Presentation on Unified Communications and Microsoft Lync. Presented by Mark Hickson at Rogers Centre June 13th, 2012.

4. The average
Information Worker
gets more than 51
messages a day in up
to seven different
locations
Source: Harris Interactive

5. Businesses average
more than 6
communications
devices and almost 5
communications
applications per
employee
Source: Sage Research

6. User User Experience
User User User User User User
Experience Experience Experience Experience Experience Experience Experience

8. Three Core Business Drivers for UC
• Complexity of managing • Need to offer better Work- • Travel costs for meetings are
multiple communication Life Balance out of control
platforms • Communications must be a • Employees spend too much
• Difficulties integrating and part of Business Continuity time on email
extending existing Plan • Communication delays are
communications platforms • Increase responsiveness to affecting business outcomes
• High communications costs customer inquiries no matter • Need to boost productivity
• Need to leverage existing where you are
technology investments • High real estate costs

9. Microsoft Unified Communications
Authentication Administration Storage Compliance

10. Forrester of Microsoft Lync

12. Conferencing
IM/Presence Enterprise Voice

13. Instant Messaging and Presence
See others
Presence
availability at a Skill
glance
keyword
Quickly Find experts
get more whenever
information needed

14. Unified Conferencing

15. Enterprise Voice

18. Gartner Magic Quadrant
Magic Quadrant for
Unified Communications
August 22, 2011
“Microsoft offers a visionary approach for
addressing enterprise communication and
collaboration requirements. Enterprises
looking into UC should consider the
Microsoft solution and, at a minimum,
understand the vision and how solutions of
this type might change their business
processes.”
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure
against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted
in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant.
The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims
all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a
particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should
be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.
SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”

19. 33,000 Voice users
300 Voice users
15,000 Voice users
“We decided to go with Lync Server
because it’s got all this potential. This
wasn’t just a purchase to replace what
we had; this was a purchase to enable
the future, and that’s what we have
done.”
Corey Cox
Vice President of Information Systems, Tandet 4,300 Voice users

20. Reduce Costs
“Lync has enabled us to save nearly
$13 million annually.”
– Joe Hamblin, Manager of UC, Sprint
$2.5M avoid PBX upgrades
$6.7M recurring circuit costs
$4.0M conferencing
$0.7M environmental sustainability

22. Effects of Poor Adoption
Restricted
Failure to reach Negative
User confusion Lost productivity Budgets and
value from spend perception of IT
Ability to Execute

23. Adopt Quickly
“Fastest take up of any product we’ve
ever deployed. 60% of people were
using it within 24 hours of that tool
landing on their desktop. We put it
across 32,000 people in a couple of
weeks. There were no compatibility
issues, there were no scalability
issues; it just worked!”
– Mark Griffith, Head of Workplace
Technologies,
Commonwealth Bank of Australia

24. Facilitating a Successful UC Rollout
• Identify and assemble a Readiness Team
Develop Readiness Plan • Review organizational requirements, identify success metrics
• Evaluate support resources and escalation channels
Define Support Strategy • Define help desk strategy for supporting end users
• Identify key user groups for feedback during limited scale pilot
Initiate Pilot Program • Test usage scenarios and validate technical deployment
• Assess end user training resources, confirm delivery channels
Create Training Plan • Announce training resources to end users
• Create a plan for announcing launch and ongoing updates
Generate Awareness • Communicate value proposition to organization
• Review reporting to assess usage and adoption
Measure Usage & Adoption • Determine if success achieved according to initial metrics
Free Online Course: http://www.eventsvc.com/mstraining/uc/catalog.eprofile?cat=Facilitating+a+Successful+UC+Rollout&trk=UC

25. Adoption and Training Kit
http://lync.microsoft.com/adoption-and-training-
kit/Pages/default.aspx

28. built around Lync

29. Global
Consumer Base
Federation
Business-Grade
Capabilities