Exelysis is a communications software developer in Greece that has created innovative contact center software called Exelysis Contact Center, which is fully compatible with the Asterisk open source PBX and provides features like automated inbound and outbound call handling, real-time monitoring, call recording, and predictive dialing to enhance call center operations for enterprises and service providers. Exelysis Contact Center is designed to scale from 1 to 15,000 agents using clustering and proxy servers and can be configured for high availability using active-active or active-standby clustering of components.

1. Exelysis
The evolution of solution
www.exelysis.com

2. Exelysis
Exelysis Communications Ltd, is a communications
software developer and supplier, with a leading role
in the Greek market and a developing position in
EMEA markets.
Exelysis has invested in creating innovative
products which have been the basis of our
customers’ telecommunication infrastructure.
Exelysis Software Development and Network
Planning Departments, aim to research and develop
advanced communication solutions.

3. Our clients

4. Exelysis Contact Center
Exelysis Contact Center is a communications
software which comes to enhance and handle
the operations of an Enterprise PBX:
• Enables automated handling of inbound and
outbound traffic.
• Provides interfaces for real-time monitoring
of all the aspects of its operation.
• Keeps detailed statistics for all associated
activity.
• Provides feature rich functionality for 3rd
party software integration.

5. Competitive Advantage
• Exelysis Contact Center is a platform designed from
scratch to be simple, easy to use and problem free.
• It is the first such platform which is fully compatible
with the leading Open Source PBX, Asterisk by
Digium, providing enhanced features and
functionality.
• It is specifically designed to handle, extend and
enhance Asterisk PBX operations.
• Provides clustering capabilities.
• Enables Asterisk installation to Large Enterprises, Call
Centers, Service Providers and other demanding
markets.
• Offers true value for money.

6. Only by Exelysis
• Every call with its own queue.
– Each call is flagged according to its unique
features (area, purpose, language etc.) and is
distributed to the most appropriate agent.
• 90% agent talk time
– Our innovative predictive algorithm can triple a
call center's productivity as it automatically
assesses the campaign's list quality.
• Your IVR
– The modular IVR allows you to select the
modules for each step in your IVR, building it
your way.

7. All the features
• Inbound Call Handling
• Outbound Call Handling
• Predictive Dialing
• Advanced Queuing
• Modular IVR Platform
• Call Recording
• Agent Management
• Campaign Management
• Advanced and analytical logging
• Real-time and Historical Monitoring and Statistics
• Handling of more than one Asterisk PBXs individually or in a cluster
• Multi tenant
• TDM / GSM / SIP Trunking Support

8. Exelysis Scaling
Exelysis Contact Center is designed to have
large scalability and high availability.
Using Exelysis Media Gateways and Exelysis
Proxy Server, Exelysis solution can scale from 1
agent up to 15.000 agents.
Intelligent clustering, based on available
features and resources, ensures the provided
service quality and continuity

9. Exelysis High Availability
Exelysis solution can be designed to be
highly available. Each component supports
either Active-Active Clustering or Active-
Standby ensuring business continuity.
The following diagram shows a fully
redundant system for 240 TDM concurrent
calls and 120 Agents.

11. Take a look – Agent Monitor

12. Agent Monitor - Live

13. Take a look – Real-time Monitor

14. Real-time Monitor - Live

15. Take a look – Configuration Manager

16. Configuration Manager - Live

17. Take a look – Entity Management

18. Entity Management - Live

19. For more information
Contact Us
aanastasopoulos@smartonline.com.cy
+30 699 33 22 333