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Building trust in the digital
                               newsroom


                                                    @suellewellyn
© Sue Llewellyn 2012



Network & Learn on Social Media 14 September, 2012 with RTS/EBU, Geneva
                    Social media at the heart of news
                                                                          © Ultra Social Ltd 2012
Strategic training




© Sue Llewellyn 2012




                               © Ultra Social Ltd 2012
© Sue Llewellyn 2012   © Ultra Social Ltd 2012
© Sue Llewellyn 2012   © Ultra Social Ltd 2012
What did we do?




                       •   Classroom-based courses
                       •   Twitter masterclasses
                       •   Embedded training
                       •   All staff seminars
© Sue Llewellyn 2012
                       •   One to ones
                                             © Ultra Social Ltd 2012
Changing behaviour




© Sue Llewellyn 2012                        © Ultra Social Ltd 2012
© Sue Llewellyn 2012   © Ultra Social Ltd 2012
Challenges




                              •   Ignorance
                              •   Privacy
                              •   Time
                              •   Verification
                              •   Technology
                              •   Fear
© Sue Llewellyn 2012                       © Ultra Social Ltd 2012
What’s in it for you?




© Sue Llewellyn 2012
Keys to success




                       •   Lead from the top
                       •   Develop a clear strategy
                       •   Agree simple guidelines
                       •   Invest in training and technology
                       •   Embed digital in daily workflow
© Sue Llewellyn 2012                                  © Ultra Social Ltd 2012
What works?




                           •   Supportive leadership
                           •   Digital Champions
                           •   Peer to peer learning
                           •   Sharing best practice
                           •   Reward and recognition
                           •   ‘Quick wins’
© Sue Llewellyn 2012                           © Ultra Social Ltd 2012
© Sue Llewellyn 2012   © Ultra Social Ltd 2012
Thank you for listening

                           @suellewellyn

                       sue@ultrasocial.co.uk
© Sue Llewellyn 2012                     © Ultra Social Ltd 2012

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Building Trust in the Digital Newsroom

  • 1. Building trust in the digital newsroom @suellewellyn © Sue Llewellyn 2012 Network & Learn on Social Media 14 September, 2012 with RTS/EBU, Geneva Social media at the heart of news © Ultra Social Ltd 2012
  • 2. Strategic training © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 3. © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 4. © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 5. What did we do? • Classroom-based courses • Twitter masterclasses • Embedded training • All staff seminars © Sue Llewellyn 2012 • One to ones © Ultra Social Ltd 2012
  • 6. Changing behaviour © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 7. © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 8. Challenges • Ignorance • Privacy • Time • Verification • Technology • Fear © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 9. What’s in it for you? © Sue Llewellyn 2012
  • 10. Keys to success • Lead from the top • Develop a clear strategy • Agree simple guidelines • Invest in training and technology • Embed digital in daily workflow © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 11. What works? • Supportive leadership • Digital Champions • Peer to peer learning • Sharing best practice • Reward and recognition • ‘Quick wins’ © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 12. © Sue Llewellyn 2012 © Ultra Social Ltd 2012
  • 13. Thank you for listening @suellewellyn sue@ultrasocial.co.uk © Sue Llewellyn 2012 © Ultra Social Ltd 2012

Notas del editor

  1. Photo: Sue LlewellynAll rights reserved. This slide deck may not be reproduced without permission
  2. Picture: Sue Llewellyn
  3. Picture: Sue Llewellyn
  4. Picture: Sue Llewellyn
  5. Picture: Richard Sambrook
  6. Photos: Sue Llewellyn
  7. Photos: Sue Llewellyn
  8. Photo: Sue Llewellyn
  9. Photos: Sue Llewellyn
  10. Photo: Sue Llewellyn
  11. Photo:: Sue Llewellyn
  12. Picture: Sue Llewellyn
  13. Photo: Sue LlewellynAll rights reserved. This slide deck may not be reproduced without permission. sue@ultrasocial.co.uk