SlideShare una empresa de Scribd logo
1 de 40
The Selling Process   Objections and Closing the Sale  L8 Prepared by: Brian Rutherford
Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Sales Process Prospecting/ Qualifying Preapproach/ Planning Presentation Handling Objections Closing the Sale Approach Follow up Identifying Needs Identifying Needs
Introduction ,[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object]
Definition ,[object Object],[object Object],[object Object]
Introduction ,[object Object]
Objections ,[object Object],[object Object],[object Object]
Why objections? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why objections? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Objections ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Objections ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Objections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Objections ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Objections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Objections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Objections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling Objections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling Objections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling Objections ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Handling Objections
[object Object],[object Object],[object Object],[object Object],Handling Objections
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Handling Objections
Closing the Sale ,[object Object]
Closing the Sale (Introduction) ,[object Object],[object Object],[object Object]
Closing the Sale (Introduction) ,[object Object],[object Object],[object Object]
When to close the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Close the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Close the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Close the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Close the Sale ,[object Object],[object Object]
How to Close the Sale ,[object Object],[object Object],[object Object]
How to Close the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to Close the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems with closing the sale ,[object Object],[object Object],[object Object]
Problems with closing the sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems with closing the sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Closing the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Advance Topics in Personal Selling ,[object Object],[object Object],[object Object],[object Object]
 

Más contenido relacionado

La actualidad más candente

Professional selling
Professional sellingProfessional selling
Professional selling
john3092
 
Closing sales deal
Closing sales dealClosing sales deal
Closing sales deal
Tania Aslam
 
Selling Techniques
Selling TechniquesSelling Techniques
Selling Techniques
kktv
 
Consultative Selling Presentation
Consultative Selling PresentationConsultative Selling Presentation
Consultative Selling Presentation
tshelton79
 

La actualidad más candente (20)

Sales PowerPoint PPT Content Modern Sample
Sales PowerPoint PPT Content Modern SampleSales PowerPoint PPT Content Modern Sample
Sales PowerPoint PPT Content Modern Sample
 
Selling Skills
Selling SkillsSelling Skills
Selling Skills
 
Professional selling
Professional sellingProfessional selling
Professional selling
 
The Evolution of Sales
The Evolution of Sales The Evolution of Sales
The Evolution of Sales
 
, 7 steps of selling
, 7 steps of selling, 7 steps of selling
, 7 steps of selling
 
Basic selling skills
Basic selling skillsBasic selling skills
Basic selling skills
 
Sales process
Sales processSales process
Sales process
 
What is Selling
What is SellingWhat is Selling
What is Selling
 
Basic Sales Training
Basic Sales TrainingBasic Sales Training
Basic Sales Training
 
Closing sales deal
Closing sales dealClosing sales deal
Closing sales deal
 
Basic sales skills
Basic sales skillsBasic sales skills
Basic sales skills
 
Retail selling skills
Retail selling skillsRetail selling skills
Retail selling skills
 
Basics of sales
Basics of salesBasics of sales
Basics of sales
 
7 Tips for Delivering a Winning Sales Presentation
7 Tips for Delivering a Winning Sales Presentation7 Tips for Delivering a Winning Sales Presentation
7 Tips for Delivering a Winning Sales Presentation
 
Selling Techniques
Selling TechniquesSelling Techniques
Selling Techniques
 
Sales team motivation
Sales team motivationSales team motivation
Sales team motivation
 
Spin selling directive Sales way
Spin selling directive Sales waySpin selling directive Sales way
Spin selling directive Sales way
 
Selling Skills
Selling SkillsSelling Skills
Selling Skills
 
Consultative Selling Presentation
Consultative Selling PresentationConsultative Selling Presentation
Consultative Selling Presentation
 
Unit 2 personal selling ppt
Unit 2 personal selling pptUnit 2 personal selling ppt
Unit 2 personal selling ppt
 

Destacado

Selling steps to sell process funnel opportunities establish value close sale...
Selling steps to sell process funnel opportunities establish value close sale...Selling steps to sell process funnel opportunities establish value close sale...
Selling steps to sell process funnel opportunities establish value close sale...
SlideTeam.net
 
Furniture industry vietnam summary & global market outlook
Furniture industry vietnam summary & global market outlookFurniture industry vietnam summary & global market outlook
Furniture industry vietnam summary & global market outlook
Daniel Dam Huy Binh
 

Destacado (13)

The 9 Step Selling System - Jody Raynsford Copywriters
The 9 Step Selling System - Jody Raynsford CopywritersThe 9 Step Selling System - Jody Raynsford Copywriters
The 9 Step Selling System - Jody Raynsford Copywriters
 
Building Your Ideal Sales Process
Building Your Ideal Sales ProcessBuilding Your Ideal Sales Process
Building Your Ideal Sales Process
 
7 ways to get more sales from your existing customers
7 ways to get more sales from your existing customers7 ways to get more sales from your existing customers
7 ways to get more sales from your existing customers
 
Retention in SaaS using SuperReceptionist - What, Why & How?
Retention in SaaS using SuperReceptionist - What, Why & How?Retention in SaaS using SuperReceptionist - What, Why & How?
Retention in SaaS using SuperReceptionist - What, Why & How?
 
Selling steps to sell process funnel opportunities establish value close sale...
Selling steps to sell process funnel opportunities establish value close sale...Selling steps to sell process funnel opportunities establish value close sale...
Selling steps to sell process funnel opportunities establish value close sale...
 
Personal Selling
Personal SellingPersonal Selling
Personal Selling
 
Global Furniture Market 2016 - 2020
Global Furniture Market 2016 - 2020Global Furniture Market 2016 - 2020
Global Furniture Market 2016 - 2020
 
Furniture industry vietnam summary & global market outlook
Furniture industry vietnam summary & global market outlookFurniture industry vietnam summary & global market outlook
Furniture industry vietnam summary & global market outlook
 
Consumer Buying Motives
Consumer Buying MotivesConsumer Buying Motives
Consumer Buying Motives
 
Furniture Industry in India
Furniture Industry in IndiaFurniture Industry in India
Furniture Industry in India
 
Training, process flow chart sop's
Training, process flow chart  sop'sTraining, process flow chart  sop's
Training, process flow chart sop's
 
Strategic Marketing & Sales Plan Template
Strategic Marketing & Sales Plan TemplateStrategic Marketing & Sales Plan Template
Strategic Marketing & Sales Plan Template
 
The Revenue Cycle
The Revenue Cycle The Revenue Cycle
The Revenue Cycle
 

Similar a Selling process

Chp 10 Strategic Presenting
Chp 10 Strategic PresentingChp 10 Strategic Presenting
Chp 10 Strategic Presenting
swhitman1
 
ECO 501- 22-3- 09- Markets- Introduction (1).pptx
ECO 501- 22-3- 09- Markets- Introduction (1).pptxECO 501- 22-3- 09- Markets- Introduction (1).pptx
ECO 501- 22-3- 09- Markets- Introduction (1).pptx
MehnazTabassum20
 
Salesmanship report obtaining commitment
Salesmanship report obtaining commitmentSalesmanship report obtaining commitment
Salesmanship report obtaining commitment
Crissa Marcelo
 
Marketing obj. 2.08
Marketing obj. 2.08Marketing obj. 2.08
Marketing obj. 2.08
grantdeaton
 
Closing Tips
Closing TipsClosing Tips
Closing Tips
Lee Mark
 

Similar a Selling process (20)

Sdm 1.3
Sdm 1.3Sdm 1.3
Sdm 1.3
 
Nothing Happens Until Something Gets Sold - World of Asphalt Conference - Bal...
Nothing Happens Until Something Gets Sold - World of Asphalt Conference - Bal...Nothing Happens Until Something Gets Sold - World of Asphalt Conference - Bal...
Nothing Happens Until Something Gets Sold - World of Asphalt Conference - Bal...
 
Sales presentation
Sales presentationSales presentation
Sales presentation
 
Chp 10 Strategic Presenting
Chp 10 Strategic PresentingChp 10 Strategic Presenting
Chp 10 Strategic Presenting
 
ECO 501- 22-3- 09- Markets- Introduction (1).pptx
ECO 501- 22-3- 09- Markets- Introduction (1).pptxECO 501- 22-3- 09- Markets- Introduction (1).pptx
ECO 501- 22-3- 09- Markets- Introduction (1).pptx
 
SalesManagement-5.ppt
SalesManagement-5.pptSalesManagement-5.ppt
SalesManagement-5.ppt
 
Writing to persuade communicatin skill
Writing to persuade communicatin skillWriting to persuade communicatin skill
Writing to persuade communicatin skill
 
Writing to persuade communicatin skill
Writing to persuade communicatin skillWriting to persuade communicatin skill
Writing to persuade communicatin skill
 
Generating sales and customer retention
Generating sales and customer retentionGenerating sales and customer retention
Generating sales and customer retention
 
Salesmanship report obtaining commitment
Salesmanship report obtaining commitmentSalesmanship report obtaining commitment
Salesmanship report obtaining commitment
 
Objection Handling in Sales
Objection Handling in SalesObjection Handling in Sales
Objection Handling in Sales
 
Sm10
Sm10Sm10
Sm10
 
Marketing obj. 2.08
Marketing obj. 2.08Marketing obj. 2.08
Marketing obj. 2.08
 
Negotiation Skills: The Missing Ingredient to Career Success
Negotiation Skills: The Missing Ingredient to Career SuccessNegotiation Skills: The Missing Ingredient to Career Success
Negotiation Skills: The Missing Ingredient to Career Success
 
Closing Tips
Closing TipsClosing Tips
Closing Tips
 
Selling during tough times world of asphalt - 90 minutes - nashville 2016
Selling during tough times   world of asphalt - 90 minutes - nashville 2016Selling during tough times   world of asphalt - 90 minutes - nashville 2016
Selling during tough times world of asphalt - 90 minutes - nashville 2016
 
Honing your workplace negotiating skills
Honing your workplace negotiating skills    Honing your workplace negotiating skills
Honing your workplace negotiating skills
 
Principle of Personal Selling
Principle of Personal SellingPrinciple of Personal Selling
Principle of Personal Selling
 
Overcoming objections
Overcoming objectionsOvercoming objections
Overcoming objections
 
Negotiation skills the missing ingredient to career success psstc
Negotiation skills the missing ingredient to career success   psstcNegotiation skills the missing ingredient to career success   psstc
Negotiation skills the missing ingredient to career success psstc
 

Último

unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Abortion pills in Kuwait Cytotec pills in Kuwait
 
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
DUBAI (+971)581248768 BUY ABORTION PILLS IN ABU dhabi...Qatar
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
ZurliaSoop
 

Último (20)

Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow ChallengesFalcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 

Selling process

  • 1. The Selling Process Objections and Closing the Sale L8 Prepared by: Brian Rutherford
  • 2.
  • 3. The Sales Process Prospecting/ Qualifying Preapproach/ Planning Presentation Handling Objections Closing the Sale Approach Follow up Identifying Needs Identifying Needs
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.