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LLAMA SAAS Session on Telecommuting 6.25.12
1. Teleworking Policies and Strategies
from an IT Perspective
Robert H. McDonald
Associate Dean for Library Technologies and Digital Libraries
Deputy Director Data to Insight Center
Executive Director Kuali OLE
Indiana University
ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee | June 25, 2012
2. Follow Along on
Your Mobile Device
http://slidesha.re/LLtCt4
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
3. Telecommuting Drivers for IT@IU
• Specific IT skillsets
• Extending long-term employee relationships
• Time-dependent deliverables
• Outsourced IT services
• Scale-ability
• Collaborative Operations
• Kuali Foundation
• Above-Campus Collaboration
• Expanded Geosynchronous Collaboration
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
4. IU Policies for Teleworking
• Indiana University
http://www.indiana.edu/~uhrs/relations/telecommute.html
• IU Libraries
Same as IU
Non-exempt employees can not telecommute without prior
approval of Dean’s Executive Council
• University Information Technology Services
Same as IU
Case-by-Case Basis depends on skillsets needed and
situational variables
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
5. IU Telecommuting Policy Guidelines
A. Definition
B. Purpose
C. Introduction
D. Eligibility
E. Telecommuting Requests
F. Writing an agreement
G. Supervisor's Responsibilities
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
6. Employee Individual MOU
I. Telecommuter's responsibilities
II. Supervisor's responsibilities
III. Equipment used at offsite location
IV. Payment of expenses such as supplies,
upkeep/repair of equipment and the set up of
a home office, if necessary
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
7. IT Objectives for Telecommuting
• Retain talented employees
• Offer more flexibility especially for knowledge
workers who do not require as much face to
face communication as others
• Incentives for Employment with IU
• Ability to work across geospatial locations and
institutional boundaries
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
8. Areas of Telecommuting for IU Libraries
IU Library
Technologies
UITS Library Kuali OLE
Information Core
Systems Team/HTC
Remote
Services
PM
Developer/A California
nalyst
Texas HTC
Hyderabad
HTC
ALA Annual Conference 2012 | LLAMA-SASS Management Practices
Chenai June 25, 2012
Committee
9. Use Case 1 - Skillsets
• Long-Time Employee – Developer/Analyst (15+
years with IU)
• Domestic situation required move to Texas
• Had skillsets for legacy applications that are
not readily available
• Self-motivated
• Great problem solving skillset
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
10. Case Study 2 – Scale-ability
• Required skillset for extremely large-grant
funded project (25+ personnel to be hired)
• Required time-dependent deliverables
• Required specialized skillset database architect
and business analyst
• Perfect candidate could not relocate to Indiana
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
11. Case Study 3 – Time-Dependent Deliverables
• Small time-dependent project
• 8 week timeline
• Required specialized software development
skillset
• Utilized contract services + contributed multi-
institutional talent for consulting
• Collaborative Project that built on existing
open-source software
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
12. Technology Strategies for Telecommuting
• Unified Communications (MS Lync) (Enterprise
Infrastructure) - VOIP, Presence, Shared Desktop
Collaboration
• VC Bridging with HD for Telepresence
• Includes Android and iOS clients
• Skype for Business (SaaS)
• Includes Android and iOS clients
• Adobe Connect (SaaS or Infrastructure)
• Webex (SaaS)
• Includes Android and iOS clients
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
13. IU UniCom (MS Lync Client)
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
14. UniCom – MS Lync Android
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
15. Skype for Business
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
16. Skype Android Client
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
19. Webex iOS Client
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee
20. Questions
• Thanks for your time today, if you have more
questions about this content please contact:
Robert H. McDonald
rhmcdona@indiana.edu
@mcdonald on twitter
rhmcdonald on google+
http://www.rmcdonald.net
ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012
Committee