This document discusses how Encompass, a web-based platform, helps streamline backend processes and increase engagement for alumni volunteer programs. It captures volunteer data more effectively, improves workflows and communication abilities. Encompass allows volunteers to select interest areas and specific opportunities, and receives pre-populated personal data. It also pushes relevant news and events to volunteers based on their interests. This helps train volunteers better and develop targeted content. Charts show how Encompass increased volunteer donation participation and totals for admissions, career and event programs from 2009 to 2010.
1. The Role Encompass Plays
in Streamlining Back-end
Processes to Increase
Engagement
Timothy State ’93
Associate V.P. for Alumni Programs
Will Pittinos ’06
Web Content Manager
2. Project Overview
Streamline paper process
Capture data more effectively
Improve workflow
Improve ability to communicate to volunteers
Improve ability of volunteers to participate
8. Specific Opportunities
Specific opportunities
appear based on the
interests checked on
the previous tab.
Future tabs appear to
collect the information
we need, based on the
specific opportunities
that are selected.
Appear for
Career, but not
Admissions
11. Pushing Out Relevant News
•Intro from staff with
an overview of the
program.
•News stories
relating to the area
of focus.
•Volunteer
opportunities posted
as events can also
be listed
•Cross-promote
other programs in
13. Developing Content
Pull information from Training Guides
Ask Volunteers to write about their experiences
Posting a volunteer opportunity as an event is also a
news story
Share relevant information about your institution
Admissions volunteers like to know how many
applications, and how that compares
Reunion volunteers want to know about menus
Career Advancement volunteers need reminders what it’s
like to be a jobless 21-year-old and where they are
developmentally
Segment volunteer data by interest in order to communicate with them effectively to move them to higher levels of engagement.Find a way to encourage volunteering and collecting volunteer informationEliminate the multitude of volunteer forms and surveysNo staff person
Not all are engagedNot all can step forward when we need them to step forwardHow do we track? How do we maintain? How do we train? How do we improve? How do we grow this base?
Marrying Jenzebar with iModulesAlign our coding functionsUse each system for the power it providesJenzebar for integrating giving information and contact informationiModules for communications, event managementShared coding allows us to integrate the two systems more easily
Streamlining the data processRole-based volunteer formInterest based for user, triggers different rolesCollects data management
Improving our WorkflowOnce roles are assigned, we push role-based e-mail marketing to our alumni
Improving our ability to communicate and the ability of our volunteers to participateHelp us push relevant information to the volunteers of interest
Career Advancement Volunteer NewsAdmissions Volunteer NewsAlumni Board News
Pull from what already existsTap into Volunteer Resource GuidesPosting volunteer opportunities as events are also news stories