Bradford City
 Regular face to face meetings – variable attendance
 Small number of active members
 Little communication and sharing between Nurses by email
 Small number of Nurses in each GP practice
 Can lead to feelings of isolation
 Make it hard to attend training or network meetings (GP practice dependence
on Nurses)
Their aims
 Support and expand this new group – ideally making it self-supporting
 Improve sharing – questions, knowledge, expertise and concerns/support
 Explore potential for mentoring within the network
 Use the group to help support your professional development
 Strengthen the voice and impact of Nurses in practices – help to be heard

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Data Quality Leads
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Paula asks others for
information and advice
Current Situation
 No existing network
 Hard to find out who does similar role in different practices
 Not all practices have this post
 Can feel quite isolated, although likely to be tackling problems
common to all practices
 Hard to get good practice shared
Possible aims
 Establish a network
 Set up sharing – workload, knowledge, expertise

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Help Seeking
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Individual Peers
c
Questions/Answers exchange
Tagging
Networked Learning
Scaffolding
Aggregated Trust
Distributed Cognition
c
c c
Personal Learning Network
Shared Learning Network
Help Seeking
PROBLEM – PROCESS - SOLUTION

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• Workshop 1: Professional Networking benefits
and existing tools
• Workshop 2: Help Seeking – Co-designing
your own professional network – Phase 1
• Workshop 3: Help Seeking – Co-designing
your own professional network – Phase 2
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 Staff can create their own PLN by tagging people and learning
resources
 Semantic analysis of the exchange of questions and
corresponding tags will be applied by using the Learning
Layers Social Semantic Server
 Relevant resources & people will be automatically and
manually recommended

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• Evaluation & Iteration of the Help Seeking tool (Year 2014)
• Co-design activities + workshops in NE England
• Populating the system with real data (end Year 2014)
• Scaling up the system (Year 2015)
• Construction sector (Germany)
• Clusterland (Austria)
• Managed clusters in the Norwegian Cluster development program
ConstructionScaling
Systemic pain points
Healthcare

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Learning networks+ People Tagging +
Maintenance, activation and building of Trust
can be used as mechanisms for scaffolding to
enhance the exchange of knowledge and
discussion in informal learning contexts at the
workplace

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Patricia Santos Rodríguez
@: patricia.santos.rdz@gmail.com
@: Patricia.Santosrodriguez@uwe.ac.uk
LinkedIn: http://www.linkedin.com/pub/patricia-santos-rodriguez/54/207/a97
 Open Design Library:
http://odl.learning-layers.eu/