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REALCORP2010
AN OPERATIONAL MODEL
TOWARDS
PLAYFUL PUBLIC PARTICIPATION
Viviana Lanza and Lucia Tilio
Università della Basilicata
REALCORP2010
Viviana Lanza viviana.lanza@unibas.it
Lucia Tilio lucia.tilio@unibas.it
Prof. Piergiuseppe Pontrandolfi pontrandolfi@unibas.it
Doctorate school in:
Science and Methods for
European Cities and Territory
Laboratory of Engineer of
Urban and Territorial System
University of Study of Basilicata - Potenza
REALCORP2010
Research Group:
Prof. Arch. Giuseppe Las Casas (scientific responsible)
Prof. Arch. Piergiuseppe Pontrandolfi
Dott. Ing. Beniamino Murgante
Ing. Viviana Lanza
Ing. Lucia Tilio
Ing. Francesco Scorza
Ing. Gabriele Nolè
Dott. Antonello Azzato
Laboratory of Engineer of
Urban and Territorial System
University of Study of Basilicata - Potenza
AN OPERATIONAL MODEL TOWARDS
PLAYFUL PUBLIC PARTICIPATION
REALCORP2010
SUMMARY
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioREALCORP2010
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Participation process arises from necessity to break down cultural barrier
both for administrators and for subjects involved in participation process
SOMECONSIDERATIONSABOUT
PARTICIPATIONINPLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Participation process arises from necessity to break down cultural barrier
both for administrators and for subjects involved in participation process
SOMECONSIDERATIONSABOUT
PARTICIPATIONINPLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
SOMECONSIDERATIONSABOUT
PARTICIPATIONINPLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
WHAT?WHAT?
SOMECONSIDERATIONSABOUT
PARTICIPATIONINPLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
WHERE?WHERE?
SOMECONSIDERATIONSABOUT
PARTICIPATIONINPLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
HOW?HOW?
SOMECONSIDERATIONSABOUT
PARTICIPATIONINPLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
SOMECONSIDERATIONSABOUT
PARTICIPATIONINPLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
RENOVATEDAPPROACHINRATIONAL
PLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
RENOVATEDAPPROACHINRATIONAL
PLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
RENOVATEDAPPROACHINRATIONAL
PLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
RENOVATEDAPPROACHINRATIONAL
PLANNING
KNOWLEDGEKNOWLEDGE
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
KNOWLEDGEKNOWLEDGE
RENOVATEDAPPROACHINRATIONAL
PLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
RENOVATEDAPPROACHINRATIONAL
PLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
RENOVATEDAPPROACHINRATIONAL
PLANNING
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
HOWTOGETBETTERPLANNING
PROCESS?R+P
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
HOWTOGETBETTERPLANNING
PROCESS?R+P
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
EX-ANTE
HOWTOGETBETTERPLANNING
PROCESS?R+P
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
EX-ANTE
HOWTOGETBETTERPLANNING
PROCESS?R+P
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
EX-ANTE EX-POST
HOWTOGETBETTERPLANNING
PROCESS?R+P
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
EX-ANTE EX-POST
HOWTOGETBETTERPLANNING
PROCESS?R+P
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
EX-ANTE EX-POST
ON-GOING
HOWTOGETBETTERPLANNING
PROCESS?R+P
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
EX-ANTE EX-POST
ON-GOING
HOWTOGETBETTERPLANNING
PROCESS?R+P
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
E-PARTICIPATION TOOLS
PARTICIPATIONPROCESSINWEB2.0
PLANNINGPUBLICSPACES
FORYOUNGCITIZENS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
PLANNINGPUBLICSPACES
FORYOUNGCITIZENS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
A problem in planning??A problem in planning??
SIMULATIONOFPLANNINGPROCESS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
20-24
15-19 25-34
Operators in context
of young policies
Young people
Research Group
WHATKINDOFTOOLS?
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
3 kinds of surveys3 kinds of surveys
for 15-19 years old citizensfor 15-19 years old citizens
for 20-24 years old citizensfor 20-24 years old citizens
for 25-34 years old citizensfor 25-34 years old citizens
Distributed
also through
FaceBook
Results helpful during
context analysis in
focus group
WHATKINDOFTOOLS?
SURVEYS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
WHATKINDOFTOOLS?
FOCUSGROUP
STUDYCASE:PLANNINGPUBLICSPACES
FORYOUNGCITIZENS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Focus Group ActivitiesFocus Group Activities
SWOT AnalysisSWOT Analysis
Localization through Google MapsLocalization through Google Maps
Problems and Objectives TreeProblems and Objectives Tree
Logical Framework ApproachLogical Framework Approach
WHATKINDOFTOOLS?
FOCUSGROUP
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Focus Group ActivitiesFocus Group Activities
SWOT AnalysisSWOT Analysis
Localization through Google MapsLocalization through Google Maps
Problems and Objectives TreeProblems and Objectives Tree
Logical Framework ApproachLogical Framework Approach
WHATKINDOFTOOLS?
FOCUSGROUP
STUDYCASE:PLANNINGPUBLICSPACES
FORYOUNGCITIZENS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Facebook GroupFacebook Group
Spread diffusion among youngsSpread diffusion among youngs
On-line surveysOn-line surveys
Report of activitiesReport of activities
WHATKINDOFTOOLS?
SOCIALNETWORKING
RESULTS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Improve quality of young people life through 5 strategiesImprove quality of young people life through 5 strategies
 Importance of young citizens contribution to PA activitiesImportance of young citizens contribution to PA activities
 So, citizens want to participate!!!!So, citizens want to participate!!!! 
URBANLABOFPARTICIPATION
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
URBANLABOFPARTICIPATION
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Activities inActivities in
progress!!!progress!!!

An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
An initiative by UniversityAn initiative by University
 Involvement of citizens and institutionsInvolvement of citizens and institutions
 Starting day: 10Starting day: 10thth
May 2010May 2010
 4 meetings for each lab4 meetings for each lab
 Results to present to PAResults to present to PA
URBANLABOFPARTICIPATION
HOWTOINVOLVE?
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Newspapers to informNewspapers to inform
Brochures to diffuseBrochures to diffuse
 Posters to promotePosters to promote
 Facebook for allFacebook for all
ABRANDTOIDENTIFY?
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
A piece of puzzle to watch theA piece of puzzle to watch the
town and design the master plantown and design the master plan
togethertogether
People to participatePeople to participate
A color for each labA color for each lab
ACTIVITIESFORANR+PAPPROACH
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
1° MEETING
2° MEETING
3° MEETING
4° MEETING
START
END
OBJECTIVES TREEOBJECTIVES TREE
INTERVENTION POLICIESINTERVENTION POLICIES
EVALUATIONEVALUATION
CONTEXT ANALYSISCONTEXT ANALYSIS
ANDAND
KNOWLEDGE FRAMEWORKKNOWLEDGE FRAMEWORK
PROBLEMSPROBLEMS
DEFINITIONDEFINITION
PROBLEMS TREEPROBLEMS TREE
KNOWLEDGEKNOWLEDGE
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioACTIVITIESFORANR+PAPPROACH
ACTIVITIESFORANR+PAPPROACH
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Playing to build a problem treePlaying to build a problem tree
togethertogether
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
WEB2.0SUPPORTAND
E-PARTICIPATIONKIT
E-PARTICIPATION TOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioSHARINGTOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioSHARINGTOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioSOCIALTOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioSOCIALTOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioDECISIONTOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioMAPPINGTOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioANALYSISTOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia TilioSOCIALTOOLS
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Thank youThank you
andand
stay tuned!!!stay tuned!!!
Viviana Lanza viviana.lanza@unibas.it
Lucia Tilio lucia.tilio@unibas.it
REALCORP2010
An Operational Model towards Playful Public Participation
Viviana Lanza and Lucia Tilio
Viviana Lanza viviana.lanza@unibas.it
Lucia Tilio lucia.tilio@unibas.it
REALCORP2010
This work is licensed under the Creative Commons
Attribution-NonCommercial-ShareAlike 3.0
Unported License.
To view a copy of this license, visit
http://creativecommons.org/licenses/by-nc-sa/3.0/
or send a letter to
Creative Commons, 171 Second Street, Suite 300,
San Francisco, California, 94105, USA.

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AN OPERATIONAL MODEL TOWARDS PLAYFUL PUBLIC PARTICIPATION

  • 1. REALCORP2010 AN OPERATIONAL MODEL TOWARDS PLAYFUL PUBLIC PARTICIPATION Viviana Lanza and Lucia Tilio Università della Basilicata
  • 2. REALCORP2010 Viviana Lanza viviana.lanza@unibas.it Lucia Tilio lucia.tilio@unibas.it Prof. Piergiuseppe Pontrandolfi pontrandolfi@unibas.it Doctorate school in: Science and Methods for European Cities and Territory Laboratory of Engineer of Urban and Territorial System University of Study of Basilicata - Potenza
  • 3. REALCORP2010 Research Group: Prof. Arch. Giuseppe Las Casas (scientific responsible) Prof. Arch. Piergiuseppe Pontrandolfi Dott. Ing. Beniamino Murgante Ing. Viviana Lanza Ing. Lucia Tilio Ing. Francesco Scorza Ing. Gabriele Nolè Dott. Antonello Azzato Laboratory of Engineer of Urban and Territorial System University of Study of Basilicata - Potenza
  • 4. AN OPERATIONAL MODEL TOWARDS PLAYFUL PUBLIC PARTICIPATION REALCORP2010
  • 5. SUMMARY An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioREALCORP2010
  • 6. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Participation process arises from necessity to break down cultural barrier both for administrators and for subjects involved in participation process SOMECONSIDERATIONSABOUT PARTICIPATIONINPLANNING
  • 7. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Participation process arises from necessity to break down cultural barrier both for administrators and for subjects involved in participation process SOMECONSIDERATIONSABOUT PARTICIPATIONINPLANNING
  • 8. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio SOMECONSIDERATIONSABOUT PARTICIPATIONINPLANNING
  • 9. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio WHAT?WHAT? SOMECONSIDERATIONSABOUT PARTICIPATIONINPLANNING
  • 10. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio WHERE?WHERE? SOMECONSIDERATIONSABOUT PARTICIPATIONINPLANNING
  • 11. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio HOW?HOW? SOMECONSIDERATIONSABOUT PARTICIPATIONINPLANNING
  • 12. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio SOMECONSIDERATIONSABOUT PARTICIPATIONINPLANNING
  • 13. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio RENOVATEDAPPROACHINRATIONAL PLANNING
  • 14. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio RENOVATEDAPPROACHINRATIONAL PLANNING
  • 15. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio RENOVATEDAPPROACHINRATIONAL PLANNING
  • 16. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio RENOVATEDAPPROACHINRATIONAL PLANNING KNOWLEDGEKNOWLEDGE
  • 17. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio KNOWLEDGEKNOWLEDGE RENOVATEDAPPROACHINRATIONAL PLANNING
  • 18. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio RENOVATEDAPPROACHINRATIONAL PLANNING
  • 19. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio RENOVATEDAPPROACHINRATIONAL PLANNING
  • 20. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio HOWTOGETBETTERPLANNING PROCESS?R+P
  • 21. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio HOWTOGETBETTERPLANNING PROCESS?R+P
  • 22. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio EX-ANTE HOWTOGETBETTERPLANNING PROCESS?R+P
  • 23. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio EX-ANTE HOWTOGETBETTERPLANNING PROCESS?R+P
  • 24. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio EX-ANTE EX-POST HOWTOGETBETTERPLANNING PROCESS?R+P
  • 25. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio EX-ANTE EX-POST HOWTOGETBETTERPLANNING PROCESS?R+P
  • 26. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio EX-ANTE EX-POST ON-GOING HOWTOGETBETTERPLANNING PROCESS?R+P
  • 27. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio EX-ANTE EX-POST ON-GOING HOWTOGETBETTERPLANNING PROCESS?R+P
  • 28. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio E-PARTICIPATION TOOLS PARTICIPATIONPROCESSINWEB2.0
  • 29. PLANNINGPUBLICSPACES FORYOUNGCITIZENS An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio
  • 30. PLANNINGPUBLICSPACES FORYOUNGCITIZENS An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio A problem in planning??A problem in planning??
  • 31. SIMULATIONOFPLANNINGPROCESS An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio 20-24 15-19 25-34 Operators in context of young policies Young people Research Group
  • 32. WHATKINDOFTOOLS? An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio
  • 33. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio 3 kinds of surveys3 kinds of surveys for 15-19 years old citizensfor 15-19 years old citizens for 20-24 years old citizensfor 20-24 years old citizens for 25-34 years old citizensfor 25-34 years old citizens Distributed also through FaceBook Results helpful during context analysis in focus group WHATKINDOFTOOLS? SURVEYS
  • 34. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio WHATKINDOFTOOLS? FOCUSGROUP
  • 35. STUDYCASE:PLANNINGPUBLICSPACES FORYOUNGCITIZENS An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Focus Group ActivitiesFocus Group Activities SWOT AnalysisSWOT Analysis Localization through Google MapsLocalization through Google Maps Problems and Objectives TreeProblems and Objectives Tree Logical Framework ApproachLogical Framework Approach WHATKINDOFTOOLS? FOCUSGROUP
  • 36. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Focus Group ActivitiesFocus Group Activities SWOT AnalysisSWOT Analysis Localization through Google MapsLocalization through Google Maps Problems and Objectives TreeProblems and Objectives Tree Logical Framework ApproachLogical Framework Approach WHATKINDOFTOOLS? FOCUSGROUP
  • 37. STUDYCASE:PLANNINGPUBLICSPACES FORYOUNGCITIZENS An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Facebook GroupFacebook Group Spread diffusion among youngsSpread diffusion among youngs On-line surveysOn-line surveys Report of activitiesReport of activities WHATKINDOFTOOLS? SOCIALNETWORKING
  • 38. RESULTS An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Improve quality of young people life through 5 strategiesImprove quality of young people life through 5 strategies  Importance of young citizens contribution to PA activitiesImportance of young citizens contribution to PA activities  So, citizens want to participate!!!!So, citizens want to participate!!!! 
  • 39. URBANLABOFPARTICIPATION An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio
  • 40. URBANLABOFPARTICIPATION An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Activities inActivities in progress!!!progress!!! 
  • 41. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio An initiative by UniversityAn initiative by University  Involvement of citizens and institutionsInvolvement of citizens and institutions  Starting day: 10Starting day: 10thth May 2010May 2010  4 meetings for each lab4 meetings for each lab  Results to present to PAResults to present to PA URBANLABOFPARTICIPATION
  • 42. HOWTOINVOLVE? An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Newspapers to informNewspapers to inform Brochures to diffuseBrochures to diffuse  Posters to promotePosters to promote  Facebook for allFacebook for all
  • 43. ABRANDTOIDENTIFY? An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio A piece of puzzle to watch theA piece of puzzle to watch the town and design the master plantown and design the master plan togethertogether People to participatePeople to participate A color for each labA color for each lab
  • 44. ACTIVITIESFORANR+PAPPROACH An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio 1° MEETING 2° MEETING 3° MEETING 4° MEETING START END OBJECTIVES TREEOBJECTIVES TREE INTERVENTION POLICIESINTERVENTION POLICIES EVALUATIONEVALUATION CONTEXT ANALYSISCONTEXT ANALYSIS ANDAND KNOWLEDGE FRAMEWORKKNOWLEDGE FRAMEWORK PROBLEMSPROBLEMS DEFINITIONDEFINITION PROBLEMS TREEPROBLEMS TREE KNOWLEDGEKNOWLEDGE
  • 45. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioACTIVITIESFORANR+PAPPROACH
  • 46. ACTIVITIESFORANR+PAPPROACH An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Playing to build a problem treePlaying to build a problem tree togethertogether
  • 47. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio WEB2.0SUPPORTAND E-PARTICIPATIONKIT E-PARTICIPATION TOOLS
  • 48. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioSHARINGTOOLS
  • 49. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioSHARINGTOOLS
  • 50. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioSOCIALTOOLS
  • 51. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioSOCIALTOOLS
  • 52. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioDECISIONTOOLS
  • 53. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioMAPPINGTOOLS
  • 54. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioANALYSISTOOLS
  • 55. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia TilioSOCIALTOOLS
  • 56. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Thank youThank you andand stay tuned!!!stay tuned!!! Viviana Lanza viviana.lanza@unibas.it Lucia Tilio lucia.tilio@unibas.it REALCORP2010
  • 57. An Operational Model towards Playful Public Participation Viviana Lanza and Lucia Tilio Viviana Lanza viviana.lanza@unibas.it Lucia Tilio lucia.tilio@unibas.it REALCORP2010 This work is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.