This document discusses using social media for internal communication within organizations. It outlines the benefits of social media including better knowledge sharing, real-time collaboration, and increased employee engagement. It also discusses challenges like IT restrictions and privacy concerns. The document then examines different social media tools that can be used internally such as Wikis, blogs, Yammer, and Pinterest to encourage collaboration and two-way communication among employees. It concludes by providing tips for getting started with an internal social media strategy such as listening first, getting senior support, and providing training.
3. G o ld e n r u le s o f
e ng a g e me nt
• Engagement activity raises expectations
• Not a one-way conversation
• Nothing beats great face-to-face
communication
• Must be lived from top down
• Line management advocacy vital
• Not ‘one size fits’ all
4. S o c ia l m e d ia in L o c a l
G o ve rnme nt
95.9% - use social media 28.6% - time prevents
95.8% - post news stories them from using social
and information media
89.8% - promote specific 85.6% - believe social
events and campaigns media would not
28% - engage in replace traditional
forums/blogs methods
67.8% - have a social 24.6% - use as one-way
media policy channel
34.7% - gave 4/5 or 5/5 for
80% - members using
effectiveness
social media
91.5% - will use social
media more in the
future
7. S o c ia l m e d ia d e f in it io n s
Today I am working on this
This is why I do my job
This is where I work
Watch me work
I am good at working
This interests me
9. S o c ie t a l t r e n d s d r iv in g
the s e c ha ng e s
Social Personal Mobile
10. • Creates a many-way dialogue
between audiences and brands in
trusted venues
• 169,626,516 blogs worldwide, and in
the last 24 hours 101,815 new blogs
were created.
• 42% of bloggers say they blog about
companies they love (or hate)
• Social as a channel is ‘always on’
S O C IA L
10
11. • Everyone has personal digital
experiences
• Projects that create dialogue and build
trust with audiences deliver better
results
• Challenge is finding ways to treat staff
individually and offering the right
experiences
PERS ONAL
11
12. • In 2012, Smartphones will outsell PCs
• Over half the UK population now own
a smartphone
• Facebook has 425m users accessing
via mobile
• 92% of intranets and websites cannot
be accessed from mobile devices
M O B IL E
12
13. • Digital is becoming physical, and the
physical is being augmented by digital
• We will mix real and augmentation so
seamlessly we won’t know the
difference
• We will have ‘always on’ presences
and perpetual opportunities to be in
front of audiences
D IG IT A L
R E A L IT Y
13
14. T h e o p p o r t u n it y
f o r in t e r n a l
c omms
15. C h a lle n g e s
• IT restrictions
• Data protection & privacy
• Mistrust of social
16. L im it a t io n s o f
e m a il & in t r a n e t
• Difficult to organise
• Resource intensive
• Centralised management
• Outdated technology
17. P o t e n t ia l b e n e f it s
• Better internal knowledge
sharing
• Real-time collaboration
• Faster problem solving
• Increased employee
engagement
• Better mobile working
19. S o c ia l L is t e n in g
• Knowledge repository
• Supports collaboration
• A platform for idea
exchange
20. W ik is
A website developed
collaboratively where
every user has the ability
to add and edit content.
• Knowledge repository
• Supports collaboration
• A platform for idea
exchange
21. B lo g s
• Promote two-way
communication
• Engage and
discuss
• Less formal than
newsletters and
corporate
bulletins
24. Ya m m e r
• Could be described as a
‘Facebook for companies’
• Easy to use and encourages
collaboration
• Can potentially fulfil the
opportunities presented by
Wikis and Blogs
• Mobile app opens up
communication to non-office
staff
25. P in t e r e s t
• Fastest growing social network
• Users ‘pin’ images to create a feed
• Can be used for internal engagement as well as
portraying the culture externally
27. • Start by listening
• Be open
• Identify potential champions
• Get senior managers involved
• Embed it within existing
processes
• Provide toolkits and training
27
When it comes to the web – there are lots of options. Lots of new tools to use. The point is understanding what works for you. So whilst social networking can be beneficial in the outside world – there are opportunities for organisations to support staff in building their own professional networks internally and externally
Connected everywhere: in the living room (Sony TVs all now have Internet Video – YouTube, iPlayer, etc.), PS3 has Netflix and LoveFilm, Google TV, Apple TV, set top boxes, lightweight desktops on the move (ultraportable computes with sufficient power to be usable – macbook air), tablets (playbook, iPad, Android honeycomb, in your pocket (high performance, long lasting smartphones (iPhone, Android, BB, Windows Phone 7, etc) Ford Focus is now a Wi-Fi hotspot
IT restrictions - Certain websites might be blocked, - IT infrastructure may be out of date Data protection & privacy - Risk of sensitive material being exposed Mistrust of social (recent example of cases in America where employees have been asked to provide their Facebook ID as part of the recruitment process)
Difficult to organise No clear hierarchy of information, lack of context Resource intensive Centralised management Outdated technology (email is 40 years old) The boss of Atos Origin decided to ban email completely in December 2011 (a bit extreme, but a sign of the times nonetheless)
- Better internal knowledge sharing (avoid information silos) - Increased employee engagement (example from Deloitte on Yammer) - Better mobile working (inclusion amongst non-office based staff)
Example BTpedia – implementation of MediaWiki internally at BT to act as a knowledgebase in 2007. Quickly adopted and grew to 2,000 articles in less than 2 years of launch. Now forms an integral part of their internal communication framework.
Example BTpedia – implementation of MediaWiki internally at BT to act as a knowledgebase in 2007. Quickly adopted and grew to 2,000 articles in less than 2 years of launch. Now forms an integral part of their internal communication framework.
Professionals with 10 or more posts on Yammer have an average turnover rate of 2%, compared to a firm-wide average of 15-20%. A marketing executive crowdsourced 1500 taglines for a marketing campaign in 24 hours, saving the firm the time and money of hiring a marketing firm. Yammer has helped cultivate a sense of community, allowing employees to create groups and bond over shared interests.
- Start by listening (do networks already exist? What are the priorities?) - Be open (don’t overly restrict access or permissions) - Identify potential champions and early adopters - Get senior managers involved - Embed it within existing processes - Provide training