Top Tips For Understanding What Customers Want
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Develop insight into leveraging customer data to target and acquire more profitable customers, keep them coming back and even increase the amount of money they spend with your company. Uncover strategies to earn customer devotion by anticipating and exceeding its customer expectations. More CRM and Loyalty Marketing Resources Loyalty Blog: http://www.customerinsightgroup.com/loyaltyblog/ CRM and Customer Loyalty eBooks: http://www.customerinsightgroup.com/white-papers Loyalty Workshops: http://www.customerinsightgroup.com/custom-loyalty-workshops Systematic New Loyalty Program Development: http://www.customerinsightgroup.com/systematic-new-loyalty-program
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Top Tips For Understanding What Customers Want
- 1. Top Tips For Understanding What Customers Want
- 2. What makes consumers repeatedly choose one business over the others Loyalty © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 3. To earn a customer’s devotion, a business must learn to anticipate and exceed its customers’ expectations. © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 4. Customer Centric Marketing: a 180-degree turn from volume-based communication strategies to focus on leveraging customer insights to target and acquire more profitable customers, keep them coming back and even increase the amount of money they spend. © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 5. According to Jupiter Research, well-executed loyalty programs Boost Bottom Lines by 25 – 90%. © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 6. Did you know… It’s 5 times cheaper to KEEP existing customers than to win new ones. © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 7. Did you know… A loyal customer is worth MORE, shops MORE often and spends MORE money. © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 8. Did you know… Happy customers relay their experiences to friends, a trusted and invaluable referral system. © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 9. Show customers you’ve got what they – as individuals – need so they won’t even consider seeking it elsewhere. Make it easy and natural for them to come to you, every time. © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 10. DON’Tmake customers DO make customers partners in advertising targets your successful business. © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 11. About Us Customer Relationships – Engage. Keep. Grow. Customer Insight Group is a strategic marketing company that uses customer information to help its clients engage in successful and profitable long-term relationships with each and every customer. Loyalty Marketing & Social Media Marketing Services: • Strategy • Design • Implementation • Program Management • Program Refinement © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 12. Free Loyalty Report Check out Customer Insight Group’s FREE Loyalty Report! http://www.customerinsightgroup.com/white_papers/brochure_loyaltyreport_2011.pdf © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
- 13. Connect With Us www.customerinsightgroup.com linkedin.com/company/customer-insight-group-inc twitter.com/sallieburnett facebook.com/customerinsightgroup customerinsightgroup.com/rss-feed/ info@customerinsightgroup.com © 2013 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758