Find out more about courses and tips, including Managing a Changing Environment, Business Transformation Courses and Change Management courses with Thales Training & Consultancy.

1. The Role of L&D in
Supporting Change and
Transformation Programmes
Dale Kirk – Principal Consultant
Stand 182

2. Thales Group – Global Reach
60,000 8,000 Defence,
employees Employees Engineering
world wide in UK & Services
Thales
Engineers and Multiple Training
Technologists Locations & Consultancy
Brand
Thales Global An
University expanding
University network company

3. Product Areas
Roll-Outs
• Management & Leadership Consultancy
• IT / Business Systems
Bespoke
• Project Management
• Systems Engineering
Public

4. What we will cover
• L&D professionals as a
business partner
• Developing networks and
identifying stakeholders
• Strategies and methods to
support the business
through transformation
• Working with lessons
learned

5. Setting the Scene
What is Change v What is Transformation
Change Transformation
• Transactional • Revolutionary
• Adapting • Fundamental
• Doing more / less • Leadership culture
• Reversible • Strategy & mission
• E.g. policies, skills • No going back!

6. Some of the challenges people face…
• Effects not considered
• Underestimated complexity
• Lack of leadership and support
• Budget and resources
• L&D involved too late
• Communication lacking
• Resistance
• L&D survival amid restraints

7. Historical Role of L&D
• TNA, L&D design and delivery
• Organising interventions
• Procurement
• Evaluation
• Communication spokesperson
• Reporting and recording
• Transactional service provision
• Typically for middle managers
and team members

8. Becoming an L&D Business Partner
Business Partner: one who works to create
value for employees, customers,
shareholders, communities and management
(Ulrich and Brockbank)
• Closer leadership relationships
• Support and challenge
• Provide strategic input
• Add sustainable value
• Learning expertise in change
• Be a collaborator (HR/OD +?)
• Link with L&D delivery e.g.
LMS/Transactional team

9. Networks and Stakeholders
Senior
Leaders Guiding
Employees
Team
Line Project
Management Sponsor
L&D
Other L&D
Consultants Suppliers
OD HRBPs

10. Strategies - Behaviours
• Taking a helicopter view
• Acting as the „glue‟
• Bridging the gaps between
people and process
• Reinforcing ownership and
gaining compliance
• Challenging employees to
take responsibility

11. Methods - Activities
• Designing new or updated
competencies
• Interventions beyond courses
– Workshops, Coaching, Learning
sets
• Answering questions - “what
do I do differently tomorrow”
• Working to prioritise the
budgets!
• Trusting your outsourced L&D
partner

12. How you measure success…
• Realisation of benefits
• “What are we expecting?"
• “Did we get what we expected?"
• Kirkpatrick model
• Less problems and mistakes
• Career progression
• Engagement
• Behavioural change
• Improved performance

13. Learning Lessons from Programmes
• Evaluation measures set early
• eSurveys, face-face interviews
• L&D forum - budget, quality,
priorities
• Facilitative leadership role
• Keep case studies and stories
• Don‟t compromise on lessons
learned

14. Where did it all go wrong?
Project Resources
Delegate Accurate
Selection Timeline
Communications
Modular
Plan
Approach
Training Environment

15. In Summary - Our Top Tips!
• Join the guiding team
• Build your network - build trust
• Be bold! – ask tough questions
• Avoid rushing into interventions
• Track progress regularly

16. Thank You for Joining Us!
Contact us: Stand 182
• dale.kirk@thalesgroup.com
• thales-trainingconsultancy.com
• twitter.com/thalestraining