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Driving Organisational Culture Through Workplace Design – When Moons Align Peter Ward – Head of People & Change South Australia Water Corporation
Ambitious Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
About Our Culture
What is high performance culture? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition: Performance Culture ,[object Object],[object Object],[object Object]
Human Resources Strategy ,[object Object],Relentless pursuit of Vision, Mission, Values, Strategy Focus on Leadership and Teamwork Aligned by simple, transparent processes & systems Staffed by world class capability Intense performance driven environment (recognition, reward & consequence management) HIGH ACHIEVING CULTURE Supported by clear communication and transparent measurement
Cultural messages are sent through three channels Workplace impacts all of these …  which all convey what is valued in the organisation Channel Message sent by BEHAVIOUR ,[object Object],[object Object],[object Object],[object Object],SYMBOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SYSTEMS ,[object Object],[object Object],[object Object],[object Object]
About SA Water ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
When Moons Align – Seizing the Opportunity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Best Practice Companies SA Water 2003/04
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Strategic Intent ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Requirements & Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About Our Process
Three Key Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unique Procurement Process DAIS REM + Project Risk Services our Partner DEGW + ARUP our consultants Change Management + Workplace Brief What is this building for … and how do we intend to use it … what can be different? 36-6 months Building Performance Brief Defining a building by what it does – not how to design/build it Used both for RFP then as a design quality review 8 weeks RFP – commercial + design responses – 3 bidders 6 week design process 3 workshops with each developer team    design + commercial Encouraged to put forward innovation – and choices Transparent, partnership building 6 weeks Evaluation + Implementation Partnership, Site, Design, Commercial Work in partnership to complete design against brief 12 weeks+
The results We were able to meet many stakeholder requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Partnership: Experienced and capable team Willingness to engage and share information, share pain and gain High level of trust Openness and transparency Site Objectives: Best resolution of access and customer requirements Great urban amenity A memorable presence on the skyline and at street level
What is Change Management? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What are the specific areas? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Engage Staff? ,[object Object],[object Object],[object Object],[object Object]
Executive and Senior Manager Workshop 18 March Building Design Brief Manager & Team Leader Workshops late March Staff Workshops by end April Staff Reference Group early April Change Management Strategy and Plan
SA Water Change Management
Engagement Starts at the Top ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Engagement - The Beginning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Engagement – During ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Engagement – ‘Post’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Induction Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Induction cont. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About Our Building
Snapshot of the Project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Assumed exchange rate AUD$1 : SGD$1
2,000sqm per level fritted double façade to West Building and Fitout Design by Hassell Workplace Strategy by DEGW ,[object Object],[object Object],[object Object],collaboration zone stair atrium
Significant Increase in Collaborative + Shared Space prior now 20% 49%
Who gets an office? ,[object Object],[object Object],[object Object],[object Object]
Avoiding Cost Premium ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SA Water RFP target SA Water RFP achieved at market rental! 2% market premium
Greenstar in context with typical building stock 4, 5, 6 star buildings SA Water
Sustainability Rating Greenstar (Australia) Green Star – Office Design v2 Credit Summary for: SA Water VS1 (75+ points = 6 Greenstar) drivers for being green Category Total Points Available Total Points Achieved Management 12 12 Indoor Environment Quality 26 22 Energy 24 18 Transport 11 11 Water 13 12 Materials 14 9 Land Use and Ecology 8 4 Emissions 14 11 Total Credits 122 99 Innovation 5 3 Overall Weighted Score    87 design, probably 80 interiors
Challenges ,[object Object],[object Object],[object Object],[object Object]
Light & Views ,[object Object],[object Object],[object Object]
Air ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conventional – sneeze recirculates Under Floor – sneeze up and out!
Energy ,[object Object],[object Object],[object Object],[object Object],[object Object]
Water ,[object Object],[object Object],[object Object],[object Object]
Benefits to Date ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building and Fitout Design by Hassell Workplace Strategy by DEGW End

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Degw Workplace Forum 21 April 2009

  • 1. Driving Organisational Culture Through Workplace Design – When Moons Align Peter Ward – Head of People & Change South Australia Water Corporation
  • 2.
  • 3.  
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 14.
  • 15. Unique Procurement Process DAIS REM + Project Risk Services our Partner DEGW + ARUP our consultants Change Management + Workplace Brief What is this building for … and how do we intend to use it … what can be different? 36-6 months Building Performance Brief Defining a building by what it does – not how to design/build it Used both for RFP then as a design quality review 8 weeks RFP – commercial + design responses – 3 bidders 6 week design process 3 workshops with each developer team  design + commercial Encouraged to put forward innovation – and choices Transparent, partnership building 6 weeks Evaluation + Implementation Partnership, Site, Design, Commercial Work in partnership to complete design against brief 12 weeks+
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. Executive and Senior Manager Workshop 18 March Building Design Brief Manager & Team Leader Workshops late March Staff Workshops by end April Staff Reference Group early April Change Management Strategy and Plan
  • 21. SA Water Change Management
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 29.
  • 30.
  • 31. Significant Increase in Collaborative + Shared Space prior now 20% 49%
  • 32.
  • 33.
  • 34. Greenstar in context with typical building stock 4, 5, 6 star buildings SA Water
  • 35. Sustainability Rating Greenstar (Australia) Green Star – Office Design v2 Credit Summary for: SA Water VS1 (75+ points = 6 Greenstar) drivers for being green Category Total Points Available Total Points Achieved Management 12 12 Indoor Environment Quality 26 22 Energy 24 18 Transport 11 11 Water 13 12 Materials 14 9 Land Use and Ecology 8 4 Emissions 14 11 Total Credits 122 99 Innovation 5 3 Overall Weighted Score  87 design, probably 80 interiors
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42. Building and Fitout Design by Hassell Workplace Strategy by DEGW End