The presentation and the paper supported the speech by Alessandra Toninelli, SpagoBI Consultant, within the Full Paper Section of SIMPDA 2011 (Campione d'Italia, Italy; 29th June - 1st July 2011), the First International Symposium on Data-Driven Process Discovery and Analysis.

1. Alessandra Toninelli, Angelo Bernabei & Grazia Cazzin
An Open Source Platform for Business Process Mining
Alessandra Toninelli
SpagoBI Consultant – Research & Innovation Division
Engineering Group
alessandra.toninelli@eng.it
www.spagobi.org

2. Agenda
SpagoBI
The eBAM Project
Process Analysis in a Real Business Use Case
Conclusions & Future Work
www.spagobi.org

3. SpagoBI
Open Source Business Intelligence
www.spagobi.org

4. SpagoBI Conceptual Model
www.spagobi.org

5. SpagoBI – Open Source BI Suite
• SpagoBI supports advanced BI functionalities
– Reporting, charts, interactive dashboards
– OLAP, Data mining
– Ad-hoc reporting, query by example
– Real time
• Entirely open source
• Multiple deployment solutions
– Server, as-a-Service, cloud
• Business approach
– BI projects, data mining projects
– Vertical applications (by product, market, area)
www.spagobi.org

6. The eBAM Project
Open Source Business Activity Monitoring
www.spagobi.org

7. Business Activity Monitoring
• Aggregation, analysis, and presentation of
real-time information about activities inside
organizations and involving customers and
partners.
[Gartner, Inc.]
• What for ?
– Provide real-time information on service state
– Identify issues and new business opportunities
– Support decision making and (re)action to events
www.spagobi.org

8. The eBAM Project
• eBAM is an open source platform for Business Activity
Monitoring
– Within the SOA Eclipse Project
• Implemented using
standard technology
– OSGi
• Monitoring
– Services, Processes
– Applications
– Infrastructures
www.spagobi.org

9. eBAM Components
1. Meta Model
– Services (process sub-units)
– Messages
– Alarms
2. Design Environment
– Define services and messages of interest
– Define message adapters
– XML specifications
– Graphical designer within Eclipse IDE
3. Run Time Environment
– Events intercepted by adapters
– Alerts & CEP
– RT console & dashboards
www.spagobi.org

10. eBAM Run Time Environment
Process Control Presentation
Console Dashboard Services
Alert Services
Meta model
Rules Services - CEP Cache area
SLA
Event Manager
Adapter DataFlow Services
Log, JMS, SOAP, XML, JDBC…ali
External Event External Event External Event
provider provider provider
www.spagobi.org

11. eBAM Design Environment
www.spagobi.org

12. eBAM Features Summary
Event-based real-time process data management
Gather data from heterogeneous sources
Rules and/or Complex Event Processing (CEP) engine
Definition of alarms, notifications & SLAs
Monitoring console and control on processes & services
Analytical meta-model with historical data analysis
www.spagobi.org

13. eBAM & SpagoBI
Business Process Analysis in a Real Business Use Case
www.spagobi.org

14. Real Business Scenario
• On-line reservations of healthcare services via single
point of contact in one of the largest regions in Italy
– SOA infrastructure
– Services as business process sub-units
• Project goals
1. Real Time monitoring of citizens’ and organizations’ operations
• Alarms & notifications (to detect critical situations)
2. Process data mining
• To understand and re-organize the reservation network structure
www.spagobi.org

15. Business Use Case Logical Interactions
• Integrated with BPM
– Start/stop of processes
• Interacting with
monitored objects
– Bidirectional
www.spagobi.org

16. eBAM & SpagoBI At Work
Data Source
Adaptor
Events REAL TIME
Real Time
Console Other SpagoBI
Engines
Event Manager
HISTORICAL
ANALYSIS
Database
DASHBOARDS
KPI
REPORTS
www.spagobi.org

17. SpagoBI Real Time Console
www.spagobi.org

18. SpagoBI Real Time Console (2)
www.spagobi.org

19. SpagoBI Real Time Console (3)
www.spagobi.org

20. Process Mining
• SpagoBI integrates the
Weka open source
data mining engine
• Mining on data related to reservation
– Clustering to identify which treatments collect most
request wrt. to territorial dimensions
• citizens’ attributes
• social indicators
www.spagobi.org

21. Conclusions & Future Work
• eBAM + SpagoBI
– Real Time BI
– Process mining
– Entirely open source
– Deployed in a real business scenario
• Future Developments
– Enhance support for process mining
– More business use cases… looking for input ☺
www.spagobi.org

22. Questions and Answers
www.spagobi.org