The document discusses the redesign process of Doodle, which was their biggest non-redesign in history. It started small with analyzing problem zones and prioritizing goals like making it intuitive, time-saving, and light. They used an iterative user-centered design process with steps like paper prototyping, hallway testing, interactive prototypes, in-house testing, and remote testing. Their biggest learnings were that form should follow function, not to assume and to test often, and to manage expectations.