Eve Ash - Motivational Psychologist, Seven Dimensions Ltd, Australia

1. Creating a Culture of
Fun, Learning and Respect
30 August 2012
Educational Leaders Forum
WELLINGTON
CQ Function Centre
Facilitated by
EVE ASH
CEO and Psychologist
Seven Dimensions Pty Ltd
www.7d-tv.com

2. THE LEADERSHIP SINS
1. Failing to agree on how manager and staff will work together
2. Not empowering staff to do their work effectively
3. Not recognizing and acknowledging good work
4. Not respecting the personal space of others
5. Being rigid and inflexible
6. Not understanding body language cues so not recognizing the impact of own
behavior on others
7. Not listening and speaking in a patronizing way
8. Assuming the reason for someone’s behaviour – not asking and checking
from Leadership Sins DVD © Seven Dimensions www.7d-tv.com
INSPIRATIONAL LEADERSHIP
1. Lead by example
2. Project your passion
3. Drive your decisions
4. Empower your champions
5. Reach your goals
6. Give time and respect to your people
Contract with the team and every individual to give and receive
feedback … new and existing staff.
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ELF Workshop: Creating a Culture of Fun, Learning and Respect
August 30, 2012 © Eve Ash 7d-tv.com eveash.com

3. SEVEN BEST WAYS TO MOTIVATE PEOPLE WITHOUT $
1. Recognition & rewards
• Immediate acknowledgement – generous on spot praise
• Prizes e.g. for best of month, or improvements
• Publicizing on boards, at meetings or to senior execs
2. Challenges and extra responsibilities
• Empower them by giving some of your role/tasks
• Offer new project to stretch the person or whole team
• Opportunities to add experience to CV
3. Positive work environment
• Light, friendly, comfortable, right temperature & equip
• Good common areas, to build friendships
• Breakfasts or quality kitchen / coffee areas
4. Training and coaching
• Opportunities for external professional development
• Mentor and coach to build their skills within the team
• Possibly a mini placement elsewhere to learn or benchmark
5. Fun times and celebrations together
• Social gatherings and parties, or happy hour
• Team competitions and games
• Lunches – planned and surprises – celebrate results
6. Share your vision and blend their goals/role
• Know about their career goals – find match with vision
• Give big picture for them, the team, the company
• Regularly discuss strategies and needs together
7. Flexible with time
• Offer time off e.g. longer lunch or early departure
• Enable some work from home if possible
• Acknowledge individual’s family or study requirements
BUILD A SWITCHED ON CULTURE
Switch on Everyone!
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ELF Workshop: Creating a Culture of Fun, Learning and Respect
August 30, 2012 © Eve Ash 7d-tv.com eveash.com

4. Enjoy being motivated at work
Don't contribute negativity to your team
INSTEAD: Find ways to motivate your team
Don't criticize all the time
INSTEAD: Show interest in people and ideas
Don't be closed to feedback
INSTEAD: Give and receive feedback to improve
Don't accept feeling flat
INSTEAD: Uncover what inspires you to do well
AGREEING ON WORK PERFORMANCE GOALS
• For each KRA/goal - discuss and agree
• In writing with realistic timelines
• Realistic measurements and expected outcomes:
o Quantitative standards
o Qualitative – with examples
• Measures – shared understanding
• Regular reviews, planning and change
GAINING COMMITMENT TO OUTCOMES
STEP 1: Clarify and agree what is specifically required
Big picture | Goals | Tasks | Timeline | Stages | Standards | Resources
| Format | Assumptions | Facts | Budget | Team Support | Process |
Training | Progress reports | Responsibilities
STEP 2: Check understanding
Ask questions | Repetition | In writing | Email back summary | progress
report templates | Coach another | Procedure steps
STEP 3: Review and follow-up
Create culture for discussion | Avoid embarrassed confusion | Alter time
frames | Casual | Formal | Verbal | Written
STEP 4: Ensure person seeks clarification when unsure
Show interest | Check progress | Offer assistance | Give feedback |
Praise | Manage changes | Redefine | Celebrate success
_________________________________________________________________________________ 4
ELF Workshop: Creating a Culture of Fun, Learning and Respect
August 30, 2012 © Eve Ash 7d-tv.com eveash.com

5.
PROBLEMS AND MISTAKES
When something goes wrong - Don’t blame…
Instead implement a shared learning strategy:
Ø 1. Share what happened
Ø 2. What was the impact?
Ø 3. What did you do?
Ø 4. What will be changed to improve?
MAKE IT FUN
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ELF Workshop: Creating a Culture of Fun, Learning and Respect
August 30, 2012 © Eve Ash 7d-tv.com eveash.com