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IntroducingconnectCENTRALsimulatedoffice
- 2. “What is CONNECTCENTRAL”?A simulated workplace where you can gain valuable employability skills.You will have the opportunity to gain a part or full qualification by completing a range of learning activities in a simulated work environment.
- 4. The Learner1. Becomes an employee (trainee) of the company.2. Is allocated a position within each Departments on a rotation basis:3. Tasks are carried out relevant to allocated job role.
- 5. Departments Administration Accounts. Human Resources Sales and Marketing Call Centre Purchasing Warehouse
- 6. The Teacher!
- 9. Managing Director Steve Parsons
- 10. connect CENTRALOffice Locations Launceston Hobart
- 11. Product Range Range of Stationery Items Range of Office Furniture DVDs Range of Australian Products
- 12. Role of connect CENTRAL To seek new customers and suppliers To provide support in the following areas: training in business system business plan for operations marketing and management support strategies for advertising campaigns customer service training To prepare advertising and promotional material for all stores To increase product range and supplier base
- 13. Role of Accounts Department Robert Marconi Accounts Manager
- 14. Role of Administration Department Janet Parker Administration Manager
- 15. Role of Human Resources Department Lyn Singh HR Manager
- 16. Role of Sales & Marketing Department Kylie Adams Sales & Marketing Manager
- 17. Role of Call Centre Department Samantha Jones Call Centre Manager
- 19. Files The connectCENTRAL network is on the shared drive under the connectCENTRAL folder for the current year. Access to ConnectCentral Templates, OH&S files and other important documents used by the company can be sourced from this folder. Please check out the location of the company files.
- 20. NETP WORKSHEETS
- 21. New Employee Training Programs: Worksheets are issued from HR and relate to various office functions. Each employee is required to complete each NETP worksheet issued.
- 22. Reflection Journals and Performance Reviews Self reflection, training and support Receiving feedback on performance, statistical data showing results Strategies to achieve goals Meetings with Supervisors Time Spent on Processes
- 23. connectCENTRAL Training Manuals Policy and Procedures Manual OH&S Manual Style Manual Customer Database Manual eLearning Manual
- 24. Our Motto: Our People Make The Difference!
- 25. What to strive for while training at connectCENTRAL! Define your challenges Technologicalas well as personal Set realistic expectations Mastery is not achieved overnight Keep your eye on the goal
- 26. Welcome to connectcentralpty ltd
Notas del editor
- Work goals or objectives are strongly linked to the work environment
- everyone
- Work goals or objectives are strongly linked to the work environment
- Sales and Marketing strategiesProduce and service descriptionsProfiles of management and personnelBusiness establishment costsBudgetsSources of financeRisk management strategiesSWOT: Strengths, Weaknesses, Opportunities, Threats
- Any work goal will be strongly linked to the work environmentJob DescriptionJob Induction/OrientationFriend/Family in the industryResearch the CompanyTrainingUnderstand how the business operatesUnderstand the reasons for setting work goals and objectives
- Physical: noise, lighting, temperature, poor equipment, lack of resources, location, windows, colour, smell, facilities for everyoneHuman: Communication, feedback up and down, knowledge, skill of teamOrganisation: structure, rosters, communication, change, management decisions, ability to provide feedback, incentives, reward/recognition, business advancement, work expectations, workplace safety
- Being on time, using appropriate tone and manner, appropriate use of words, teamworkManaging calls, enquiriesAccessing systems effectivelyUsing skills and knowledgeAchieving Sales TargetsFollowing processesBeing flexible, Effective use of technology, Observing OH&S Legislation and policies and proceduresSales TargetsProduction TargetsBudgetary TargetsReporting dealines
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