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Interpersonal Behaviour and Group Dynamics

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Rajiv Bajaj
Rajiv Bajaj

This document discusses interpersonal and group behavior. It defines behavior and looks at communication, perceptions, attitudes, and transactional analysis. It examines life positions and the Johari window model of self-awareness. Group development theories are outlined, including Tuckman's stages of forming, storming, norming, performing, and adjourning. Essential elements of teamwork are goals, working together, roles, and leadership.

EducaciónTecnologíaSalud y medicina
1 de 86
Interpersonal & Group Behaviour A Presentation by Rajiv Bajaj
What is Behaviour ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Part I Interpersonal Behaviour
[object Object],[object Object]
[object Object],[object Object],[object Object]
A Closer Look At Behaviour ,[object Object],[object Object],[object Object],[object Object]
Communication “ Meanings are in people, not in words.”
[object Object],[object Object],[object Object]
[object Object],Sender Receiver Message Feedback Channel Perception Delivery Formulating Response Understanding
Barriers to Effective Communication ,[object Object],Noise Distractions Put downs Lack of interest Disability Discomfort with the topic Distance Too many Questions Other people Time Language Cultural Differences
Perceptions & Attitudes… Their Impact on Communication
Perceptions ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],A classic example: Two salesmen of a shoe company visit a remote village and make the following observations: Salesman A – “There is absolutely no scope. No one wears shoes here !” Salesman B – “No one wears shoes here. There is tremendous scope !” Although the event or information base is the same, the inferences are quite different !
Attitudes ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
Transactional Analysis
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],P A C
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Life Positions ,[object Object],[object Object],[object Object]
I’M OK, YOU’RE NOT OK One Up Position I’M NOT OK, YOU’RE NOT OK Hopeless Position I’M OK, YOU’RE OK Healthy Position I’M NOT OK, YOU’RE OK One Down Position
I’m OK – You’re OK ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
I’m Not OK – You’re OK ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
I’m OK – You’re Not OK ,[object Object],[object Object],[object Object],[object Object],[object Object]
I’m Not OK – You’re Not OK ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
The Three Transactions ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
The Johari Window
[object Object],[object Object]
(Arena) (Façade)
Desirable Behaviour: Be A Winner
Smile ,[object Object],[object Object],[object Object],[object Object],[object Object]
Show Respect ,[object Object],[object Object]
Kindness ,[object Object],[object Object],[object Object],[object Object]
Control Bad Feelings ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Responsibility ,[object Object],[object Object],[object Object],[object Object]
Mind Your Language ! ,[object Object],[object Object],[object Object]
Admit Mistakes ,[object Object],[object Object],[object Object],[object Object]
Avoid Arguments ,[object Object],[object Object],[object Object],[object Object]
Avoid Gossip ,[object Object],[object Object],[object Object],[object Object],[object Object]
Respect Privacy ,[object Object],[object Object],[object Object]
[object Object]
Refrain from Politics ! ,[object Object],[object Object]
Practice
Leave gender out of the equation ,[object Object],[object Object],[object Object]
Integrity ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Part II Group & Team Behaviour
[object Object],[object Object]
Why do people join a group? ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Tuckman's Group Development Theory ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object]
Goals / Objectives ,[object Object]
Working Together ,[object Object]
Roles ,[object Object],[object Object]
Leadership ,[object Object],[object Object]
Shared Values ,[object Object],[object Object]
Dependability ,[object Object]
Communication ,[object Object],[object Object],[object Object]
The Links in the Chain ,[object Object]
The Bad Apple ,[object Object]
Questions ?

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