Library hospitality rules when a displeased guest or chief bawls out at anybody. It may be strange for a spectator seeing you listening and unmoved while the other person turns flaming red and on fire. But keep on being relaxed or cool for some show of genuine biblio-care atmosphere inside the "healing place for the soul."

1. …always keep calm, “stay strong and radiate love” when confronted with an angry
person in the library workplace.
Library hospitality rules when a displeased guest or chief bawls out at anybody.
It may be strange for a spectator seeing you listening and unmoved while the other
person turns flaming red and on fire. But keep on being relaxed or cool for some show
of genuine biblio-care atmosphere inside the “healing place for the soul.”
It’s not too complicated to identify who, when and what may upset anyone and
“our duty is to be positive about it” (Estanislao, 2013). Estanislao encourages us to
accent the positive. This shall stimulate us to bring out the beauty of our positive core
and assist us to face and send catharsis to someone who is emotionally tensed, wanting
some relief and discover life changing insights later.
Instantaneously, offer an e a r a n d
acknowledge the story being p r e s e n t e d a t
hand. Look straight to the other p e r s o n ’ s e y e s
giving the impression that you are sincere at
accommodating her. If it’s your fault, apologize.
Suggest immediately a solution a f t e r h e a r i n g ,
valid at ing he r fee lings a nd getting all sides
of the problem.
An angry person may not make you safe
and unharmed but it’s a privilege to be in full
control and direct the situation to o n e ’ s h e a l t h
including the one who threatens. H e r v e n t i n g
a b o u t n o n - a d mis s io n b e y o n d 3 o’clock in the
afternoon as a local research worker is an
opportunity to exercise speaking in a “calm, quiet,
pleasant tone of voice and at a slower rate of
speed.”
One self-help book states a mantra that librarians can use: “I love myself and
I should injure no one.” Recite the mantra three times in specific situations like when a
graduate faculty suddenly hit the circulation table with her bag, cases and folders,
a circle of alumni start ganging up on you through the library’s e -reference desk,
a bully chief and fault-finds rolled into one from afar, or when a senior leader screams
in an assembly for an unfounded library allegation.
When any similar situation occurs, another healthy mantra to recall and to avoid
harmful action in response to a grievance: “I have controlled thoughts, I have controlled
words, I have controlled actions. Controlled thoughts, words and actions make one
harmless and noble.” These mantras send kindness and do not sow negative energy.
Other helpful mantras are: “I will think before I speak; To speak gently and
politely and not rudely or harshly is my art of speaking; I can conquer myself and be
the greatest of all the conquerors; and, I am a man who knows how to avoid problems by
being careful about what I say.”
Verily, being always calm, strong and who radiates love when confronted with an
angry person in the library workplace already found an authentic and higher
understanding towards self -awareness, self-renewal and self-esteem.
BiblioCARE Atmopsphere in Library Workplaces Being Chief of the Library Organization
By Mr. Roderick B. Ramos 2013 June 15 6th Part of A Second Series
To read more, click: http://beingchiefofalibraryorganization.wordpress.com